Experience

Delicious Hospitality Group

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director Of Operations

  • Jul 2021 - Present



The RealReal

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Manager, Cafe Operations

  • Dec 2018 - Jun 2021



Market Lane NYC

• Director of Operations

  • Aug 2016 - Aug 2018

  • Project Management of Store Fit out (Construction) - with the inclusion of GANTT charts, WBS, risk management and task delegation.• NY & NJ Port Authority Compliance Management.• NY & NJ Port Authority Tenant Construction and Alteration process.• Developing operational standards for 2 new brands.• Developing and implementing training procedures, material and online employee portals, including timeclock and leave management.• Hiring, training, costings (GM%), equipment purchase, financial budgets/forecasting (new store) and OSHA implementation.• Supplier acquisition, Menu and costing development.• Department of Agriculture and Markets Compliance Management.• Sales and Withholding tax reporting (IRS, NY State).• Payroll functions ie: Processing, paystubs, tax adjustments and benefits.



Foodco

• Australia
• Food and Beverage Services
• 100 - 200 Employee

• Operations Consultant

  • Mar 2015 - May 2016

  • Consultant to 14 Franchised Jamaica Blue Cafes.• New Store opening operations, construction, training, support and guidance.• Compliance per Franchisor guidelines.• Worked with support teams to resolve issues with product, service or accounting areas. • Consultant to 14 Franchised Jamaica Blue Cafes.• New Store opening operations, construction, training, support and guidance.• Compliance per Franchisor guidelines.• Worked with support teams to resolve issues with product, service or accounting areas.



Jones the grocers stores (Charlie & Co. Burgers)

• Operations Manager

  • Jan 2013 - Feb 2015

  • Managed stores within the Australasian area: Singapore & Australia. • Supervised a team of 4 Store managers and 70+ Staff. • Input into designing the internal layout for new restaurants (internationally/nationally).• Ensuring all kitchens and FOH areas are operationally designed for effective productivity.• Designing operational/training manuals.• Allocating colleagues to designated tasks within the pre-opening checklists.• New Store: hiring, training, menu writing, supplier acquirement, costings (GM%), equipment purchase, financial budgets (new store) and OH&S implementation.• Project management with the inclusion of GANTT charts, WBS, risk management and task delegation.