Erin Kelly

Communications and Marketing Officer at Community Rail Network
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Location
Huddersfield, England, United Kingdom, UK

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Experience

    • United Kingdom
    • Truck Transportation
    • 1 - 100 Employee
    • Communications and Marketing Officer
      • May 2022 - Present
    • United Kingdom
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Activity Hub Administrator
      • Apr 2021 - May 2022
    • United Kingdom
    • Events Services
    • 1 - 100 Employee
    • Administrator
      • Jul 2020 - Oct 2020

      - Proofreading and editing documents (such as website copy, press releases, funding applications). - Undertaking a range of research tasks (assisting with creative development of new work and company projects, completion of risk assessments, purchase of props and resources, etc.). - Providing support via social media campaigns, digital activity, as well as data collection, retrieval, and reporting. - Typing minutes for meetings. - Proofreading and editing documents (such as website copy, press releases, funding applications). - Undertaking a range of research tasks (assisting with creative development of new work and company projects, completion of risk assessments, purchase of props and resources, etc.). - Providing support via social media campaigns, digital activity, as well as data collection, retrieval, and reporting. - Typing minutes for meetings.

    • Administrator
      • Mar 2020 - Jun 2020

      - Processing and tracking online orders via the Magneto system and maintaining databases relating to orders and third-party products. - Managing correspondence (taking and relaying messages, dealing with telephone enquiries, replying to emails, resolving customer queries accordingly) and providing consistently exceptional standards of customer service. - Ordering stock and third-party products from suppliers. - Assisting in the itemization of monthly bills, arranging payment of invoices, handling cash and processing PayPal and card payments. - Managing and filing a wide range of paperwork. - Scheduling delivery times and routes. Show less

    • United Kingdom
    • 1 - 100 Employee
    • Front of House Assistant
      • Sep 2019 - Mar 2020

      - Setting up the restaurant and keeping it clean, tidy, and welcoming. - Processing food and drink orders (underwent basic barista training). - Being responsible for customers’ bills and the handling of cash. - Managing and scheduling bookings and dealing with telephone enquiries from customers and wholesalers. - Providing consistently exceptional standards of customer service. - Setting up the restaurant and keeping it clean, tidy, and welcoming. - Processing food and drink orders (underwent basic barista training). - Being responsible for customers’ bills and the handling of cash. - Managing and scheduling bookings and dealing with telephone enquiries from customers and wholesalers. - Providing consistently exceptional standards of customer service.

    • Front of House Assistant
      • Feb 2019 - Jul 2019

      - Setting up the restaurant and keeping it clean, tidy, and welcoming. - Processing food and drink orders (underwent basic barista training). - Being responsible for customers’ bills and the handling of cash. - Managing and scheduling bookings and dealing with telephone enquiries from customers and wholesalers. - Providing consistently exceptional standards of customer service. - Setting up the restaurant and keeping it clean, tidy, and welcoming. - Processing food and drink orders (underwent basic barista training). - Being responsible for customers’ bills and the handling of cash. - Managing and scheduling bookings and dealing with telephone enquiries from customers and wholesalers. - Providing consistently exceptional standards of customer service.

    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Sales Advisor
      • Sep 2018 - Jan 2019

      - Keeping the store clean, tidy, and welcoming. - Point of sale (processing cash and card transactions). - Stock management and visual merchandising. - Processing deliveries, collection orders, returns and exchanges as well as picking and packing online orders. - Acting as a brand ambassador and contributing to the achievement of sales targets. - Confidently managing the shop floor on my own. - Dealing with telephone enquiries and providing consistently exceptional standards of customer service. Show less

    • United Kingdom
    • Movies, Videos, and Sound
    • 400 - 500 Employee
    • Mentor at Programming Residential
      • Jul 2018 - Jul 2018

      My role involved using my film studies knowledge to mentor a group of 16-19-year-olds, helping them to put together a pitch for a film season at an independent cinema. My role involved using my film studies knowledge to mentor a group of 16-19-year-olds, helping them to put together a pitch for a film season at an independent cinema.

    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Student Ambassador
      • Feb 2018 - May 2018

      As a Student Ambassador I would speak to prospective students on university open days, giving advice about the Acting, Screenwriting and Film department courses and promoting the exciting opportunities and activities that Hallam had to offer, as well as taking visitors on guided tours of the campus. As a Student Ambassador I would speak to prospective students on university open days, giving advice about the Acting, Screenwriting and Film department courses and promoting the exciting opportunities and activities that Hallam had to offer, as well as taking visitors on guided tours of the campus.

    • Sales Advisor
      • Sep 2014 - Aug 2017

      - Keeping the store clean, tidy, and welcoming. - Point of sale (processing cash and card transactions). - Stock management and visual merchandising. - Processing deliveries, collection orders, returns and exchanges as well as picking and packing online orders. - Acting as a brand ambassador and contributing to the achievement of sales targets. - Confidently managing the shop floor on my own. - Dealing with telephone enquiries and providing consistently exceptional standards of customer service. Show less

Education

  • Sheffield Hallam University
    Master of Arts - MA, Arts and Cultural Management
    2019 - 2020
  • Sheffield Hallam University
    Bachelor of Arts - BA, Film Studies and Screenwriting
    2015 - 2018
  • Greenhead College
    A-Level, Art, Craft and Design (A), Psychology (A), English Literature (B)
    2013 - 2015
  • Holmfirth High School
    GCSE
    2008 - 2013

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