Experience

CAP COM Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Quality Control Lead

  • Aug 2018 - Present



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Quality Services Engineer/Data Accountability

  • Aug 2010 - Aug 2018



Conduent Legal and Compliance Solutions

• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Services Engineer/ Data Accountability

  • Aug 2010 - Aug 2018



Phoenix Life Insurance Company

• United States
• Financial Services
• 100 - 200 Employee

• Customer Service Representative

  • Jul 2006 - Aug 2010

  • Responsible for servicing and/or processing financial and administrative transactions during the policy lifecyle • Receive and resolve complex and/or sensitive customer service inquiries in an accurate and timely manner • Provide Distributor and Home Office staff with proper guidelines and assistance regarding service products • Serve as a mentor for new and existing team members • Responsible for servicing and/or processing financial and administrative transactions during the policy lifecyle • Receive and resolve complex and/or sensitive customer service inquiries in an accurate and timely manner • Provide Distributor and Home Office staff with proper guidelines and assistance regarding service products • Serve as a mentor for new and existing team members