Experience

Switch Growth

• Canada
• Software Development
• 1 - 100 Employee

• Customer Success Lead

  • Oct 2022 - Present



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • Jan 2022 - Sep 2022

• Business Analyst

  • Jan 2021 - Dec 2021



Queen's University

• Canada
• Higher Education

• Teacher Assistant for International Business & Human Resources

  • Aug 2019 - May 2020



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• International Corporate and Commercial Banking Summer Intern

  • May 2017 - Aug 2018

  -Rehired for the summer of 2018 based on the employer’s satisfaction and resulting positive recommendation in 2017-Spearheaded multiple excel-based projects to assist in financial projections and remediation of missing documents-Organized meetings to complete remediation projects with executives across Canada and Latin America -Rehired for the summer of 2018 based on the employer’s satisfaction and resulting positive recommendation in 2017-Spearheaded multiple excel-based projects to assist in financial projections and remediation of missing documents-Organized meetings to complete remediation projects with executives across Canada and Latin America



KIK Custom Products

• Junior Consumer Claims Assistant

  • May 2016 - Aug 2016

  -Worked with customers over the phone to settle claims of defective products-All claims required in-depth documentation and a tailored solution based on each consumer’s unique circumstances-Reorganized consumer claim paper records into an electronic data system to enhance overall efficiency of data retrieval -Worked with customers over the phone to settle claims of defective products-All claims required in-depth documentation and a tailored solution based on each consumer’s unique circumstances-Reorganized consumer claim paper records into an electronic data system to enhance overall efficiency of data retrieval



AuPairWorld

• Germany
• Individual and Family Services
• 700 & Above Employee

• International Au Pair

  • Jan 2016 - Apr 2016

  -Cared for and mentored two children in Italy for 3 months to become an integrated and accepted family member-Taught individualized English lessons to each family member, advancing English skills from a basic to intermediate level -Cared for and mentored two children in Italy for 3 months to become an integrated and accepted family member-Taught individualized English lessons to each family member, advancing English skills from a basic to intermediate level



Scuola Primaria Palmier

• Volunteer English Teacher

  • Jan 2016 - Mar 2016

  -Led a class of 30 nine year olds two times a week over three months, enabling community involvement while working as an Au Pair in Italy-Developed a lesson plan with incorporated hands-on activities to boost student participation and interest -Led a class of 30 nine year olds two times a week over three months, enabling community involvement while working as an Au Pair in Italy-Developed a lesson plan with incorporated hands-on activities to boost student participation and interest



DJARRAGUN COLLEGE

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Teacher Aide

  • Jul 2015 - Nov 2015

  -Lived on campus and became immersed within the indigenous culture to enhance connection with students-Catered to each student’s needs to increase academic learning-Co- ran after school activities for the boarding students -Lived on campus and became immersed within the indigenous culture to enhance connection with students-Catered to each student’s needs to increase academic learning-Co- ran after school activities for the boarding students



De La Mer, Fish Store

• Salesperson

  • Aug 2013 - Jul 2015

  - Further developed the ability to effectively communicate with customers and was recognized for providing quality service-Trained and on-boarded new employees, ensuring a smooth job transition and increased product knowledge - Further developed the ability to effectively communicate with customers and was recognized for providing quality service-Trained and on-boarded new employees, ensuring a smooth job transition and increased product knowledge