Experience

Be. Lab

• New Zealand
• Civic and Social Organizations
• 1 - 100 Employee

• Program Lead

  • May 2023 - Present

• Relationship Manager

  • Aug 2022 - Present



Health and Disability Commissioner

• New Zealand
• Government Administration
• 1 - 100 Employee

• Complaints Assessor

  • Aug 2021 - Aug 2022

  Responsible for assessing complaints in accordance with the Health and Disability Commissioner Act 1996. This requires that complaints are assessed resolved in a fair, impartial manner. Key Skills - Critical analysis of information gathered on complaints, including clinical notes; - Reach a decision and provide comprehensive reasoning for these decisions; - Maintaining high outputs in a demanding environment as evidenced by my requirement to manage a high caseload of complaints, whilst meeting required timeframes and quality measures; - Competent, professional communication with consumers and providers. Show less



Ecological Associates

• Auckland, New Zealand

• Team Lead

  • May 2017 - Jul 2022

  Various projects from 2017 onwards. Supporting the success of local, education based sustainability projects in Auckland; on reducing energy consumption in the household and encouraging increased use of public transport. Various projects from 2017 onwards. Supporting the success of local, education based sustainability projects in Auckland; on reducing energy consumption in the household and encouraging increased use of public transport.



Diversity New Zealand Ltd

• New Zealand
• Business Consulting and Services

• Executive Personal Assistant

  • Nov 2018 - Aug 2021

  Providing support to the MD of Diversity New Zealand, ranging from business support to personal care. Responsible for administration at Diversity New Zealand and additionally, I provided individualised, at home support which facilitates independent living. Providing support to the MD of Diversity New Zealand, ranging from business support to personal care. Responsible for administration at Diversity New Zealand and additionally, I provided individualised, at home support which facilitates independent living.



McCullough Ltd

• Auckland

• Administration Assistant

  • Nov 2016 - Mar 2017



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Destination Coordinator

  • Oct 2014 - Oct 2016

  Support the Product Managers with the contracting of European hotels, tours and transfers on behalf of Flight Centre globally. I managed competitiveness and speed to market. Key Skills:- Ability to build and maintain strong relationships with suppliers and internal stakeholders;- Negotiation of room allocations, rates and incentive agreements with suppliers;- Analysing and reporting on destination performance and market trends as well as competitiveness in market, including rate comparisons against competitors;- Take ownership of and resolve issues and complaints from both customers and suppliers; -Represented FCGP at trade shows and on educational trips;- Provide training and leadership for new Product Coordinators, and create and deliver training presentations and ‘fact sheets’ for sales teams. Key achievements- Attended Flight Centre Global Gathering, accessible for the top 10% of Flight Centre Travel Group staff globally - Received the Outstanding Achievement for Product Coordinator award in July 2016 Show less

• Travel Consultant

  • Mar 2013 - Oct 2014



TSB Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2011 - Mar 2013



Allely House Restaurant and Function Centre

• Auckland, New Zealand

• Assistant Manager

  • Oct 2008 - Jul 2011