Senior Manager of Human Resources

• Mar 2022 - Present

Director of Human Resources

• Nov 2020 - Mar 2022

Leadership • Serve as key member of the District Administrative Leadership Team. • Present time sensitive Human Resources insights and proposals to School Board. • Provide consultation and serve as confidential sounding board to administrative and department leadership and staff. Talent Acquisition • Manage position creation, advertising, interviewing, and hiring process. • Analyze strategic hiring and recruitment efforts in partnership with leadership. • Facilitate New Hire Orientation and internal onboarding processes and support. Safety & Wellbeing • Co-lead site safety committee to maintain operational continuity and support staff safety. • Facilitate onsite injury investigation, resolution, and Workers' Compensation processes. • Collaborate with District Health Office to manage COVID-19 absence process. • Manage leaves of absence, FMLA, and return to work protocol. • Promote a safe, positive, and inclusive working environment. Talent Management • Facilitate mediation and employee relations discussions to support positive team culture. • Conduct confidential employee investigations and communicate claim determinations. • Serve as Title IX Coordinator and partner to investigate and resolve complaints. • Partner with Union Representatives to review and address concerns. • Facilitate annual Talent Planning Review and 9 Box analysis. Total Rewards • Review and deliver new hire and continued employment contracts. • Serve as negotiator for Support Staff, Teacher, and Principal labor negotiations. • Oversee Pay & Benefits Coordinator and collaborate to provide exceptional support.

Sr. HR Business Partner

• Dec 2017 - Nov 2020

Leadership • Provide Human Resources consultation to administrative and academic leadership, staff, and faculty. • Coordinate site transition with pandemic safety precautions to maintain operational continuity. Employee Relations • Conduct confidential employee investigations and communicate claim determinations. • Facilitate mediation and relational development discussions. • Serve as Title IX Deputy Coordinator, HR, and partner with Student Affairs and Legal to investigate and resolve complaints. Culture • Serve on Center for Social Change Advisory Council to support community impact. • Provide consultation to Community Building Committee for events and employee engagement. • Coordinate Take Our Children to Work, Summer Internship Program, and staff appreciation events. Collaboration • Partner with Payroll, Benefits, Total Rewards, and HR Information Systems to resolve escalations. • Analyze strategic hiring and recruitment efforts in partnership with leadership, Finance, Talent Acquisition, and Total Rewards. • Organize onsite annual Flu Vaccine, Benefits Fair, and Biometric Screening events. Talent Development • Lead ongoing department Talent Planning Review and 9 Box analysis. • Administer Leadership Excellence Academy via Harvard ManagerMentor platform. • Execute ongoing performance management process and cyclical Annual Performance Reviews. • Facilitate New Hire Orientation, Leading Engaged Teams, and employee development activities.

Manager, Human Resources Operations Center

• Oct 2015 - Dec 2017

Leadership • Analyzed data to identify workload drivers and implement long-term process improvements. • Created quality program assessments, facilitate calibrations, and present department results. • Oversaw planning and execution of training sessions to drive accountability and ensure quality. • Lead 12 multi-functional personnel with Human Resources procedural and technology expertise. • Implemented new client support model with strategic workload prioritization and relationship building. • Achieved 100% leadership favorability assessment from staff for recognizing accomplishments, providing role clarity, showing respect, and demonstrating adaptability.Collaboration • Partnered across enterprise to clarify department roles and responsibilities and improve efficiency. • Delegated department hiring volume to meet service level priorities and minimize staffing budget. • Collaborated with Reporting Lead to ensure accurate, timely, and valuable business data insights. • Communicated system requirements to Technology Lead to streamline phone routing technology. • Established cooperative working relationships at all organizational levels to improve issue resolution.Development • Built robust training schedule and oversee content creation for all new hire personnel. • Championed diversity and fostered inclusivity through monthly diversity discussions and activities. • Co-lead 6 member Presentation and Facilitation Committee to develop communication skills. • Directed 6 member intra-department Development Committee and Relationship Building Committee. • Restructured Development Committee and oversaw leadership for 6 distinct development groups: Personalities at Work, Business Tools, Presentation and Facilitation, Networking and Interviewing, Leading Teams, and Data Analysis and Insights.

Senior Business Leader, Human Resources Operations Center

• Sep 2014 - Oct 2015

Leadership • Managed 15 healthcare scheduling staff and monitored workload to meet deadlines. • Hired talent, provided performance coaching, and terminated employment when applicable. • Implemented strategic shared staffing model for remote pharmacies to increase profitability. • Directed peak season initiatives and workload planning for 40+ personnel to maintain budget.Communication • Evaluated and streamlined training content and coordinated new hire contractor training. • Supported rapid pharmacy business decommission and enterprise reduction in workforce. • Analyzed and consolidated standard operating procedures and communicated impact to partners.Development • Coordinated and facilitated job shadowing opportunities and mock interviews. • Implemented department talent planning process to monitor career progression of 60+ personnel.

Senior Team Lead - Collections

• Jun 2013 - Sep 2014

Leadership • Supervised 15 credit collection team members and 6 leader on duty staff. • Created communications and presentations for intra-department change management initiatives. • Led 5 member Ideation Committee and hosted cross functional events to drive business change.Communication • Communicated and implemented legal procedural policies to meet contractual agreements. • Analyzed escalation process flow and coordinated pilot to gather data and improve efficiency. • Trained, implemented, and maintained legally compliant discrimination tracking for 200+ staff.

Team Lead - Dispute Resolution

• Jun 2012 - Jun 2013

Leadership • Supervised 12 dispute research team members and 5 leader on duty staff. • Developed intra-department service ambassador program for long-term quality oversight. • Implemented strategic intra-department job model to improve efficiency and communication.Collaboration • Partnered with intra-department leadership to facilitate quality training and calibrations. • Built real time strategy and contingency plan with Workload Lead to achieve levels of service. • Collaborated with Training Lead to identify knowledge gaps, outline content, and provide support.

Leadership Development Program - Fraud Prevention Team Lead

• Jan 2011 - Oct 2012

Leadership • Supervised 12 fraud prevention team members and 25 contractors. • Drove engagement and ownership with satisfaction survey communications and tracking. • Created new job model to eliminate redundancies, provide clarity, and improve communication. • Directed peak workload planning and coordinated leadership responsibilities to ensure efficiency. • Achieved 100% leadership favorability for adaptability, courage, collaboration, managing talent, relatability, communication, problem solving, strategy, and maximizing productivity from staff.Development • Reorganized and executed long-term department recognition program. • Coordinated monthly department engagement activities to drive positive team morale. • Initiated and oversaw United Way Committee fundraising effort for 600+ inter-department staff. • Presented at Leadership Development Program panels to recruit external program candidates.

Leadership Development Program

• Jun 2010 - Jan 2011

Project Leadership • Executed enterprise-wide intranet information security review and database tracking. • Drove accountability and updated monthly expense forecasting with department leadership. • Partnered with senior leadership to classify intranet sites and ensure long-term access controls.Communication • Created process flows for department budgeting process and enterprise security review.