Experience

National Insurance Services

• United States
• Insurance
• 100 - 200 Employee

• Digital Content Creator & Writer

  • Feb 2017 - Present

  Helps plan, produce, and analyze content with a focus on short- and long-form writing projects that engage customers and prospects. Provide support in building editorial calendar, interview both internal and external subject matter experts and write exemplary, clean, concise, and well-polished content, consistent with the company’s tone, voice, and mission.

• Marketing Communications Specialist

  • Aug 2012 - Feb 2017

  Under the direction and supervision of the Marketing Manager, creates communications programs that effectively describe and promote the organization and its products including advertising, graphics, brochures, company, or product fact sheets, logos, direct mail, or other promotional products. Concentrates specifically on writing, editing, and preparing copy. Also handles all advertising accounts.

• Website Coordinator

  • Jan 2006 - Aug 2012

  Handled all website accounts including setting up new clients, terming accounts, and password reset. Ensured that all customer forms and certificates were the most up-to-date versions. Managed our annual customer survey (included keeping contact information current, tabulated responses, wrote customized response letters, and coordinated mail merges) Involved in a variety of other projects including system testing, mail merges, and data analysis.

• Service Representative Assistant

  • Aug 2003 - Jan 2006

  Provided technical and admininstrative support to Service Representatives. Tasks included proofreading documents, preparing proposals and RFPs, writing correspondence, updating and customizing enrollment materials, and providing customer service.

• Office Support Administrator

  • Jan 2002 - Aug 2003

  Managed daily communication, courier, and mail services. Handled file maintenance and database entry. Compiled monthly reports, managed office inventory, and created custom forms.