Sr. Project Manager - Integration Management Office

• Feb 2023 - Present

Project Manager of IT Services

• Jul 2021 - Mar 2023

Project Manager for all enterprise IT projects. Responsibilities include but not limited to managing implementation of IT services within Panoramic Health with a focus on timelines, resources, and budget.Project Manager for Integration Management Office. Responsibilities include but not limited to managing the implementation and task management of IT services specific to nephrology practices to include emails, network infrastructure, phone system, printer/copier, computers/laptops/tablets and website management. Required to work closely with a Practice Manager, Lead Physicians, Local IT partners, 3rd Party Vendors and internal teams to ensure that timelines are met within the scope of a project. Show less

Data Management Analyst II/IT Project Manager/Security and Privacy DRI

• Sep 2014 - May 2021

Responsible for maintaining Business Continuity/Disaster Recovery records and reports via Recovery Planneer (RPX). Planned and managed full network and telecommunications failover tests on an annual basis. Managed all IT projects within local facility, as well as, projects in all GCS facilities located in the continental US and the Philippines which included, but not limited to, all IT needs with regards to onboarding new clients, updating existing client infrastructure, disaster recovery, recording administration utilizing Verint, software implementation, client security and privacy requirements. Worked closely with IT executives to ensure all infrastructure requirements were met in regards to network, technical support, telecommunications, dialer and recording administration. Show less

Technical Training Consultant and Administrator

• Aug 2010 - Oct 2014

Software trainer for AZPtax and AZView via GoTo Assist training platform, a web based property tax software. Direct customer support. Create and implement high level reporting based on customer objectives/customer project management. Coordinate customer training schedules/assist in the creation and implementation of software protocol/boost customer satisfaction by troubleshooting technical inquiries. Maintain professionalism while interacting with county Assessors and Treasurers throughout Arizona for purposes of acquiring necessary property tax data. • Streamline reporting processes across Microsoft Access and Crystal Reports XI via ODBC Connections. • Elicit business requirements from all levels of management to meet client and/or end user objectives. • Develop and deliver software product materials and training. Show less

Training Administrator

• Aug 2009 - Aug 2010

Onsite/Virtual facility trainer and individual class coordinator for Microsoft Office 2007/2010 Suite, Adobe CS4 Suite, Crystal Reports to University of Phoenix employees/create curriculum and training plans/project management and creator custom classes based on employers’ directives. • Tested, developed and delivered training and implementation of People Soft HRIM software. • “Train the Trainer” course curriculum development. • Consistent Instructor survey scores avg 4.5 out of 5 Onsite/Virtual facility trainer and individual class coordinator for Microsoft Office 2007/2010 Suite, Adobe CS4 Suite, Crystal Reports to University of Phoenix employees/create curriculum and training plans/project management and creator custom classes based on employers’ directives. • Tested, developed and delivered training and implementation of People Soft HRIM software. • “Train the Trainer” course curriculum development. • Consistent Instructor survey scores avg 4.5 out of 5

Applications Instructor

• Dec 2007 - Aug 2009

In-house/Onsite facility trainer and individual class coordinator for Microsoft Office 2007/2010 Suite, Adobe CS4 Suite and Crystal Reports/create curriculum and training plans. Travel to training locations statewide/responsible for training materials and equipment. Advanced career with move to Apollo Group, Inc. • Top ranked instructor within New Horizons Learning Centers, worldwide. • Consistent Instructor survey scores avg 8.75 out of 9. In-house/Onsite facility trainer and individual class coordinator for Microsoft Office 2007/2010 Suite, Adobe CS4 Suite and Crystal Reports/create curriculum and training plans. Travel to training locations statewide/responsible for training materials and equipment. Advanced career with move to Apollo Group, Inc. • Top ranked instructor within New Horizons Learning Centers, worldwide. • Consistent Instructor survey scores avg 8.75 out of 9.