Experience

Voca

• Staffing and Recruiting
• 100 - 200 Employee

• Onboarding and Credentialing Specialist

  • Feb 2022 - Present

  At Voca, we believe in the spirit of work. Voca is a leading relationship organization, where we take pride in pairing talented people with exceptional companies. Our dedicated, people-focused team guides driven individuals on a career path that fulfills their purpose. Visit myvoca.com to learn more about how we can work together! At Voca, we believe in the spirit of work. Voca is a leading relationship organization, where we take pride in pairing talented people with exceptional companies. Our dedicated, people-focused team guides driven individuals on a career path that fulfills their purpose. Visit myvoca.com to learn more about how we can work together!



Maxim Healthcare Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Field Support Manager

  • Apr 2021 - Feb 2022

  • Coach, lead and develop three Field Support members, holding frequent 1:1 meetings and tracking progress through measurable, attainable goals• Improve Field Support processes for payroll, hiring, auditing and billing, seeing a 5% increase in the Q3 scorecard, compared to Q2• Oversee payroll for 160+ caregivers, handling complaints, discrepancies and issues as they arise and being the primary point of contact, decreasing weekly off-cycle average by 70%• Work closely with the billing team to ensure all payer tables and authorizations are properly input for smooth billing• Hold and attend weekly professional development meetings to gear office processes towards growth within the Greensboro Market• Help organize weekly leadership and staff meetings, where we gather to talk logistics, data analysis, upcoming caregiver hires, and new admissions, taking a systematic approach to help meet KPI• Communicate weekly with Operations and Clinical about current and upcoming admissions, helping to get nurses onboarded effectively and efficiently• Generate new PA requests and track all Managed Care authorizationsKey Accomplishments • Headed the 2021 six week roll out of Field Support Training PODs for the Southeast and North, specializing in I-9 Management• Mentorship with Asheville Market to help guide Field Support processes• Successfully integrated a new QA process for IDD and Field Support, making the payroll process smoother• Helped lead positive, productive conversation within book club, where we read Multipliers and The Ideal Team Player Show less

• Field Support Specialist

  • Mar 2020 - Apr 2021

  Help develop new Field Support members, serving as a mentor in their learning and application of policies and processesProcess payroll for 75+ caregivers weekly, ensuring accuracy with each submissionCommunicate with caregivers via phone and email about new office and corporate policiesWork to drive down office hold balance, successfully keeping under 5% on hold weeklyServe as a point of contact for other Field Support members across the south region, as well as within the office environmentFollow all state and local regulations, as well as office policies to help ensure compliance is the top priorityRequest and track authorizations and communicate with DHHS for their approval2020 Achievements:Seamlessly moved from Charlotte office to Hickory office to head all payroll and authorization processes, adapting to the change of environment and job duties quicklyTook initiative in facilitating the rollout out and transition to online, virtual orientations at the beginning of COVID-19Navigated 30+ Habilitation Technicians through using the MaximCare Mobile app, as well as created a voice over presentation utilized by the South RegionIncreased the amount of daily note submissions by communicating with caregivers about new corporate policies and acting as a main point of contact for any questions regarding the use of MaximCare Mobile and daily payroll Show less

• Field Support Specialist

  • Sep 2019 - Mar 2020

  Run orientation for new hires, ensuring they successfully complete all onboarding paperworkInput backgrounds and verify all state, federal and local requirementsProcess CNA and Habilitation Technician payrollManage personnel files for 150+ caregivers, ensuring they are up-to-date on all requirementsRequest, track and obtain authorizations, 485s and supplemental orders for patientsFiling of patient paperwork

• Field Support Associate

  • Nov 2018 - Sep 2019

  Human resources position that focused on the hiring and onboarding of new personnel and the credentialing and compliance of current personnel.Track requirements due for 150+ caregivers, maintaining frequent contact to help keep caregivers up-to-date and compliantOnboard new caregivers and walk them through the orientation processAssisted with the rollout of a new mobile EVV app called MaximCare Mobile, successfully transitioning over 100 caregivers to utilizing it and acting as a point of contact for any questions regarding itWork closely with recruiters and clinicians to ensure seamless onboarding processAssisted with office tasks, including but not limited to:Process CNA payrollTimely filing of patient paperworkAssist in answering and transferring phones calls Show less



GASTON COUNTY SCHOOLS

• United States
• Education Administration Programs
• 400 - 500 Employee

• Teacher

  • Jul 2017 - Nov 2018

  • Plan, prepare, and teach lessons • Collect data with fidelity, letting it guide further teaching strategies/methods • Model and teach social and emotional skills • Communicate, cooperate and consult with with faculty, staff, students and parents • Build knowledge by attending Professional Development seminars • Coach Girls On The Run after school • Plan, prepare, and teach lessons • Collect data with fidelity, letting it guide further teaching strategies/methods • Model and teach social and emotional skills • Communicate, cooperate and consult with with faculty, staff, students and parents • Build knowledge by attending Professional Development seminars • Coach Girls On The Run after school



Support Incorporated

• Mental Health Care
• 1 - 100 Employee

• Classroom Mentor

  • Feb 2017 - Jul 2017

  • Redirect students who display specialized behavioral problems • Assist students with school work • Maintain good relationships with the students teacher(s) in order to best follow the curriculum and plan of study • Work with the teacher and student on Individualized Education Plan and Behavior Intervention Plan • Set and follow student goals • Document student behavior through a Purpose - Intervention - Evaluation note • Redirect students who display specialized behavioral problems • Assist students with school work • Maintain good relationships with the students teacher(s) in order to best follow the curriculum and plan of study • Work with the teacher and student on Individualized Education Plan and Behavior Intervention Plan • Set and follow student goals • Document student behavior through a Purpose - Intervention - Evaluation note



Plaza Cleaners

• Charlotte, North Carolina Area

• Customer Service Representative

  • Apr 2016 - Feb 2017

  •Operate cash register and credit card machine •Inspect garments for stains and sort them accordingly •Assist each customer in a timely manner •Provide customer service with courtesy •Ensure the environment is tidy and welcoming •Operate cash register and credit card machine •Inspect garments for stains and sort them accordingly •Assist each customer in a timely manner •Provide customer service with courtesy •Ensure the environment is tidy and welcoming



Fox & Hound Sports Tavern

• Huntersville

• Hostess

  • Aug 2015 - Feb 2016

  •Welcome customers and deliver quality customer service •Display great interpersonal skills •Serve food when necessary to keep restaurant functioning at optimum level •Handle customer complaints in a professional manner and with poise •Present menus and silverware, ensuring customers are comfortable •Welcome customers and deliver quality customer service •Display great interpersonal skills •Serve food when necessary to keep restaurant functioning at optimum level •Handle customer complaints in a professional manner and with poise •Present menus and silverware, ensuring customers are comfortable



Care.com

• United States
• Consumer Services
• 700 & Above Employee

• Nanny

  • Jun 2013 - Aug 2015

  -Modeled appropriate behaviors and encouraged concern for others to help develop a child's care for those around them, as well as develop interpersonal relationships and communication skills -Instructed and assisted children in development of proper personal behavior, such as eating, resting, using manners, and toilet behavior -Transported children to school, social outings, and medical appointments -Modeled appropriate behaviors and encouraged concern for others to help develop a child's care for those around them, as well as develop interpersonal relationships and communication skills -Instructed and assisted children in development of proper personal behavior, such as eating, resting, using manners, and toilet behavior -Transported children to school, social outings, and medical appointments