Experience

DoubleTree by Hilton Hotel South Bend

• Director of Human Resources

  • Jun 2017 - Present

• Rooms Division Manager & Front Office Manager

  • Aug 2011 - Jun 2017

  •Responsible for the managing the Rooms Department, including Housekeeping, Front Office, and Concierge.



Mariott Hotel

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Apr 1998 - Aug 2011

  (1998-2001) & (2003-2011) •Responsible for all front office functions and staff. •Areas of responsibility include Bell Staff, Switchboard Operations (AYS), Guest Services/Front Desk, Concierge Lounge & Services, and Retail Gift Shop/Starbucks. •As department head, direct and work with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. •Continually improve guest and associate satisfaction and… Show more (1998-2001) & (2003-2011) •Responsible for all front office functions and staff. •Areas of responsibility include Bell Staff, Switchboard Operations (AYS), Guest Services/Front Desk, Concierge Lounge & Services, and Retail Gift Shop/Starbucks. •As department head, direct and work with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. •Continually improve guest and associate satisfaction and maximize the financial performance of the hotel.

• Director of Room Operations

  • Apr 1998 - Aug 2011

  (2001-2003) •Provided strategic leadership for the Rooms Operation. •Responsible for Front Office, Housekeeping, and Laundry operations. •Worked with Department Heads to implement strategies ensuring implementation of brand service strategies and brand initiatives. •Accountable to meet brand standards, target customer needs, ensure associate satisfaction, focusing on growing revenues and maximizing the financial performance of the hotel.



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• General Manager

  • May 1996 - Apr 1998

  •Responsible as the primary strategic business leader of the property for all aspects of the operation. •Managed general property performance, as managing and sustaining and marketing strategy, managing profitability, managing revenue generation, maintaining and conducting human resource activities, and delivering a return on investment to both Marriott International and ownership. •Lead the team in the development and implementation of property-wide strategies. Ensured the… Show more •Responsible as the primary strategic business leader of the property for all aspects of the operation. •Managed general property performance, as managing and sustaining and marketing strategy, managing profitability, managing revenue generation, maintaining and conducting human resource activities, and delivering a return on investment to both Marriott International and ownership. •Lead the team in the development and implementation of property-wide strategies. Ensured the implementation of brand service strategies and brand initiatives with the objective of meeting or exceeding guest expectations. •Built relationships with key customers and involved in the direct sales process •Reporting to ownership group and maintaining owner relations Show less •Responsible as the primary strategic business leader of the property for all aspects of the operation. •Managed general property performance, as managing and sustaining and marketing strategy, managing profitability, managing revenue generation, maintaining and conducting human resource activities, and delivering a return on investment to both Marriott International and ownership. •Lead the team in the development and implementation of property-wide strategies. Ensured the… Show more •Responsible as the primary strategic business leader of the property for all aspects of the operation. •Managed general property performance, as managing and sustaining and marketing strategy, managing profitability, managing revenue generation, maintaining and conducting human resource activities, and delivering a return on investment to both Marriott International and ownership. •Lead the team in the development and implementation of property-wide strategies. Ensured the implementation of brand service strategies and brand initiatives with the objective of meeting or exceeding guest expectations. •Built relationships with key customers and involved in the direct sales process •Reporting to ownership group and maintaining owner relations Show less



Fairfield Inn & Suites by Marriott

• Hospitality
• 700 & Above Employee

• General Manager

  • May 1995 - May 1996

• General Manager

  • Apr 1988 - May 1995


Red Roof Inn
• United States
• Hospitality
• 1 - 100 Employee
• General Manager

  • Jul 1985 - Apr 1988


Amway Grand Plaza

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Supervisor/Representati

  • May 1984 - Jun 1985

  •Responsible for customer service at the front desk of 682 room 4 star 4 diamond hotel. Supervised front desk operation during scheduled shift. •Responsible for customer service at the front desk of 682 room 4 star 4 diamond hotel. Supervised front desk operation during scheduled shift.