Experience

NSL Analytical Services, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Account Management Representative

  • Aug 2012 - Present

  - Began solely in customer support and data entry department, responsibilities increased with tenure and knowledge growth, developing more into a testing analyst / junior business analyst role. - Update business requirements documentation for new laboratory and reporting platform, work with business analysts from contracting company to review software deliverables and and functionality. - Develop master data documentation and calculations for SQL Server backend and provide data dictionary details for reporting engine developed by external company. - Create test plans and execute manual test cases to ascertain proper functionality and scope for each development sprint (semi agile approach). - Fix issues with ad hoc PDF reporting templates. - Conduct morning meetings to address daily sales performance metrics and goals. - Train new employees in customer support department Show less