Experience

Big Dog Pet Foods
• Australia
• Food and Beverage Manufacturing
• 1 - 100 Employee
• Sales Administrator

  • Feb 2022 - Present


BridgeClimb Sydney

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales Administrator

  • Aug 2017 - Nov 2020

  Providing administration support to the sales team to assist in driving sales and market share. Assist in preparation for trade shows; registration, ensuring stand is set-up with the required equipment, stock and collateral. Booking accommodation for BDM's to attend trade shows. Credit card and cash expenses. Preparation of contracts for new partners. Set-up on newly contracted partners with the Agent Portal booking system, as well as training when required. Manually update new rates and products on OTA websites, and ensuring all partners are aware of new rates and products. Management and maintenance of the database of contracted partners on Google Docs. Coordinating and booking familiarisation's - then following up postfamiliarisation with tools and information to assist with selling. Management and maintenance of the upcoming familiarisation spreadsheet located on Google Docs. Management and maintenance of the CRM database - SalesForce. Ensure the sales toolkit folders are updated internally and on Google Drive for travel agent and BDM access. Preparing reports for the monthly board meeting. Diary management - meeting and staff training. Stationery and business card ordering. Show less



Wendy Wu Tours Australia

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Confirmations Executive

  • Mar 2017 - Aug 2017

  Confirming booking arrangements with suppliers in China, Indochina and Japan. Checking all bookings prior to travel (flights, accommodation, transfers, etc.) Liaising with supplier to ensure all services confirmed, pricing accurate as well as providing them with passenger manifests, flight information, passports, medical/emergency information, etc. Sending deposit/final payment invoices to customers and travel agents. Processing cancellations with airlines, suppliers, customers and travel agents. Answering all customer and travel agent queries via telephone and email. Preparing travel documentation (itineraries, flights e-tickets, travel information and passports) and packing into travel wallets for courier collection. Liaise with UK, US and NZ offices where required. Manning the emergency phone line to assist passengers, tour operators and ground handlers (medical, complaints, accommodation miscommunications, emergencies) while travelling in Asia. Show less



Carnival Australia

• Australia
• Travel Arrangements
• 200 - 300 Employee

• Senior Customer Solutions Coordinator

  • Jun 2015 - Nov 2016

  Provide an escalation point for all customer enquiries and complaints across allaspects of cruises, bookings and documentation while maintaining the requiredknowledge in the changing environment.Respond to all customer enquiries both pre and post cruise via allcommunication channels in a timely manner.To empathise, validate and show understanding of customer concerns with aview to increase customer satisfaction and develop brand loyalty.Maintain and proactively develop knowledge of Princess Cruises’ products andservices.Assist BDM’s with any group queries or information that may be required fortravel agents.Central point of contact for onboard staff.Provide accurate reporting for purposes of analysing data as required byManagement.Manage own work performance and support colleagues to achieve individualand team objectives.Meeting individual KPI’s as set by the business and the direct Manager. Show less

• Cruise Holiday Planner

  • Oct 2013 - Jun 2015

  Sales to direct passengers, servicing clients, time management, meeting KPIs

• Cruise Consultant

  • Jun 2012 - Oct 2013

  Sales and service via the contact centre for travel agents and direct passengers



JB Hifi

• Australia
• Retail
• 1 - 100 Employee

• Various

  • Nov 2007 - Mar 2012

  Office Administration, sales, customer service Office Administration, sales, customer service