Experience

Offen Petroleum

• United States
• Oil and Gas
• 1 - 100 Employee

• Logistics Coordinator

  • Dec 2016 - Present

  Dispatched using TMW & PeopleNet software, Customer Service, responsible for on average 1.5 million gallons of fuel delivered daily. Initiated accident/injury reports, data entry, customer complaints. Inventory management for 70+ locations. Coordinated tractor/trailer and other equipment issues with maintenance shop as well as other vendors. Dispatched using TMW & PeopleNet software, Customer Service, responsible for on average 1.5 million gallons of fuel delivered daily. Initiated accident/injury reports, data entry, customer complaints. Inventory management for 70+ locations. Coordinated tractor/trailer and other equipment issues with maintenance shop as well as other vendors.



IHS Markit

• United Kingdom
• Information Services
• 700 & Above Employee

• Project Manager Sales Operations

  • May 2016 - Dec 2016

  Researched contracts that were not included in the global Book of Business renewals/subscription base, used to create quota for the company. Worked with SFA/CRM Support, SAP Business Analysts, Finance, Order Management, Delivery, Sales, Sales Operations, Product and Customer Master Data teams to correct the issue, to have the order properly included into the BoB. Collaborated with various teams to streamline processes for all back-office systems. Researched contracts that were not included in the global Book of Business renewals/subscription base, used to create quota for the company. Worked with SFA/CRM Support, SAP Business Analysts, Finance, Order Management, Delivery, Sales, Sales Operations, Product and Customer Master Data teams to correct the issue, to have the order properly included into the BoB. Collaborated with various teams to streamline processes for all back-office systems.



IHS, Inc.

• United States
• Information Services
• 200 - 300 Employee

• Sales Operations Analyst

  • Dec 2014 - Apr 2016

  Provided support for Operational Excellence & Risk Management global business line with a combined annual revenue over $10M, which included one-time orders, subscriptions, SaaS and Professional Services. Identified inefficiencies and areas for growth within the sales process, mapped strategies for process improvement, and managed execution of those changes with other internal departments. Facilitated counter-signature process for legal agreements. Assisted with sales forecast and pipeline reporting, took and distributed notes from weekly sales meetings, prepared and submitted orders to order management, through SFA/CRM, SFA champion for global business. Participated in global sales conference. Show less

• Sales Operations Coordinator

  • Apr 2014 - Dec 2014

  Provided support for two inside sales teams. Assisted in preparing legal agreements, submitted order to Order Management through SFA/CRM, consulted with OM and Delivery on invoicing, invoicing and delivery issues, part of SFA Champion pilot program.

• Quote to Cash Help Desk Specialist

  • Feb 2013 - Apr 2014

  Researched and corrected errors to SAP invoices. Trend analysis to help streamline processes. Provided SAP support for Sales, Order Management, Delivery, AR, Finance, Sales Tax and Commissions departments globally. Managed complex issues in SAP.

• Order Validation Specialist

  • Jun 2012 - Feb 2013

  Verified all order information is submitted with the order packet, by the Account Executive or Sales Coordinator. Corresponded daily with Sales Management, Dealers, Distributors, and Channel Partners. Acquired necessary approvals from Finance regarding payment terms and billing frequencies. Provided OM training in our Penang, Malaysia office for SAP.

• Order Processing Specialist

  • Dec 2011 - Jun 2012

  Processed orders into SAP billing system and sent invoices to customers. Worked directly with Account Executives, Order Validation and Delivery to ensure the customer receives access to the correct products and their invoice is correct. Entered invoices into third party billing systems, if required. Assisted with testing in SAP on billing processes for acquisitions.

• Order Entitlement Specialist

  • May 2011 - Dec 2011

  Granted customer online access to the specific products they ordered for our PLC/PD division. Worked in direct contact with Account Executives, Customer Care and Customers.



Quicksilver Express Courier

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Operations Manager

  • Jul 2005 - May 2011

  Supervised Dispatchers, Customer Service Representatives and Drivers. Resolved problems with dissatisfied customers and employees. Administered employee payroll, disciplinary actions, terminations, attendance and vacations. Worked with Sales to prepare for and accommodate customers. Local TSA Security Coordinator, facilitated TSA and DOT compliance. Facilitated Workers Compensation claims. Managed computer, telephone and two-way radio problems. Back-up for Billing. Supervised Dispatchers, Customer Service Representatives and Drivers. Resolved problems with dissatisfied customers and employees. Administered employee payroll, disciplinary actions, terminations, attendance and vacations. Worked with Sales to prepare for and accommodate customers. Local TSA Security Coordinator, facilitated TSA and DOT compliance. Facilitated Workers Compensation claims. Managed computer, telephone and two-way radio problems. Back-up for Billing.