Experience

7 Core Electrical Wholesale Ltd
• United Kingdom
• Wholesale
• 1 - 100 Employee
• Trainee Assistant Manager

  • Feb 2022 - Present

Hospitality
• Australia
• Hospitality
• 1 - 100 Employee
• Food and Beverage Manager

  • Jun 2021 - Apr 2022


BELTON WOODS HOTEL TRADING LIMITED

• Assistant Night Manager

  • Sep 2020 - Dec 2021

  My role as Assistant Night Manager is to be responsible for all the hotel operations overnight, focusing on reception duties, including checking in and out guests, completing the night audit, guest and hotel safety and security, ensuring a professional and high quality service at all times. Conducting night audit involves reconciling all accounts for the hotel for that 24 hour period, processing invoices and completing banking spreadsheets and recording all findings. As Assistant Night Manager, I manage other night staff well. I am able to handle pressure and often deal with guests who have concerns and enquiries which will require immediate action, meaning that I am able to problem solve on the spot. Show less

• Group and Event Sales Executive

  • Mar 2020 - Sep 2020

  My role focused on maximising bedroom sales, meetings and events revenue opportunities through both enquiries and confirmed bookings and proactively promoting the hotel portfolio. I Supported the daily reservations process including group bookings as required. I ensured that targets were met and exceeded, and client expectations managed in line with response times and Service Level Agreements.My role was to take ownership of all enquiries from initial enquiry stage through to the handover to hotel operations teams, and to complete detailed functions sheets for all meeting and events with all required information for the successful delivery of client bookings. To provide consistent and effective communications with the hotels operational teams to ensure the smooth delivery of events, ensure that all charges, deposits and invoices are processed correctly and in a time manor. To record and process all bookings, cancellations and amendments promptly and in line with company standards/systems. To demonstrate outstanding re-active and pro-active sales skills throughout all customer interactions and correspondence, and to meet the minimum company and industry standards for all Test Calls/Emails. To support with preparation of monthly reports to support General Manager, Sales and Revenue teams, and to complete post event follow-ups, share, communicate and act upon relevant customer feedback. In this role it was extremely important to work in an organised manner to ensure that all tasks were met, and communication was paramount. Show less

• Food And Beverage Assistant

  • Sep 2019 - Mar 2020

  General bar staff duties, serving customers, cleaning, stock replenishing.



Totemic

• Financial Services
• 100 - 200 Employee

• Vulnerable Client Advisor

  • Apr 2018 - Jul 2019

  Alongside working as a Call Coach, this role meant that I was the first point of call for staff dealing with vulnerable clients, ensuring that staff are aware of the company Vulnerability Policy, providing advice and support in relation to vulnerable clients, offering support to the department and providing signposting to external agencies to ensure vulnerable clients are fully supported, liaising directly with the internal vulnerability team to ensure vulnerable clients were provided with the correct information, ensuring vulnerable client training was conducted with all staff members whether this be department training or individual training sessions. Show less

• Call Coach

  • Feb 2018 - Jul 2019

  As a Call coach, my role involved listening to calls and providing positive and developmental feedback to staff members, reviewing processes and implementing new processes, providing written and verbal feedback to managers and staff, creating reports highlighting staff development, creating different ways of delivering feedback based on staff different learning styles, attending regular training sessions to ensure information up to date and implementing this with staff and providing technical support to all staff members across the department. Show less

• Business Development Consultant

  • Mar 2017 - Feb 2018

  As a Business Development Consultant, my role was to create training material for new starters in the role of Helpline Agent. This has involved writing process training, detailed information regarding debt solutions, creating PowerPoint presentations, training guides, listening to calls and providing feedback.The role also included delivering Financial Awareness training to new starters to the company, leading to the accreditation in Money Advice. This involved classroom based training sessions, considering delegates learning techniques and learning styles, providing support to delegates, marking proof of learning assessments and providing feedback to the delegates by a way of one to one meetings with the delegates. Training including information on budgeting advice and sustainability, income and expenditures, types of credit and what they mean, legal action awareness, diversity training, suicide training, how to support vulnerable clients, money laundering, health and safety, treating customers fairly, regulatory bodies, the money advice journey, priority and non-priority debts, debt liability, Vulcan system training and training on soft skills; questioning techniques, building rapport with clients, active listening, dealing with difficult clients and difficult situations and objection handling techniques. Show less



Lincolnshire Social Service

• Approved Foster Carer

  • Mar 2016 - Mar 2018

  My husband and I were previously approved Foster Carers with Lincolnshire Council for 2 years. This involved attending various training sessions and meetings to ensure that we were correctly informed to provide the best care for a child. From November 2016 - February 2017, my husband and I fostered a 7 year old child with complex special needs. This involved working with external agencies e.g. Social Services, Education Officers and Health Professionals to ensure the correct care and support for the child. This also involved adapting to ensure the child’s needs were met in the home environment and acting as full time guardian for the child. Show less

• Debt Advisor

  • Jan 2014 - Nov 2016

  Whilst working as a debt advisor, my main roles are to speak to clients to gather information and to assess that information and provide the client with a recommendation as to what the best debt solution would be for them. This involves calling clients to go through booked appointments, to take information such as: personal information, creditor details, balances, family details, property/asset details, review income and expenditure and any particular circumstances unique to the client, whilst keeping in line with the principles set out in the Data Protection Act. It is then my responsibility to make an assessment based on this information and convey all debt solutions in detail for the client to make their own decision. It is then my responsibility to send the information out to them by email or post for their perusal. All of these requirements are in line with the standards set out by the Financial Conduct Authority. My role means that I have to be highly organised to ensure that I am able to carry out time specific calls to the clients, meaning that I am able to prioritise my workload in order to complete these tasks. It is also my responsibility to contact clients for information that is needed to complete their assessment. It is also within my role to give legal advice to clients relating to any legal or court documents that they have received. I am also able to provide bailiff advice to clients as and where required. I also keep in mind that the client is at the heart of everything that I do in my role. It is within my role to record and investigate complaints and follow the complaints procedure. Show less

• Personal Development Associate

  • Jun 2016 - Sep 2016

  Creating training material for new starters in the role of debt advisor. This has involved writing process training, detailed information regarding debt solutions, creating PowerPoint presentations, training guides, listening to calls and providing feedback.Delivering Financial Awareness training to new starters to the company, leading to the accreditation in Money Advice. This involved classroom based training sessions, considering delegates learning techniques and learning styles, providing support to delegates, marking proof of learning assessments and providing feedback to the delegates by a way of one to one meetings with the delegates. Training including information on budgeting advice and sustainability, income and expenditures, types of credit and what they mean, legal action awareness, diversity training, suicide training, how to support vulnerable clients, money laundering, health and safety, treating customers fairly, regulatory bodies, the money advice journey, priority and non-priority debts, debt liability, Vulcan system training and training on soft skills; questioning techniques, building rapport with clients, active listening, dealing with difficult clients and difficult situations and objection handling techniques. Show less



Metropolitan Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Fugitive Officer

  • Jan 2013 - Oct 2013

  Monitoring subjects on Police and Court bail• Affecting arrests if subjects are not abiding to bail conditions set by police and courts• Liaising with local courts, probation service, prison service, local authority and other agencies in relation to subjects• Using police intelligence systems to research subjects and use fast time intelligence to apprehend subjects when necessary• Creating arrest intelligence packs and risk assessments for officers attempting to arrest subjects so that they are aware of any potential risksWarrants officer (2013)• Receiving warrants from courts and other police forces for persons wanted by courts• Ensuring that the warrants are inputted onto the Warrant Management System, which is accessed by all police officers• Conducting intelligence checks on subjects and recording this information for other police officers• Conducting risk assessments on subjects and making other officers aware of any risks and what the risks are to ensure officer safety Show less

• Police Officer

  • May 2008 - Oct 2013

  Whilst working for the Metropolitan Police service within my various roles, I have worked on multiple in-house software programs and used the Microsoft Office packages. One of the main aspects of working within the police service is working directly with members of the public, sometimes when they are in vulnerable states, and to always remain professional. The last two roles I held were office based and involved all aspects of general administration work. I also worked within a team and alone. I always took full responsibility for my work load and prioritised as necessary. My roles have required me to see cases through from arrest to court. Show less

• Investigator

  • Mar 2010 - Jan 2013

  Secondary investigations - investigating crimesWorking on multiple in-house software systemsInterviewing suspects after arrest, under police caution on tape and in the presence of solicitorsLiaising with solicitors and other outside authorities/agencies both in person and on the telephoneCompiling case files ready for courtObtaining victim and witness statementsPresenting evidence to the Evidential Review Officer to obtain a disposal decision (charge, caution, reprimand, no further action)Taking charge of a case until final disposal at court ensuring evidence is preserved and presented at courtTraining new staff in the roleLiaising with the Crown Prosecution Service Show less

• Patrol Constable

  • May 2008 - Feb 2010

  • Responding to 999 calls• Responding to others calls made by members of the public• Building relationships with the local community• Primary investigations - investigating on the street if offences have occurred and securing evidence• Assisting members of the public in any way possible• Arresting suspects• Taking statements from victims and witnesses and being able to create in depth crime reports oft• Having a good up to date knowledge of Law and Legislation• Being able to work alone as well as a part of a team• Being able to follow direct orders• Being able to work with internal departments as well as external agencies Show less

• Police Community Support Officer

  • Mar 2006 - May 2008

  General patrols in the local communityCommunity engagementAttending community events and representing the Metropolitan PoliceInteracting with members of the local communityLiaising with local councillors regarding local issuesWorking alongside the local community and local authority on community projectsGathering intelligence and recording on the police computer systems



North Middlesex University Hospital NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• PA to Head of IT

  • Mar 2002 - Apr 2006

  Diary management Attending meetings and taking minutes Creating and maintaining filing systems for department invoices Ordering stock and stationery required for the department Arranging meetings Letter writing General office duties Diary management Attending meetings and taking minutes Creating and maintaining filing systems for department invoices Ordering stock and stationery required for the department Arranging meetings Letter writing General office duties