Experience

National Motor Club

• United States
• Consumer Services
• 1 - 100 Employee

• Emergency Roadside Service Dispatcher

  • May 2015 - Present

  Dispatch roadside services such as: lockouts, towing, fluid deliveries, various tire services and jump starts for light, medium and heavy duty cars, trucks and RV's. Dispatch roadside services such as: lockouts, towing, fluid deliveries, various tire services and jump starts for light, medium and heavy duty cars, trucks and RV's.



Inman's Auto Rescue

• Lewisville, Tx.

• Dispatcher

  • Sep 2014 - Nov 2014

  *Received inbound calls from Motor Clubs to accept customer vehicle breakdowns for dispatching. *Made outbound calls to Motor Clubs to request GOA’s for services not completely rendered. *Contacted drivers via Nextel Brick phones to advise of breakdown locations and dispatch breakdown service calls. *Contacted drivers on Nextel Brick phones to get status updates on ETA’s to service breakdown calls. *Contacted customers to advise of driver ETA to their breakdown location. *Obtained the driver up / down availability information to inform upper management and driver Lead Technician via email. *Updated the ETA spreadsheet, per market / per Motor Club. Show less



TK Elevator

• Germany
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Dispatcher

  • Mar 2014 - Jun 2014

  *Received inbound ADA (Americans w/Disabilities Act) elevator emergency calls. *Performed release steps when an elevator entrapment call is received, when unsuccessful, dispatched an elevator technician to release trapped passenger(s). *Received inbound calls from customers requesting service calls. *Dispatched technicians to service calls. *Updated emergency contact lists within contracts. *Updated the on call technician / on call supervisor list for various branches. *Received inbound ADA (Americans w/Disabilities Act) elevator emergency calls. *Performed release steps when an elevator entrapment call is received, when unsuccessful, dispatched an elevator technician to release trapped passenger(s). *Received inbound calls from customers requesting service calls. *Dispatched technicians to service calls. *Updated emergency contact lists within contracts. *Updated the on call technician / on call supervisor list for various branches.



Ajilon Staffing @ FlagShip Facility Services, Inc.

• Grapevine, Tx.

• Business Development Specialist

  • May 2013 - Sep 2013

  *Made contact with the verified decision maker to qualify for janitorial and facility maintenance services *Probed prospect to determine services required and parameters *Scheduled appointments for a walk through (assessment of area requiring services) *Made follow up calls to obtain bid dates for various services *Obtained open records requests from municipalities via website or email *Uploaded various documents into account received via email (SalesForce) *Created, modified and merged accounts to keep database updated *Attended weekly sales meetings *Worked closely with sales team members to maintain and gain new business Show less



Molina Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Member Services Representative II (Claims Representative)

  • Jan 2012 - Jun 2013

  *Assisted members with PCP changes *Assisted members with questions regarding coverage and benefits *Assisted providers with claim / appeal status information *Assisted providers by sending denied / underpaid claims back for reprocessing *Assisted providers with authorization information *Gave benefit coverage information, to include CPT / diagnoses code verification *Gave providers various EOB information, process faxing of their EOB requests *Processed check tracer requests *Provided follow up to providers regarding claim reprocessing *Gave potential providers their provider contract / credentialing status and information Show less



HLSI, Inc.

• Haltom City, Tx.

• Telesales Representative

  • Aug 2011 - Jan 2012

  *Assisted consumers in finding affordable healthcare coverage. *Gave detailed description of plan and benefits. *Assisted consumers in finding affordable healthcare coverage. *Gave detailed description of plan and benefits.



Aspen Publishers / Wolters Kluwer

• North Richland Hills, Tx.

• Telesales Sales Representative

  • Jun 2009 - Dec 2010

  *Initiated outbound sales calls to commercial businesses *Increased sales productivity resulting in monthly bonus *Suggested additional products on follow-up calls *Initiated outbound sales calls to commercial businesses *Increased sales productivity resulting in monthly bonus *Suggested additional products on follow-up calls



Silverleaf Resorts, Inc.

• North Richland Hills, Tx.

• Telemarketer / Confirmer

  • Nov 2006 - May 2009

  *Called prospective buyers to confirm and reiterate appointment details *Described in detail the resort property and its amenities *Provided detailed travel directions for all appointments *Called prospective buyers to confirm and reiterate appointment details *Described in detail the resort property and its amenities *Provided detailed travel directions for all appointments