Experience

Shero Commerce

• United States
• Software Development
• 1 - 100 Employee

• Global Director of People & Culture

  • Jan 2022 - Present

• People & Culture Lead

  • May 2020 - Present



Gauge

• United States
• Technology, Information and Internet

• People Department Lead

  • Jan 2016 - Feb 2020

  IN A NUTSHELL: Role SummaryManaged a broad spectrum of People Ops (HR) & General Admin functions. Balanced highly detailed everyday tasks with big-picture company values, goals, & strategy. Fostered a mutually fulfilling & beneficial employer/employee partnership with a team distributed across 16 states. THE HIGHLIGHTS: Key Accomplishments• Decreased admin cost by 50%. Automated & streamlined HR processes with an extensive HR tech ecosystem, including HRIS, Slack, performance management tools, ATS, payroll software, Google Suite apps, & intranet. • Overhauled & optimized all HR processes, policies, tools, & documentation to align with company values, growth strategy, & employer brand.• Laid the logistical, legal, & cultural groundwork to expand from 5% to 75% distributed workforce in 3 years. Maintained legal compliance across 16 US states. • Increased employee retention from a 2 year average to 4+ years. Increased benefit engagement from 58% to 87%. Developed cost-effective benchmarking tools for data-driven comp strategies. • Increased gender diversity by 100%. Created & refined a collaborative, team-driven hiring process to reduce unintentional bias & engage diverse candidates. • Fostered a healthy, cohesive, people-first company culture. Maintained strong connection, inclusion, & satisfaction among all employees. • Earned a high level of trust as a team advocate, resource, & mediator. • Earned a high level of trust from senior leadership, regularly advising on sensitive personnel, strategic, & financial matters while maintaining strict confidentiality & legal compliance.THE DETAILS: Responsibilities• Recruiting & Technical Recruiting• Process Creation• Benefit Administration• Payroll & Compensation• Policy Development• Documentation • Employee Relations• Systems Development• Performance Management• HR Tech• Advising Leadership• Onboarding & Exit• Long & Short-Term Strategy• Fostering Healthy Culture• Coordinating Distributed Teams Show less

• Admin & Communications Coordinator

  • Sep 2015 - Feb 2016

  IN A NUTSHELL: Role SummarySpecialized in streamlining & improving key administrative & communication functions. Assumed Office Management responsibilities, in addition to Team Assistant responsibilities. THE HIGHLIGHTS: Key Accomplishments• Created and streamlined admin processes. Upgraded from old-school paper filing to completely digital, cloud-based systems. • Copyedited & proofread communications including client proposals, marketing content, & training materials. • Decreased hiring time by implementing an ATS to coordinate interviews & streamline candidate communication. • Fostered relationships with recruiting pipelines which led directly to filling crucial technical roles.• Implemented & managed key team-wide tools (hardware, supplies, CMS, ATS, HRIS, Slack, password manager, phone system, etc.) to increase teamwide efficiency. • Organized & developed internal company Knowledge Base. Developed a House Style Guide & created a New Hire Guide “mini site” for new employee orientation. • Built many critical systems from scratch, including onboarding & exit, remote-friendly phone system, employee expense management, and more.THE DETAILS: ResponsibilitiesAll Team Assistant responsibilities, plus:• Establish & maintain communications systems, documentation, file storage & organization, etc. • Organize & develop internal company Knowledge Base, including adding, editing, & maintaining content• Provide communications feedback & support to entire team• Coordinate all recruiting, including applicant communications, recruiting events, recruiting materials, & coordinating all hiring teams & interviews• Develop onboarding, offboarding, & training programs• Guide onboarding & orientation for all new employees• Provide general HR Admin support with things like paperwork, software, systems & processes, professional development incentives, and organization of team-building social events & company-wide meetings Show less

• Team Assistant

  • Jun 2015 - Sep 2015

  IN A NUTSHELL: Role SummaryAssisted key stakeholders (COO, CTO, Office & HR Manager, and Finance Director) in day-to-day admin functions. Identified, developed, and completed short-term projects to improve company operations. THE HIGHLIGHTS: Key Accomplishments• Increased productivity of senior leadership and office management by coordinating schedules, managing resources, planning travel, managing communications, and other key details. • Increased teamwide morale and camaraderie by organizing company events like learning workshops, quarterly meetings, and team social times.• Greatly exceeded expectations and was promoted to Admin & Communications Coordinator within three months.THE DETAILS: Responsibilities• Scheduling• Reception & Hospitality• Coordinating recruiting• Travel planning• Event planning• Bookkeeping• Admin process creation• Communication with vendors, candidates, & partners• Copyediting & proofreading• Developing internal process & training documentation• Coordinating team resources (equipment, supplies, team software, facilities, etc.) Show less



Back in the Day Bakery

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Hospitality Manager

  • Mar 2013 - May 2015

  Oversaw all customer service interaction Built & maintained community involvement with regular customers Managed special orders & holiday program Hired & trained baristas & cashiers Built systems for more effective workflow & trained employees appropriately Managed POS system & daily bookkeeping Worked with owners & bakers to maintain quality control and set menus Co-managed the entire operation when owners traveled on a book tour Oversaw all customer service interaction Built & maintained community involvement with regular customers Managed special orders & holiday program Hired & trained baristas & cashiers Built systems for more effective workflow & trained employees appropriately Managed POS system & daily bookkeeping Worked with owners & bakers to maintain quality control and set menus Co-managed the entire operation when owners traveled on a book tour



Freelance

• Westminster, Maryland

• Proofreader & Copyeditor

  • Aug 2011 - Aug 2012

  Provided proofreading & copyediting for website content Provided proofreading & copyediting for website content



Evermore Pictures

• Associate Producer

  • Sep 2006 - Sep 2008

  Provided admin support and script consultation & editing

• Art Director

  • Sep 2006 - Sep 2007

  Coordinated Art Dept. for indie film project Silk TreesOrganized & procured all propsProvided & staged set dressing Consulted with scriptwriters and edited scriptHandled Art Dept. budget and legal paperwork



Youth With A Mission Nashville

• United States
• International Affairs

• Media & Recruiting Director

  • Sep 2002 - Sep 2004

  Supervised a team of 7 in the Recruiting, Graphics, & Marketing departments. Responsibilities included marketing project management, budget management and departmental bookkeeping, website architecture and content creation, coordination of recruiting and fundraising events, public speaking, marketing collateral development, and team leadership. Supervised a team of 7 in the Recruiting, Graphics, & Marketing departments. Responsibilities included marketing project management, budget management and departmental bookkeeping, website architecture and content creation, coordination of recruiting and fundraising events, public speaking, marketing collateral development, and team leadership.