Tier 1 Support

• Aug 2022 - Present

Desktop Support Technician

• Dec 2019 - Mar 2020

• Provided support and maintenance for over 200 different companies from different industries ranging from automotive to administrative. • Handled Tier 1 help desk escalations through tickets or phone. • Followed up on outstanding requests and ensure timely resolution using ConnectWise. • Communicated with customers through email and phone interactions to maintain positive client relationships. • Provided level 1 technical support for users to ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers. • Walked customers through step-by-step process for troubleshooting hardware issues. • Troubleshooted and managed hardware, software and network issues. • Created and Deployed new users in Active Directory and setup mailboxes in Microsoft Exchange/Office 365 • Conducted workstation and server backups as well as schedule and deployed anti-virus and windows updates. Show less

Deskside Support Technician

• Jan 2019 - Dec 2019

• Deployed and maintained over 270 workstations over multiple vehicle dealerships within a six-week period. • Worked with and maintained contact with Go Auto technicians to install inhouse required software for dealerships. • Conducted on site trouble shooting on deployments and other technical issues using ServiceDesk Plus. • Communicated with customers through in person interactions to maintain positive client relationships. • Provided level 1 technical support for 270+ users to ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers. • Walked customers through step-by-step process for troubleshooting hardware issues. • Assisted office staff with computer application questions. • Conducted computer technology training with all new staff. Show less

Customer Service Representative

• Jan 2017 - Dec 2017

• Responded to customers’ and complaints and took necessary actions to resolve their issues. • Created a warm and welcoming environment in the workplace. • Assisted customers with purchasing decisions to help create a positive customer experience. • Advised inquiries about available services and general knowledge about facilities and products • Responded to customers’ and complaints and took necessary actions to resolve their issues. • Created a warm and welcoming environment in the workplace. • Assisted customers with purchasing decisions to help create a positive customer experience. • Advised inquiries about available services and general knowledge about facilities and products

Sales Assistant

• Aug 2013 - Jan 2016