Erin Roche-Wise
Command Center Analyst at CitiStreet- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Braintree, Massachusetts, United States, US
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Experience
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Command Center Analyst
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CitiStreet
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Financial Services
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100 - 200 Employee
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Senior Command Center Analyst
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May 2005 - Present
Control and watch call volumes, report on trending, analyze past volumes due to market fluctuation, statement mailings, etc. Forecasting volumes and staffing Control and watch call volumes, report on trending, analyze past volumes due to market fluctuation, statement mailings, etc. Forecasting volumes and staffing
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Boston Financial Data Services
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Financial Services
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500 - 600 Employee
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Systems Analyst
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Oct 2000 - May 2005
Testing new software applications, maintaining and cleaning up present databases, assisting with rollouts of updated software or new software. Testing new software applications, maintaining and cleaning up present databases, assisting with rollouts of updated software or new software.
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Education
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1992 - 1994
Quincy College
Early Childhood Education
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