Experience

Atlanta Hand Specialist

• United States
• Medical Practices
• 1 - 100 Employee

• Assistant Practice Manager

  • Dec 2021 - Present



Piedmont Ear, Nose, Throat & Related Allergy, PC

• United States
• Medical Practices
• 1 - 100 Employee

• Front Office Coordinator

  • May 2017 - Dec 2021



Laureate Medical Group

• Medical Practices
• 1 - 100 Employee

• Lead Triage Coordinator

  • Dec 2007 - Oct 2016

   Created and developed organizational strategies, policies and procedures Developed and coordinated training department projects  Directed new employee orientation and training colloquium  Develop initiative, motivation and positive morale within the center staff  Coordinated and lead team building activities Have working knowledge of HMO, PPO, Medicare and other Managed Care Plans  Have knowledge CPT and ICD-9 & ICD10 coding  Initiated and completed pre-certifications, insurance referrals, verification and authorizations Coordinated and scheduled out-patient appointments and diagnostic procedures  Assisted patients and clinical staff under the direction of licensed staff as needed  Served as a liaison to nursing staff Managed and ordered prescription/refill request  Assisted patients by answering questions and provided support to resolve administrative and clinical issues.  Handled patient complaints and reviewed quality assurance information Patient registration and appointment scheduling  Evaluated performance, and made recommendations for personnel actions and motivation of employee’s performance



TRC Staffing / CompuCredit Customer Service/Call Center

• Customer Service Supervisor

  • Oct 2006 - May 2007

  Inbound call center, Customer ServiceMaintain and track payments, and customer’s personal informationResolve Level 2 consumer credit issuesProblem resolution for several credit card accounts Inbound call center, Customer ServiceMaintain and track payments, and customer’s personal informationResolve Level 2 consumer credit issuesProblem resolution for several credit card accounts



Home Depot Landscape Supply

• Customer Service

  • May 2004 - Aug 2006

  Audit all store safety standard operating procedures. Train receiving associates to follow Home Depot receiving procedures and policies. Create purchase orders for vendors. Report and resolve inventory discrepancies. Receive and maintain incoming monetary credits to increase store profitability. Create and maintain store displays. Perform general administrative duties. Interact with vendors, installers, associates, distribution companies and customers for relationship managementOperate and Balance cash register