Experience

Produce Perks Midwest

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Evaluation

  • Apr 2023 - Present

• Data & Evaluation Manager

  • Jan 2022 - Apr 2023

• Program Coordinator

  • Feb 2021 - Jan 2022

  • Coordinated and supported on-going program operations through effective use of developed systems, proactive and responsive communications, and troubleshooting – internally and externally, with a focus on retail sites, spoke regions, and program partners.• Responsible for aggregation of collected data, ensuring complete and accurate data sets, ease of evaluation and relevance. Revised: Annual Market Reports to be actionable for Market Operators and internal Reimbursement tool to increase clarity and efficacy in invoice review and payment.• Implemented tools and processes for program operations with a focus on efficiency, data integrity and security, and scalability, including Salesforce, FormAssembly, Qualtrics. Show less



Countryside

• United States
• Farming
• 1 - 100 Employee

• Director of Local Food Programs

  • Oct 2017 - Jan 2021

  · Develop strategic annual plans, goals, and budgets for markets and food access programming; ensure performance is tracking and adjust as necessary to achieve strategy and budget targets.· Guide Farmers’ Market Manager and Market Staff to plan and execute markets that grow their viability for vendors and customers.· Manage Produce Perks nutrition incentive program throughout a 4 county area with emphasis on program growth, community outreach, accurate data collection and accounting, insightful and informative data analysis, and impact reporting.· In 2019, grew unique clients served by 97% and redemption of Produce Perks by 85%.· Designed and launched Carrot Cash, a nutrition incentive for WIC clients; pilot funding of $5k was fully utilized direct to client.· Forge partnerships with local, state, and national entities to increase awareness, value, and utilization of local agriculture, food production, markets, and food access programs. Show less

• Farmers' Market Manager

  • Mar 2016 - Oct 2017

  · Managed on-site market operations, including: set-up and tear-down, customer service and token transactions, respond to customer and vendor concerns and questions. · Responsible for all aspects of farmers’ market accounting and record keeping, including: credit, EBT and nutrition incentive token sales and redemption, vendor sales and fee payments.· Analyzed attendance and sales data to measure overall market performance to inform strategic market planning.· Ensured vendor compliance with Countryside and local and state food safety and legal policies, procedures and legal requirements. · Developed relationships with vendors to encourage communication and compliance, with a focus on attending to vendor needs balanced with overall market needs.· Planned and executed special events focused on seasonal and locally produced market products to engage customers and drive vendor sales.· Introduced Local Loyalty, a frequent market-shopper program to reward committed farmers’ market shoppers.· Implemented Zero Waste, reducing landfill waste from 2 30-gallon trash bags to less than a 5-gallon bucket. Show less



Rising Star Coffee Roasters

• Director of Retail Operations

  • May 2015 - Mar 2016

  · Developed and implemented standard financial and procedural tools across multiple cafes, including: sales tracking, coffee and supply ordering, payroll tracking and reporting, inventory and shrink, profit and loss.· Tracked and analyzed data from individual cafes and aggregate into total café segment reports; set ambitious yet achievable goals for performance metrics.· Provided leadership, training and support to Café Managers and Assistant Café Managers as needed.· Coordinated with local and national vendors to ensure availability and appropriate stock levels of supplies and retail merchandise. Show less

• Cafe Manager/Barista

  • Dec 2012 - May 2015

  • Engage with customers to ensure an exceptional experience with a focus on attentive, accurate and knowledgeable service; responsible for detailed knowledge of seasonal coffee offerings and ability to communicate nuances to customers, including: specifics of origin (country, region, farm/farmers), processing method, flavor profile (general and specific to brew method). • Responsible for café staffing, including decisions to add staff, review of submitted resumes and interviewing, with a focus on filling scheduling needs and adding dynamic team members; orient and train new staff.• Provide leadership and mentoring to team to drive procedural compliance and development of coffee knowledge and barista skills.• Established data tracking and analysis for key metrics, including: gross sales, sales by category, inventory and ordering, shrink, payroll. Show less



Little Bean Farm and Larder

• Akron, Ohio

• Owner/Farmer

  • Mar 2013 - Dec 2014

  Little Bean Farm & Larder is the small farming venture of two young women who met while apprenticing on an organic vegetable farm and came together over their shared farming hopes. We grow dry beans hoping to fill a local need for this nutritious staple crop. Heirloom beans are beautiful – both growing and in their harvested, processed form – with an unending variety of flavors, textures, and colors. They are also natural season extenders; after harvesting and shelling, dry beans will keep for six months, providing a source of local food throughout the winter. Before the fall bean harvest, Little Bean will offer a range of other legumes and fresh vegetables. Show less



Countryside Conservancy

• Cuyahoga Valley, Akron, Oh

• Assistant Market Manager and Program Assistant

  • May 2012 - May 2014

  • Coordinated on-site market operations: set-up and tear-down, debit and EBT token transactions, address customer and vendor concerns and questions. • Developed relationships with vendors to encourage communication and compliance, with a focus on attending to vendor needs balanced with overall market needs. • Collaborated with community partners for special events and projects, including: Countryside Farmers’ Market 10th Birthday Celebration, Carrot Cash (EBT) token program. • Responsible for clerical market preparations, including: weekly customer enews, vendor attendance and market layout, vendor fee and cash register reconciliation • Collected and analyzed attendance and sales data to: strategize vendor recruitment, selection and placement within the market, develop targeted educational and marketing campaigns. • Recruited and coordinated volunteers, including: demo chefs, musicians, non-profit partners, set-up and tear-down and parking. • Established and facilitated Countryside Kids program, with over 100 children participating in educational activities at the Countryside Highland Square Farmers’ Market. • Initiated Countryside Local Food Swaps, growing a consistent and actively engaged group of participants. Show less



Crown Point Ecology Center

• Bath, Ohio

• Farm Apprentice

  • Apr 2011 - Oct 2012

  • Executed farming procedures, including: seed starting and greenhouse care, tilling and bed preparation, transplanting, irrigation, pest management, plant maintenance, weed control. • Harvested and prepared produce for CSA shares and Akron-Canton Food Bank donations. Assessment of harvestable items in the field, handling procedures specific to type and variety of produce and accurate record keeping of distribution required. • Trained and supervised CSA members and other volunteers in farm tasks; supplied information and responded to questions and concerns regarding Crown Point, CSAs, produce types and varieties and farming methods. Show less



Intelligentsia Coffee and Tea, Inc.

• Chicago, IL

• Shift Lead/Barista

  • Sep 2010 - Apr 2011

  • Engaged with customers to ensure an exceptional experience with a focus on attentive, accurate and knowledgeable service. • Responsible for detailed knowledge of seasonal coffee offerings and ability to communicate nuances to customers, including: specifics of origin (country, region, farm/farmers), processing method, flavor profile (general and specific to brew method). • Prepared and served high quality coffee and tea beverages through adherence to standards specific to multiple brewing methods and attention to detail. • Responsible for store operations, including: cash control (register and safe), end-of-day reconciliation and bank deposit preparation, floor supervision, training of new staff and providing feedback to existing staff, responding to customer inquiries and issues, maintaining store aesthetics (music, temperature, stocking and merchandising) to optimize customer experience. Show less



Slow Food USA

• Brooklyn, NY

• Executive Intern, Office of the President

  • May 2010 - Aug 2010

  • Represented the President and organization in a professional and values-oriented manner. • Maintained the calendar of the President, including scheduling internal meetings, external calls and meetings, identifying and obtaining necessary preparation materials. • Researched organizations, officers and initiatives; prepared comprehensive research briefings. • Developed and implemented an invitation evaluation process to identify and cultivate strategic speaking and participation opportunities. • Managed President’s incoming and outgoing email correspondence, including drafting outgoing correspondence to contacts of all priority levels. • Coordinated travel and public appearances; accompanied and assisted President during out-of-town speaking engagement and associated events. • Provided support to the Chief of Staff and the Assistant to the President as needed. Show less



Starbucks

• Shift Supervisor/Barista

  • Jul 2002 - Jun 2010

  • Provided outstanding customer service through quality product preparation, responsiveness to customer needs, development of relationships, product knowledge, accurate cash handling. • Responsible for store operations, including: floor supervisions, maintaining customer service and product preparation standards, time and attendance, payroll, inventory control, training. • Earned "Exceeds Expectations" ratings on all performance review for duration of employment. • Certified Learning Coach and Coffee Master. • Received Partner of the Quarter distinction Q3 2002 and Q2 2004. Show less



Vaccaro's Trattoria

• Front of the House Manager and Wine Steward

  • Jun 2006 - Jun 2007

  • Assisted patrons in selecting wine based on taste preference and food pairing. Extensive knowledge of varietal and style required. • Maintained wine inventory based on diversity of offerings and sales through organization and ordering. • Planned and executed wine dinners with winemakers, including: marketing materials, course coordination and serving, and retail sales. • Responsible for front of the house operations, including: scheduling, floor supervision, customer relations, menu production. Show less



Anthropologie

• Columbus, Ohio Area

• Assistant Home Department Manager

  • Nov 2001 - Jun 2002

  • Promoted from sales associate to senior sales associate November 2001; promoted to visual assistant December 2001; promoted to assistant home department manager February 2002. • Responsible for tracking and driving home business, stocking, merchandising, extensive knowledge of home product. • Managed store operations, including: payroll, opening and closing procedures, receiving, supervision of sales floor, customer service, management of sales associates, register. • Promoted from sales associate to senior sales associate November 2001; promoted to visual assistant December 2001; promoted to assistant home department manager February 2002. • Responsible for tracking and driving home business, stocking, merchandising, extensive knowledge of home product. • Managed store operations, including: payroll, opening and closing procedures, receiving, supervision of sales floor, customer service, management of sales associates, register.