Client Success Manager

• 2019 - Present

Supporting the clients and development team with project management and administrative support. Creating presentations and user-focused training documents. • Creating and developing a custom Salesforce user curriculum and manuals for customized CRM training • Administer client's Salesforce (CRM) user on-board training • Performing screen-share walk-throughs, conference calls and help push on-going development to meet milestones • Offer continual help and support through follow-up… Show more Supporting the clients and development team with project management and administrative support. Creating presentations and user-focused training documents. • Creating and developing a custom Salesforce user curriculum and manuals for customized CRM training • Administer client's Salesforce (CRM) user on-board training • Performing screen-share walk-throughs, conference calls and help push on-going development to meet milestones • Offer continual help and support through follow-up discussions, emails, phone calls • Administrative support duties (drafting letters, dictation/transcription, copying, filing, document and package assembly, etc.) Show less Supporting the clients and development team with project management and administrative support. Creating presentations and user-focused training documents. • Creating and developing a custom Salesforce user curriculum and manuals for customized CRM training • Administer client's Salesforce (CRM) user on-board training • Performing screen-share walk-throughs, conference calls and help push on-going development to meet milestones • Offer continual help and support through follow-up… Show more Supporting the clients and development team with project management and administrative support. Creating presentations and user-focused training documents. • Creating and developing a custom Salesforce user curriculum and manuals for customized CRM training • Administer client's Salesforce (CRM) user on-board training • Performing screen-share walk-throughs, conference calls and help push on-going development to meet milestones • Offer continual help and support through follow-up discussions, emails, phone calls • Administrative support duties (drafting letters, dictation/transcription, copying, filing, document and package assembly, etc.) Show less

Branch Manager

• Nov 2015 - Feb 2019

Table Games Supervisor and Training Specialist

• Mar 2013 - Jul 2015

Results-oriented Supervisor with diverse background in management, customer service, and mentoring new hires. Dedicated to providing excellent customer service and making operational and procedural improvements. • Responsible for managing the learning lifecycle • Managed and supervised the overall operation of assigned area in compliance with established policies. • Experienced in panel interviews and recruiting processes for new hires • Created and developed curriculum and manuals… Show more Results-oriented Supervisor with diverse background in management, customer service, and mentoring new hires. Dedicated to providing excellent customer service and making operational and procedural improvements. • Responsible for managing the learning lifecycle • Managed and supervised the overall operation of assigned area in compliance with established policies. • Experienced in panel interviews and recruiting processes for new hires • Created and developed curriculum and manuals for casino-related training courses. • Followed procedures to ensure safety on all games and bank rolls • Provided optimal level of service to all customers and guests.

Table Games Dealer

• Dec 2010 - Mar 2013

• Demonstrates extensive knowledge and skills in core table games including Blackjack, Roulette, and current Carnival games. • Assist team members with table gaming information and knowledge as necessary • Implement various procedures and processes in accordance with corporate guidelines and requirements • Administer all losing and winning bets according to requires rules and procedures and maintain records of all cash transactions. • Evaluate game chip count for table and assist… Show more • Demonstrates extensive knowledge and skills in core table games including Blackjack, Roulette, and current Carnival games. • Assist team members with table gaming information and knowledge as necessary • Implement various procedures and processes in accordance with corporate guidelines and requirements • Administer all losing and winning bets according to requires rules and procedures and maintain records of all cash transactions. • Evaluate game chip count for table and assist supervisor with all irregularities and maintain security of game. • Collaborate with guests and provide optimal level of service to all customers.

Sales Representative and Administrative (P/T)

• Oct 2010 - Jun 2012

Provided exemplary, technical, and sales support to CEO. Assisted with all aspects of managing the office from ordering to delivery of the product. • Managed high volume email database and call center; reading and responding to customer inquiries and phone messages. Improved customer relations; personally responding to each customer concern. • Processed and tracked customer service complaints coming into the office, following through to resolution. Tracked communications and followed… Show more Provided exemplary, technical, and sales support to CEO. Assisted with all aspects of managing the office from ordering to delivery of the product. • Managed high volume email database and call center; reading and responding to customer inquiries and phone messages. Improved customer relations; personally responding to each customer concern. • Processed and tracked customer service complaints coming into the office, following through to resolution. Tracked communications and followed up with customer. • Managed the distribution of product; placed orders, packaged and shipped, and verified delivery. • Responsible for setting appointment times and weekly meetings; recorded meeting minutes for company distribution. • Responsible for maintaining inventory, office supplies, and cleanliness of the office. Show less Provided exemplary, technical, and sales support to CEO. Assisted with all aspects of managing the office from ordering to delivery of the product. • Managed high volume email database and call center; reading and responding to customer inquiries and phone messages. Improved customer relations; personally responding to each customer concern. • Processed and tracked customer service complaints coming into the office, following through to resolution. Tracked communications and followed… Show more Provided exemplary, technical, and sales support to CEO. Assisted with all aspects of managing the office from ordering to delivery of the product. • Managed high volume email database and call center; reading and responding to customer inquiries and phone messages. Improved customer relations; personally responding to each customer concern. • Processed and tracked customer service complaints coming into the office, following through to resolution. Tracked communications and followed up with customer. • Managed the distribution of product; placed orders, packaged and shipped, and verified delivery. • Responsible for setting appointment times and weekly meetings; recorded meeting minutes for company distribution. • Responsible for maintaining inventory, office supplies, and cleanliness of the office. Show less

Professional Educator

• Aug 2005 - Sep 2010

Instructed 3rd-5th grade curriculum, design and development programs to meet the academic, intellectual, and social needs of individual students. • Enhanced the parent-teacher relationship through online meetings, a daily blog, and weekly newsletters • Collaborated with grade-level chair and school team to improve instructional, culture-building and leadership skills • Attended all professional development, team planning and data analysis meetings as well as keeping… Show more Instructed 3rd-5th grade curriculum, design and development programs to meet the academic, intellectual, and social needs of individual students. • Enhanced the parent-teacher relationship through online meetings, a daily blog, and weekly newsletters • Collaborated with grade-level chair and school team to improve instructional, culture-building and leadership skills • Attended all professional development, team planning and data analysis meetings as well as keeping meeting minutes • Participated enthusiastically in structured and informal learning and development opportunities • Integrate technology for developmental learning of core competencies including: Word Processing, Excel spreadsheets, and Power Point presentations • Actively engaged subjects in the learning process utilizing diverse manipulatives including: Visual Presentation / Web Demonstration / Hands On Learning Show less Instructed 3rd-5th grade curriculum, design and development programs to meet the academic, intellectual, and social needs of individual students. • Enhanced the parent-teacher relationship through online meetings, a daily blog, and weekly newsletters • Collaborated with grade-level chair and school team to improve instructional, culture-building and leadership skills • Attended all professional development, team planning and data analysis meetings as well as keeping… Show more Instructed 3rd-5th grade curriculum, design and development programs to meet the academic, intellectual, and social needs of individual students. • Enhanced the parent-teacher relationship through online meetings, a daily blog, and weekly newsletters • Collaborated with grade-level chair and school team to improve instructional, culture-building and leadership skills • Attended all professional development, team planning and data analysis meetings as well as keeping meeting minutes • Participated enthusiastically in structured and informal learning and development opportunities • Integrate technology for developmental learning of core competencies including: Word Processing, Excel spreadsheets, and Power Point presentations • Actively engaged subjects in the learning process utilizing diverse manipulatives including: Visual Presentation / Web Demonstration / Hands On Learning Show less

Guest Relations Coordinator (Seasonal Employment)

• 2005 - 2007

• Host and guest liaison at promotional events, wedding receptions, anniversaries, and PGA Tour • Coordinated hotels, transportation, starting and event times for targeted guests • Managed customer needs and requests through telecommunication and multi-tasking • Host and guest liaison at promotional events, wedding receptions, anniversaries, and PGA Tour • Coordinated hotels, transportation, starting and event times for targeted guests • Managed customer needs and requests through telecommunication and multi-tasking