Warehouse Liaison/Warranty Coordinator | Hanson Building Materials

• Aug 2018 - Present

Warehouse Liaison/Warranty Coordinator

• Aug 2018 - Aug 2018

When Hanson Building Materials opened its doors in 2000, we had three employees. Our focus was on the distribution of a core product line that included vinyl siding and aluminum soffit and fascia for new construction projects.The marketplace has changed a bit since then, and so have we. Our staff has grown to 20 employees. We have added another 40,000 square feet of space to our facilities to encompass our growing product categories and brands.Innovation is key in the building industry. At Hanson we believe there is no substitute for staying ahead of the curve with the products we offer. We are proud to be the exclusive distributor in the region for many of the brands we carry.Our customers know us for our products, they come back to us for our service. Efficient, customer-focused operations, a knowledgeable sales staff and an informative showroom are what you will find at HBM.Today we serve the new construction, remodeling and commercial building industries in Minnesota, Wisconsin, Iowa and the Dakotas. Show less

Customer Service Coordinator

• Jun 2013 - Aug 2018

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges Answer questions about warranties or terms of sale Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Utilize computer technology to handle high call volumes. Close out or open call records. Compile reports on overall customer satisfaction. Handle changes in policies or renewals. Show less

Property Manager

• 2012 - 2013

•Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. •Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. •Contracts with tenants by negotiating leases; collecting security deposit. •Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. •Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services •Maintains building systems by contracting for maintenance services; supervising repairs. •Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies. •Enforces occupancy policies and procedures by confronting violators. •Prepares reports by collecting, analyzing, and summarizing data and trends. •Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. •Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

Assistant Property Manager

• 2007 - 2012

•Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. •Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. •Contracts with tenants by negotiating leases; collecting security deposit. •Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. •Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services •Maintains building systems by contracting for maintenance services; supervising repairs. •Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies. •Enforces occupancy policies and procedures by confronting violators. •Prepares reports by collecting, analyzing, and summarizing data and trends. •Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. •Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less