Product Manager, PubMed

• Mar 2021 - Present

• Product Manager for PubMed and other biomedical literature resources with a combined two-million-plus users a day. Currently guiding the modernization and re-launch of PubMed Central, NCBI’s free full-text literature archive. • Plan and conduct surveys, user interviews, usability testing, and other user research activities. Analyze data to generate actionable insights. Bring these insights to fruition through feature prioritization, product road mapping, wireframing and prototyping, and communication and launch planning. • Work in agile teams alongside product owners and development teams, and coordinate with subject matter experts, marketing, and other stakeholders Show less

Website and Usability Audit Volunteer

• Nov 2020 - Jan 2022

Through Catchafire, I am matched with non-profits and other organizations to audit the design and usability of their web and/or mobile sites and provide tools and feedback on a volunteer basis. Through Catchafire, I am matched with non-profits and other organizations to audit the design and usability of their web and/or mobile sites and provide tools and feedback on a volunteer basis.

Interaction Design Masters Student

• Sep 2019 - Aug 2020

Product Manager, Digital Decision Support Tools

• Sep 2012 - Aug 2019

Oversaw, structured, and guided the design and development of mobile and web decision support tools that bring ACC’s clinical recommendations and decision pathways to clinicians at the bedside. My management portfolio included a suite of over 10 mobile apps with a a combined worldwide audience of over 10,000 monthly users and 300 monthly downloads, as well as strategic interoperable EHR tools, and downloadable checklists, worksheets, etc. Duties included: • Working with clinical and staff clients to perform gap analysis, identify needs and goals, define success metrics, and sketch and design appropriate tool-based solutions • Overseeing a staff of two, and coordinating with departments across the organization including content development experts, IT, design, innovation experts, and marketing, to develop and execute projects • Experience in both agile and waterfall project methodologies, and developing standardized processes and templates to drive project execution. • Designing testing scripts, recruiting participants, and conducting UX research including one-on-one usability interviews, A/B testing, and post-launch interviews • Monitoring portfolio analytics and other performance metrics, and developing strategies for improvement • Extensive experience in committee, work group, and other stakeholder management, including agenda setting, meeting facilitation, project reports, presentations and public speaking, consensus building and project sign-off Show less

Member, Board of Directors

• Jul 2013 - Jul 2015

Served as a board member for the Batala Washington D.C. percussion group, a cultural 501c3 non-profit, and am currently still an active member ensemble member playing in the band. Served as a board member for the Batala Washington D.C. percussion group, a cultural 501c3 non-profit, and am currently still an active member ensemble member playing in the band.

Program Analyst

• Dec 2010 - Jun 2012

• Played a key role in a variety of program, product, impact, and outcome evaluation projects for clients including that Substance Abuse and Mental Health Services Administration, the Family and Youth Services Bureau, and the National Institute on Aging • Led and/or contributed to data collection and data management, including: - Conducting literature and other document reviews; Designing data collection protocols and instruments (e.g., surveys, interview and focus group guides) and developing instrument design tip sheets and checklists for others; Facilitating interviews and focus groups, collecting data during observational site visits; Creating and managing databases, developing data quality assurance processes, managing data entry teams • Contributed to qualitative and quantitative data analysis and reporting, including: - Developing data analysis protocols, conducting descriptive coding of qualitative data in ATLAS.ti; performing statistical analysis in Excel and SPSS; developing outcome indicators; determining key findings including program barriers, facilitators, and future recommendations; graphing data; reporting data in formats from executive summaries through full comprehensive reports; developing and presenting PowerPoint presentations to clients • Additional experience includes: - Drafting white papers, conference abstracts, and learning galleries; heading the design and layout of process flow graphics and certain client deliverables; developing participant sampling plans and conducting recruitment; leading site planning and logistics; taking comprehensive interview and meeting notes, serving as a contractor and client contact Show less

Product Research Associate

• Apr 2006 - Dec 2010

• Played a key role in a variety of iterative usability, document design, and evaluation testing and research projects for clients including the Department of Health and Human Services, the Department of Housing the Urban Development, the Federal Trade Commission, and the Internal Revenue Service • Led and/or contributed to all design and implementation stages of testing and research projects, including: - Developing data collection and participant recruiting plans and corresponding instruments, assisting in document design and redesign, conducting one-on-one cognitive interviews and stakeholder interviews, planning and implementing test site logistics, training project support staff • Led and/or contributed to comprehensive data analysis and project reporting including: - Design of analysis plans, developing code lists, leading qualitative coding teams and conducting coding of qualitative and quantitative data sets, formulating practical and targeted results and recommendations, graphing and discussing data in summary and compressive reports, developing and giving results presentations • Conducted background and supplimental research including: - Literature reviews, best practice research, stakeholder interviews, synthesis of existing data and reporting, following and collecting media output • Additional experience includes: - recording and submitting detailed meeting notes, proofreading and editing both internal publications and client deliverables, coordinating staff travel and handling meeting logistics, contributing to proposal strategy sessions and drafting, assisting with project budgets, projects calendars, and monthly progress reports, serving as client contact for large government agencies such as HHS, IRS, and HUD Show less