Experience

Post Haste Group

• New Zealand
• Truck Transportation
• 1 - 100 Employee

• Account Manager

  • Aug 2020 - Present



DX Mail

• Client Services Manager - Facilities Management

  • Apr 2015 - Present

  Key Accountabilities:• Develop & maintain customer & company operational procedures & processes• Grow DX facilities management customer portfolio and develop customer offering through value added services• Effectively lead and manage designated FM teams to ensure maximum productivity & development• Seek out and implement process and financial opportunities to ensure continuous improvement for customers & company• Develop and provide relevant and informative customer and team reporting, that outline true service performance and identify improvement opportunitiesAchievements:• Increased service offering for existing client taking on a range of new services, expanding site from 1 FTE to 4 FTE’s• Implemented new client site where we are managing a range of administration tasks• Awarded DX Branch of the Year for 2015



Smartrak

• New Zealand
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2019 - Aug 2020



Converga Pty Ltd

• Client Services Manager - Managed Services

  • Aug 2013 - Apr 2015

  Key Accountabilities:• Responsibility for site specific P&L reports• Updating & maintaining costing models• Completing of client reports and attending monthly client meetings• Management of supplier contracts• Staff recruitment & training• Quarterly review of client specific procedures to ensure efficiencies are foundAchievements • Updated company documents to be standardised across all client sites and quality assessed. These were reviewed via an external audit and in Oct 2014 Converga NZ was awarded the international quality standard of ISO 9001 Quality Management Systems (QMS). • Assisted Sales team with assessment of potential Government client. Completed the proposal document which was accepted. Due to strong relationship built I retained them as part of my client portfolio. I recruited and implemented SLA’s and matching KPI’s based on the needs of the client.• Provided training and mentoring to a Junior Client Site Manager based on our new client site.

• Senior Account Manager - Digital Services

  • Nov 2012 - Aug 2013

  Key Accountabilities:• Scoped projects and completed RFE’s• Project managed change requests and new implementations• Managed scheduled upgrades• Provided reporting and attended monthly meetings for key clients• Attended sales meetings for new proposals• Completed monthly invoicing• Supported the Jnr Account Manager Achievements• Completed the 2012-2013 MSD/Studylink Peak Season with all KPI’s hit during what was a particularly high volume year. • Completed the annual review for this period and presented to a range of StudyLink stakeholders.



NZ Post

• New Zealand
• Freight and Package Transportation
• 700 & Above Employee

• Account Manager - Print & Mail

  • May 2012 - Nov 2012

  Key Accountabilities:• Scoping change requirements from client• Completing RFE’s • Project Management of small changes with Developers & Clients• Working with Project Managers on significant changes• Completing checks of daily jobs and provided change updates to Production Teams• Invoicing for daily work and project/development charges• Managing stock as per individual clients requirements• Reviewed and updated job proceduresAchievementsManaged the rebrand project of ANZ Bonus Bonds, the change effected a number of different products. This was a high profile client with a change that happened over a very tight timeframe.



Converga Pty Ltd

• Account Manager - Managed Services

  • Mar 2010 - May 2012

  Key Accountabilities:• Retain and grow revenue streams• Manage the day to day client relationship • Responsible for the delivery of revenue and margin targets• Identify, scope and deliver new initiatives for our clients, including completion of the RFE process• Develop relationships with key client stakeholders• Promote value Converga adds to clients businessAchievements• Implemented monthly and quarterly client reporting • Improved client engagement from -33 in December 2009 to +48 in May 2012 as a result of increased focus on service delivery, relationship and business development.• Identified opportunities for new business with clients, i.e. helped client switch supplier to a Converga managed contract presenting savings to the client and increasing margin to our business• Completed a postage and courier review for client to find efficiencies• Presented proposal to client for new business opportunities resulting in growth of new revenue and further opportunities• Completed development plans for all three onsite clients identifying opportunities for growth

• Service Delivery Manager - Managed Services

  • Mar 2007 - Mar 2010

  Key Accountabilities:• Fortnightly Reporting to Client Sites Manager• Monthly Reporting to Client• Staff Management, Recruitment & Training• Completing of timesheets & labour reports• Setting & review of site procedures • Managing site to budget• Creating consumption management savings for clientAchievementsA highlight from my time in this position was taking on the Project Management of the site move of 1,100 staff to new premises. This move was scheduled over an eight week period where we had to set up on the new client site as well as maintain existing services on the other three BNZ buildings. We were also successful in adding new services to our existing contract of two Concierge roles and managing the Reception desk.



JM Penlington & Assoc

• Client Adviser

  • Mar 2004 - Nov 2007

  Key Accountabilities:• Preparing client correspondence• Preparation of new client proposals• Setting up new client accounts• Pricing portfolio valuations• Arranging Buy & Sell trades via Broker• Liaising with clients & investment providers• Preparing GST returns• Advising clients on KiwiSaver schemes• Personal assistant to Company DirectorAchievementsPrepared and presented to clients on the then new KiwiSaver scheme. Through this we were able to sign up a number of clients and receive referrals for new business.