Experience

T.D. Mills Promotional Products

• United States
• Advertising Services
• 1 - 100 Employee

• Webstore Services Coordinator

  • Jan 2022 - Present

  Manage day to day operations of Program and Company Webstores- supporting sales staff while determining appropriate costs to balance fulfillment department. Entering fine detailed orders and coordinate production and delivery with Warehouse Manager. Support Graphics Design department in the creation of client Webstores, close out webstores and export meticulous details of promotional products orders. Enter webstore orders into Webstore Simple or Open Cart platforms. Monitor back orders and work closely with CSR's to execute the highest level of service to our clients. Assist with fulfillment team in packing and reconciliations from within the webstores in conjunction with the Business Manager. Responsible for monitoring all program/inventory stores- including pull orders/packing/warehouse shipping and with an end goal of minimal spoilage outcome.



Leisure Tours & Cruises

• Independent Travel Agent for Leisure Tours & Cruises

  • Oct 2019 - Present

  Planning, selling and most of all organizing travel packages to include accommodations, transportation, insurance and other travel services. Collaborating with clients to determine their needs and advising them on appropriate destinations, travel dates, costs, attractions and accommodations. Helping clients make the best decisions on travel arrangements according to their budgetary needs as well as their vision for dream vacations. Specialize in selling All-Inclusive Resorts, Relaxing and Adventure destinations, European, International and Domestic Cruises, as well as full Disney Vacation planning- including Fast Pass, Restaurant and Experience reservations.



Palmyra Area School District

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Aqua Aerobics Instructor

  • Feb 2018 - Present

  Aqua Insanity Classes/ High-Low Impact Training Classes / Resistance Weight Training/ Special Event Nights- GlowRobics, Featured Music Nights Aqua Insanity Classes/ High-Low Impact Training Classes / Resistance Weight Training/ Special Event Nights- GlowRobics, Featured Music Nights



Mlivoncic Household

• Domestic Engineer

  • Aug 2011 - Present



PSAV

• United States
• Events Services
• 700 & Above Employee

• Sales Manager

  • Jan 2013 - Jun 2014

  Solicit and secure business for PSAV through a proactive, consultative sales approach and utilize PSAV's sales process. Manage PSAV's sales process through proper utilization of Compass, our Microsoft Dynamic and CRM. Obtain definite bookings from the hotel, proactively contact customers, enter data and account notes and create professional bids and proposals by actively using PSAV systems and marketing tools. Utilize and understand costs associated with sales, including labor, commission and equipment outsourcing (ie. audio, visual, lighting, rigging, etc.) and work within established profitability guidelines. Exercise company software and implement new systems and tools as required by the company. Implement and update PSAV marketing tools as needed and participate in marketing test groups. Cultivate and maintain relationships with key hotel personnel and exceed client needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions and problems. Assist with reporting (monthly location reports, capture rate reporting, annual sales plan, property level account reporting and lost business) Provide operational support during shows, driving sales programs with team members and conduct training.



HHM Hotels

• United States
• Hospitality
• 700 & Above Employee

• Area Sales Manager

  • Jul 2005 - Nov 2011

  Directly handle full sales effort for two limited service hotels in the Hershey area; also the ability to cross sell into twenty five different locations and eight different brands. Implement highest standard in performance by incorporating innovative sales strategies that set our hotels apart in the market place. Conduct site visits; solicit new and recurring groups, individual and business contracts through organized outside sales efforts along with the administrating duties of contracting and detailing group events. Significant Contributions:Facilitate initiatives for all sales markets and am directly responsible for $2,000,000 in annual revenue, as well as indirectly responsible for $7,000,000 in room revenue- Consistently meet and exceed monthly goals. Focused on not only strengthening and maintaining current relationships but have uncovered at least 25 new accounts resulting in long term profitability.Achieved first place website placement for June, July and August of 09 on major TPI sites.Administer annual rate loading, inventory and rate maintenance, length of stay restrictions, yield third party and merchant models to make hotels most profitable in the area for summer of 2009.Travel locally and regionally to conduct outside sales calls, promote hotel and review competition.Solicit Travel Agencies by analyzing Hotelligence Reports and loading them in their respective GDS systems.Actively participate in company wide sales blitzes locally in the Carlisle, Harrisburg and Hershey areas.Facilitated weekly Sales/GM meetings, discussing daily forecasting, past due AR accounts, Local Negotiated Rates, group pace and summary, market vision, STAR reporting along with future sales actions and goals.Developed summer, winter, local attraction, and casino packages along with implementation in PMS systems.Organized project of website landing pages, updating and optimizing websites and Hampton Focus picture project.



Willow Valley Associates, Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Sales and Marketing Manager/Director of Sales

  • Nov 2003 - Jul 2005

  Selected as first employee and was instrumental in hotel operations from beginning construction to opening for guest stays. Implemented effective selling processes, managed accounts, and secured new business through advertising techniques that encompassed print, electronic media, and internal merchandising impressions presented to current and prospective customers. Strategically planned revenue maximization through forecasting, pricing and inventory management using RMS to develop competitive tiered LOS rate structure. Significant Contributions:Achieved highest ADR, Occupancy and RevPar in competitive STAR report for the last quarter of 2004. Created initiatives which fostered positive impressions for hotel and indirectly gaining business.Developed and executed Sales/Marketing and Business Plan 2004, 2005.Identified and analyzed competition both locally and regionally for Homewood Suites to capture extended stay business by negotiating local corporate rates and FEMA business.

• Operations Support Specialist

  • Oct 2002 - Nov 2003

  Oversaw all business operations in absence of higher management personnel. Instrumental in the development, recruiting, training and mentoring of team members including scheduling while maintaining budgeted labor hours. Ensured all guest's needs were provided for, oversaw housekeeping operations, and competent in Visual One software.

• Management Trainee

  • Jul 2002 - Oct 2002

  Certified in front desk software and knowledge of the night audit shifts Assisted the Sales and Marketing division by doing mail merges, daily management revenue reports. Functioned in roles such as hostess during catered events, continental breakfast, and other functions.



Penn State University

• United States
• Higher Education
• 700 & Above Employee

• General Manager of Advanced Food Production & Service Management Lab Class

  • Jan 2002 - May 2002

  Managed 26 employees while working in a uniquely created Switzerland themed dining atmosphere. Calculated P&L statements, forecasting and food costs of purchase order. Created Special themed menus, recipes and job descriptions for guests and employees. Evaluated guest satisfaction, teamwork and achievement of financial goals, through a personally developed comment card system. Managed 26 employees while working in a uniquely created Switzerland themed dining atmosphere. Calculated P&L statements, forecasting and food costs of purchase order. Created Special themed menus, recipes and job descriptions for guests and employees. Evaluated guest satisfaction, teamwork and achievement of financial goals, through a personally developed comment card system.



Hershey Entertainment & Resorts Company

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent- Hershey Central Reservations- Concierge

  • Dec 2000 - Jan 2002

  Oversaw front desk operations, provided high quality customer service, and provide concierge services to guests about local attractions and places of interest. Completed Level One Enhancing Reservations Sales Program presented by HSA International and earned numerous incentive awards Oversaw front desk operations, provided high quality customer service, and provide concierge services to guests about local attractions and places of interest. Completed Level One Enhancing Reservations Sales Program presented by HSA International and earned numerous incentive awards



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Entertainer- Cast Member

  • Jan 2000 - May 2000

  Entertained during dining experiences throughout the Disney properties. Selected into the Walt Disney College Program for the Millennium Celebration. Entertained during dining experiences throughout the Disney properties. Selected into the Walt Disney College Program for the Millennium Celebration.