Experience

North American Partners in Anesthesia

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Strategy and Business Executive Consultant

  • Mar 2021 - Present



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Executive Director Healthcare Analytics Solutions

  • Jan 2015 - Mar 2021

• Executive Director, HR PMO Workstreams

  • Feb 2013 - Apr 2015

• Director IT Strategic Planning/Process

  • May 2007 - Feb 2013

  An IT leadership position, reporting to the Executive Director of the world’s leading provider of diagnostics testing, with accountability for a wide array of IT functions. Responsibilities for IT include strategy development, portfolio management, innovation program, program office, process and metrics. Established a CIO Strategic framework to drive top growth that position internal architectures to support future business needs and increase our productivity.•Designed the strategy and processes for IT engagement with the business and execution of our strategic planning framework. Effort entailed developing a vision appropriate for a diverse scope, addressing multiple process issues, defining the plan for change and developing a technology strategy that was achievable in the timeframe, but sensitive to the varying levels of technology and needs across enterprise.•Led a growth strategy project decoupling and modernizing our laboratory systems striving to increase our standard platforms and reducing costs •Partnered with Corporate Strategy office to integrate IT process and reporting - Developed common process and templates for Operating, Budget and Strategic planning milestones•Innovation – Built a framework for innovation management, identified a collaborative SaaS product to source idea from employees, later adopted as corporate standard•Governance – developed IT governance model and engaged senior business leaders to improve transparency, IT operations and investment decisions •Created Communities of Practice to drive collaborative dialogue across functional/technical teams to leverage common toolkits, skills and knowledge across the IT Enterprise and business

• Director, Customer Relationship Management

  • Jan 2005 - May 2007

  Responsible for establishing IT Customer Relationship Framework, identifying process owners and best practices in key focus areas and then driving process owners to improved processes. Managed small team focused on, establishing metrics, improving IT quality and transparency.Key Achievements: • Established best practice framework which improved alignment of the internal IT groups in support of a customer centric enterprise. Entailed organizational change to foster cross functional communication and simplicity by providing one point of entry and coordination for all IT activities • Provided inspired leadership to a very aggressive and successful CRM development program • Played key IT leadership role in large organizational cost cutting initiative and organizational design changes delivering millions in savings • Developed IT Cost and Value metrics team using a Balance Scorecard approach to measure IT value and create cost transparency

• Program Manager, IT Infrastructure

  • Feb 2001 - Sep 2005

• Senior Project Manager

  • Aug 1988 - Feb 2001