Experience

Monash Business School

• Australia
• Education Administration Programs
• 100 - 200 Employee

• Senior Coordinator (Student Experience)

  • Oct 2019 - Present



Monash University

• Australia
• Higher Education
• 700 & Above Employee

• Events and Services Coordinator

  • Aug 2017 - Oct 2019

  With over one million visits and 10,000 memberships sold per year, Monash Sport is the centre of active and healthy lifestyles at Monash University. Monash Sport provides a diverse array of services and programs to enrich student campus life.In my role I coordinate and implement a wide range of high quality events and activities for Monash University staff, students and the community across three campuses; Clayton, Caulfield and Peninsula.

• Venues Coordinator

  • May 2014 - Aug 2017

  The coordination of all membership sales and customer service for Monash Sport Clayton.- Lead and mentored a team of casual / full time staff members to effectively deliver customer service excellence.- Oversaw effective customer correspondence and communication for 5,000 members and the coordination of precise debiting processes for approximately 2,000 direct debit members. - Coordination of Human Resource related requirements including recruitment, induction, roster management and performance management.

• Customer Service and Bookings Officer

  • Aug 2013 - May 2014

  Responsible for the administration of all internal and external facility enquiries, booking requests and allocations for Monash Sport’s Clayton campus including 40 sporting clubs and associations, University departments, schools and external user groups.

• Duty Supervisor

  • Aug 2011 - Aug 2013

  Supervision of a team of casual staff to oversee the day-to-day operations of Monash Sport's facilities, programs and services.- Maintain pool and plant operations including performing water quality testing, plant room troubleshootingand chemical dosing