Director of Operations and HR

• Sep 2022 - Present

Operations Manager

• Feb 2019 - Sep 2022

Manages operations and staff of seven veterinary ophthalmology clinics located throughout South Florida both remotely and in the field. Accountable for identifying, developing, implementing and assessing practices and processes to ensure Team efficiency, profitability and growth. Optimized staff resources to provide industry leading customer service experience. Recruit, hire and onboard new Team Members; mentor, coach and develop existing Team Members. Liaison between company management, Doctors and Staff. Collaborates with company leadership to develop business strategy and aid in implementation. Show less

Practice Manager

• Sep 2017 - Feb 2019

Open a newly established location by building a team of skilled, compassionate veterinary professionals. Remove barriers to provided excellent service and ensure success of team members. Generate solutions to daily challenges, maintain facility. Manage human resources, daily business operations, administration and client services. Administer payroll, accounts receivable and accounts payable. Develop annual budget, analyze and respond to changes in P&L to maintain profitability. Ensure OSHA and DEA compliance. Act as secondary patient care coordinator to schedule new clients, set expectations and establish rapport. Referral hospital liaison. Plan and host bi-monthly continuing education events for local veterinarians. Show less

Practice Manager

• Apr 2016 - Oct 2017

Management of business operations and client experience. Negotiated merchant services contract resulting in annual savings of $20,000. Create employee handbook, job descriptions and phase training for all employees. Recruit, hire and direct training of new staff members and administer employee reviews. Schedule all staff, maintain employee files and documentation, and facilitate staff conflict resolution. Address client concerns and act as a liaison between clients and medical staff. Develop and maintain controlled drug protocol. Develop inventory budget, maintain stock levels, maximize and leverage vendor relationships. Assess and adjust current fee schedule, minimize overhead and increase productivity. Contribute to social media platforms and direct website development. Show less

Lead Veterinary Nurse

• Oct 2012 - Apr 2016

Collaborate with doctors and nurses to efficiently manage and prioritize staff and patient flow in ICU and exam rooms. Liaison between nursing staff and management. Provide high quality critical patient care and compassionate client service. Ensure facility and staff compliance with OSHA regulations. Maintaining and ordering of hospital inventory. Hospital weekly cash deposit and reconciliation. Triage and assess critical patients. Surgical assistance and post-op patient recovery. Venipuncture and catheterization. Obtaining and processing laboratory samples and results. Diagnostic imaging. Maintenance and sterilization of surgical instruments and packs. Support Doctor and Technicians with patient treatment and restraint. Patient monitoring and record keeping. Show less

Veterinary Technician

• Feb 2012 - Mar 2013

Educate and inform clients on post-procedure and preventative care. Support Doctor and Technicians with restraint and handling. Surgical assistance, patient monitoring and record keeping. Administering medications, injections and fluids. Venipuncture and catheterization. Diagnostic imaging. Assist in facility and kennel maintenance and disinfection. Educate and inform clients on post-procedure and preventative care. Support Doctor and Technicians with restraint and handling. Surgical assistance, patient monitoring and record keeping. Administering medications, injections and fluids. Venipuncture and catheterization. Diagnostic imaging. Assist in facility and kennel maintenance and disinfection.

Veterinary Technician Assiatant

• Oct 2011 - Feb 2012

Provide high quality patient care and exceptional client service. Support Doctor and Technicians with restraining animals. Laboratory specimen collection and preparation. Positioning and acquiring digital radiographs. Administering subcutaneous injections and fluids. Facility and kennel maintenance. Provide high quality patient care and exceptional client service. Support Doctor and Technicians with restraining animals. Laboratory specimen collection and preparation. Positioning and acquiring digital radiographs. Administering subcutaneous injections and fluids. Facility and kennel maintenance.

Sales Associate and Scuba Instructor

• May 2009 - Oct 2011

Client education, equipment sales and rentals. Provide support to higher management. Conduct multiple levels of Scuba certification classes of increasing proficiency. Express complex concepts to a wide variety of students. Maintain and update company’s social marketing site. Client education, equipment sales and rentals. Provide support to higher management. Conduct multiple levels of Scuba certification classes of increasing proficiency. Express complex concepts to a wide variety of students. Maintain and update company’s social marketing site.

Scuba Department Head, Instructor and Employee Trainer

• Dec 2003 - May 2009

Manage Scuba department, Equipment sales and rentals, Provide superior customer service, Schedule and educate department staff, Schedule Scuba classes, Provide support to higher management, Conduct various levels of Scuba certification classes, Train company employees in fill station operation and visual inspection of Scuba cylinders. Manage Scuba department, Equipment sales and rentals, Provide superior customer service, Schedule and educate department staff, Schedule Scuba classes, Provide support to higher management, Conduct various levels of Scuba certification classes, Train company employees in fill station operation and visual inspection of Scuba cylinders.

Associate Aquarist

• Jan 2007 - Feb 2008

Maintain and clean aquariums and associated life support systems, Collect water samples for quality analysis, Prepare food, Feed fish and other aquatic life, Capture fish and invertebrates for transport using nets and seines, Monitor animal health and administer medication when necessary, Assist with medical procedures and necropsies, Provide support to Senior Aquarists, Assist in public relations trips. Maintain and clean aquariums and associated life support systems, Collect water samples for quality analysis, Prepare food, Feed fish and other aquatic life, Capture fish and invertebrates for transport using nets and seines, Monitor animal health and administer medication when necessary, Assist with medical procedures and necropsies, Provide support to Senior Aquarists, Assist in public relations trips.

Dive Master

• May 2006 - Sep 2007

Monitor, assist and rescue Scuba divers from surface, Conduct guided underwater tours, Assist divers during water entries and exits, Secure boat to moorings and dock, Clean boat deck, galley and cabin. Monitor, assist and rescue Scuba divers from surface, Conduct guided underwater tours, Assist divers during water entries and exits, Secure boat to moorings and dock, Clean boat deck, galley and cabin.

Lifeguard

• Apr 2004 - Dec 2005

Patron safety monitoring, rescue, and resuscitation, Water quality monitoring Patron safety monitoring, rescue, and resuscitation, Water quality monitoring

Lifeguard, Swim and Water Aerobics Instructor

• Sep 2002 - Dec 2005

Patron safety monitoring, rescue, and resuscitation, Water quality monitoring, Conduct various levels of swim classes, Develop water aerobics exercise routines and lead classes. Patron safety monitoring, rescue, and resuscitation, Water quality monitoring, Conduct various levels of swim classes, Develop water aerobics exercise routines and lead classes.

Lifeguard, Swim Instructor

• May 2002 - Sep 2003

Patron safety monitoring, rescue, and resuscitation, Conduct various levels of swim classes, Assist mentally and physically impaired patrons with Adaptive Aquatics exercises. Patron safety monitoring, rescue, and resuscitation, Conduct various levels of swim classes, Assist mentally and physically impaired patrons with Adaptive Aquatics exercises.