Experience

James Perse Enterprises

• Retail Apparel and Fashion
• 100 - 200 Employee

• Store Manager

  • Aug 2023 - Present

  Toronto, Ontario, Canada •Organizing plans and strategies to exceed store goals, expand traffic and store profitability •Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent •Analyze sales and revenue reports and make forecasts •Supervise and guide staff towards maximum performance

• Assistant Store Manager

  • May 2022 - Aug 2023

  Toronto, Ontario, Canada •Emphasizes the direct link between store operations and customer service •Assists Store Manager in motivating the team, creating plans to enhance service technique •In the absence of the Manager, is able to run the store smoothly, deal with difficult customer issues, gathering information and assigning duties to employees

• Sales Supervisor

  • Dec 2021 - May 2022

  Toronto, Ontario, Canada •Excel in creating a loyal clientele base •Proficient in retail KPI •Supporting management team in the supervision of employees to deliver excellent customer service •Maximize business development •Enforcing company policies •Resolving customer issues if they should arise •Confirming deliveries and approving invoices •Overlooking the store when the manager is busy or absent •Maintaining the highest quality relationships with VIP clientele •Being a consistent team… Show more •Excel in creating a loyal clientele base •Proficient in retail KPI •Supporting management team in the supervision of employees to deliver excellent customer service •Maximize business development •Enforcing company policies •Resolving customer issues if they should arise •Confirming deliveries and approving invoices •Overlooking the store when the manager is busy or absent •Maintaining the highest quality relationships with VIP clientele •Being a consistent team leader and key motivator to all employees

• Sales Associate

  • Nov 2021 - Dec 2021

  Toronto, Ontario, Canada •Extensive product knowledge •Organizing and replenishing stock •Selling high-price point products comfortably and confidently



SIBOL

• Social Media Manager / Admin

  • Feb 2022 - Present

  Toronto, Ontario, Canada SIBOL (@sibol_) is a high-quality, custom, wood crafting company based in Toronto, Ontario. •Planning and scheduling Instagram layout •Taking product photos for social media and SIBOL website •Responding to client inquiries •Executing client etiquette by following up with clients, quick responses and creating lasting relationships •Updating the team on potential clients, deadlines and any changes that may occur •Organizing client database



WANT Apothecary

• Retail Stylist

  • Oct 2020 - Dec 2020

  • Processed exchanges, returns and dealt with customer complaints in a respectful manner that maintains customer loyalty • Fulfilling e-commerce orders in an organized and timely matter • Attended changing rooms attentively and catered to customers’ preferences • Highly competitive sales position selling luxury brands such as but not limited to Marni, Jil Sander, Maison Margiela, Acne Studios, Comme Des Garcons and Cecile Bahnsen • Employed under WANT Apothecary until company closed… Show more • Processed exchanges, returns and dealt with customer complaints in a respectful manner that maintains customer loyalty • Fulfilling e-commerce orders in an organized and timely matter • Attended changing rooms attentively and catered to customers’ preferences • Highly competitive sales position selling luxury brands such as but not limited to Marni, Jil Sander, Maison Margiela, Acne Studios, Comme Des Garcons and Cecile Bahnsen • Employed under WANT Apothecary until company closed in December 2020 due to COVID-19 Show less



Bellwoods Parkhouse Supportive Housing

• Pandemic Secretary/ Data Entry Clerk

  • Apr 2020 - Sep 2020

  Toronto • Actively screening and monitoring any individual who enters the building • Organizing packages, deliveries and medication that has been sent to the building to ensure contactless deliveries between the deliverer and recipient • Scheduling visiting hours for clients • Monitoring the faculty and clients to ensure a professional work environment • Assisting clients with varying disabilities and ensuring clients feel comfortable, respected and treated with equity • Input and… Show more • Actively screening and monitoring any individual who enters the building • Organizing packages, deliveries and medication that has been sent to the building to ensure contactless deliveries between the deliverer and recipient • Scheduling visiting hours for clients • Monitoring the faculty and clients to ensure a professional work environment • Assisting clients with varying disabilities and ensuring clients feel comfortable, respected and treated with equity • Input and created reports of staff and clients Show less



Collab Collections

• Store Manager

  • Jul 2018 - Feb 2020

  Toronto, Ontario, Canada •Responsible for the overall running and upkeeping of the store and ensuring customer satisfaction •Trained and developed new sales team associates in products, selling techniques and company procedures •Processed exchanges, returns and customer complaints in a manner that maintains customer loyalty •Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products •Consistently reaching sales goal while motivating and pushing fellow… Show more •Responsible for the overall running and upkeeping of the store and ensuring customer satisfaction •Trained and developed new sales team associates in products, selling techniques and company procedures •Processed exchanges, returns and customer complaints in a manner that maintains customer loyalty •Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products •Consistently reaching sales goal while motivating and pushing fellow employees Show less