Experience

Saenger Theatre

• United States
• Entertainment Providers
• 1 - 100 Employee

• Assistant Technical Director

  • Jan 2023 - Present

  Responsible for coordination of large scale productions with touring groups and management. • Effectively communicate venue capabilities and restrictions in plain language for planners who are not well versed in industry lingo. • Maintain all lighting, audio, video, and computer equipment, effecting repairs when necessary. • Research and source all repair/upgrade equipment and submit documentation for approval. Follow up after approval to order and install new equipment. • Work closely with in house union crew to ascertain needs and wants, then prioritize accordingly. • Hold training sessions on site specific software programs, hardware operation, and software/hardware maintenance procedures. • Swiftly and efficiently handle any unexpected equipment failures, talent requests, or crew altercations while maintaining professionalism, safety standards, and displaying empathy.



Sleep Number Corporation

• United States
• Retail
• 700 & Above Employee

• Quality Content Coordinator - Services

  • Feb 2021 - Dec 2022

  • Build out standard operating procedures from start to finish, create and present decision trees, and moderate meetings to calibrate current processes, short-term needs, and long-term goals relating to the internal knowledge base.• Coordinate Enterprise-wide style guides for internal knowledge base webpages. Collaborate with leaders of various departments to drive adoption for a consistent and accessible end user experience. Ensure all internal knowledge base webpages meet ADA and WCAG requirements.• Interact with internal team members to assist with navigation of the internal knowledge base.• Partner with Senior Leadership to consolidate existing information, identify knowledge opportunities, and fill information gaps by editing existing content and creating new processes to simplify the Team Member experience within the internal knowledge base.• Operate within a tight call-center style daily schedule with emphasis placed on properly documenting and categorizing all calls with minimal downtime. • Responsible for keeping up to date on all updates or changes to service, known issues, and procedures for escalation or ticketing to next tier support, and communicating any changes to the floor through supervisory channels. • Review and score recorded calls based on calibrated metrics while providing feedback on missed opportunities and guidance for future opportunities.• Hired in February of 2021. Promoted to Quality Assurance in July of 2021. Promoted to Content Contributor in November of 2021. Promoted to Quality and Content Coordinator - Services in June of 2022. Received the coveted “Exceptional” rating only given to roughly a dozen employees (out of company size 3500) in yearly review.

• Quality Assurance Specialist and Content Contributor

  • Oct 2021 - Sep 2022

  Interact with internal team members in a pleasant and professional demeanor to assist with navigation of internal knowledge base.• Operate within a tight call-center style daily schedule with emphasis placed on properly documenting and categorizing all calls with minimal downtime. • Responsible for keeping up to date on all updates or changes to service, known issues, and procedures for escalation or ticketing to next tier support, and communicating any changes to the floor through supervisory channels. • Review recorded calls and score based on calibrated metrics while providing feedback on missteps and guidance for avoiding in the future.• Partner with Senior Leadership to consolidate existing information, identify knowledge opportunities, and fill information gaps by editing existing content and creating new processes to simplify the Team Member experience within the internal knowledge base.• Build out processes from start to finish, create and present decision trees, and moderate meetings to calibrate current processes, short-term needs, and long-term goals relating to the internal knowledge base.• Hired in February of 2021. Promoted to Quality Assurance in July of 2021. Promoted to Content Contributor in November of 2021. Received the coveted “Exceptional” rating only given to a handful of employees in yearly review.

• Quality Assurance Specialist

  • Jul 2021 - Nov 2021

• Customer Care Specialist

  • Feb 2021 - Nov 2021

  • Interact with inbound-call customers in a pleasant and professional demeanor to assess needs and address accordingly.• Operate within a tight call-center style daily schedule with emphasis placed on properly documenting and categorizing all calls with minimal downtime. • Responsible for keeping up to date on all updates or changes to products, services, known issues, and procedures for escalation or ticketing to next tier support. • Adhere to policy guidelines and provide the highest quality customer service, demonstrate core company principles on every customer interaction, and do so within base metrics to demonstrate speed, accuracy, and customer satisfaction.



The National WWII Museum

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• AV And Theater Systems Technician / Lighting Designer

  • Feb 2016 - Oct 2018

  Responsible for large and small scale event and meeting setup, execution, and breakdown including audio, video and projection via Extron video control systems, and lighting via ETC Ion control board. • Maintain and troubleshoot exhibit interactives including Crestron control panels. • Interact with guests to ensure all their needs are addressed while maintaining exhibit operation. • Design, coordinate, program, and operate lighting equipment for Stage Door Canteen shows and events. • Draft and execute stage designs based off of concept drawings utilizing professional grade saws, hand tools, gunpowder actuated tools, and pneumatic tools. • Operate single-person and scissor lifts to perform maintenance and lighting design execution. • Communicate with coworkers and supervisors to assess equipment upgrade and maintenance costs and research capital expenditure projects for maximum impact at minimum cost.



ELLIS MARSALIS CENTER FOR MUSIC

• New Orleans, LA

• Lighting Director

  • Jan 2013 - Aug 2017

  • Provide set-up, design, programming, and execution of lighting for venue events on an on-call basis. • Work closely with clients to gain understanding of their vision and needs while working within a budget. • Showcase the venue’s capabilities and work within its limitations to exceed clients’ expectations. • Responsible for inventory, parts ordering, and maintenance of lighting equipment and systems. • Provide set-up, design, programming, and execution of lighting for venue events on an on-call basis. • Work closely with clients to gain understanding of their vision and needs while working within a budget. • Showcase the venue’s capabilities and work within its limitations to exceed clients’ expectations. • Responsible for inventory, parts ordering, and maintenance of lighting equipment and systems.



Crescent Sound & Light

• United States
• Entertainment Providers
• 1 - 100 Employee

• Lighting Designer

  • Jan 2015 - Aug 2015

  • Responsible for all lighting equipment operation, maintenance, and set-up for production shows as well as large and small productions and events. • Performed all duties in the production of high profile projects with minimum supervision. • Successfully and repeatedly designed light shows for clients and events. • Hung, focused, operated, and repaired conventional and intelligent lighting. • Worked within parameters of very restrictive budgets, often using very creative solutions to resolve issues and still maintain a functional lighting rig. • Operated lighting board for events and provided general support and assistance for audio and video elements. • Responsible for coordinating and directing an ever changing field of labor in an efficient and clear manner to facilitate the proper construction of custom designs, power routing, and DMX routing. • Work closely with clients to gain understanding of their vision and needs while working within a budget. • Showcase the venue’s capabilities and work within its limitations to exceed clients’ expectations.



PSAV

• United States
• Events Services
• 700 & Above Employee

• Event Technology Specialist I

  • May 2013 - Jan 2015

  • Responsible for hotel event and meeting setup, execution, and breakdown including small and large scale systems audio, video, projection, and lighting. • Interact with guests to ensure all their needs are addressed and suggest upsell services to enhance their experience. • Design, coordinate, program, and operate lighting equipment for hotel events. • Responsible for hotel event and meeting setup, execution, and breakdown including small and large scale systems audio, video, projection, and lighting. • Interact with guests to ensure all their needs are addressed and suggest upsell services to enhance their experience. • Design, coordinate, program, and operate lighting equipment for hotel events.



Joy Theater

• United States
• Entertainment
• 1 - 100 Employee

• Lighting Designer/Programmer

  • Apr 2012 - Jan 2015

  • Provide set-up, design, programming, and execution of lighting for venue events on an on-call basis. • Work closely with clients to gain understanding of their vision and needs while working within a budget. • Showcase the venue’s capabilities and work within its limitations to exceed clients’ expectations. • Provide set-up, design, programming, and execution of lighting for venue events on an on-call basis. • Work closely with clients to gain understanding of their vision and needs while working within a budget. • Showcase the venue’s capabilities and work within its limitations to exceed clients’ expectations.



AVT EVENT TECHNOLOGIES

• New Orleans, LA

• Event Technology Professional

  • Dec 2012 - Jul 2013

  • Responsible for event and meeting setup, execution, and breakdown including small systems audio, video, projection, and lighting. • Interact with guests to ensure all their needs are addressed and suggest upsell services to enhance their experience. • Responsible for event and meeting setup, execution, and breakdown including small systems audio, video, projection, and lighting. • Interact with guests to ensure all their needs are addressed and suggest upsell services to enhance their experience.



CARNIVAL CRUISE LINES

• Miami, FL

• Entertainment Technician, Lights

  • Sep 2012 - Nov 2012

  • Responsible for all lighting equipment operation, maintenance, and set-up for production shows as well as large and small productions and events. • Performed all duties in the production of high profile projects with minimum supervision. • Successfully and repeatedly designed light shows for house performers and events. • Hung, focused, operated, and repaired conventional and intelligent lighting. • Worked within parameters of very restrictive budgets, often using very creative solutions to resolve issues and still maintain a functional lighting rig. • Operated audio and lighting board for events and provided general lighting maintenance throughout all clubs and venues on the ship. • Responsible for all pyrotechnics involved in production shows including loading/unloading gerbs and aerial effects, operation of firing board, and inventory.



HARRAH'S CASINO NEW ORLEANS

• New Orleans, LA

• Entertainment Technician / Lighting Designer

  • May 2007 - Jun 2012

  • Assisted with lighting equipment operation, maintenance, and set-up for entertainment activities in both large and small productions and events. • Performed all duties in the production of high profile projects with minimum supervision. • Successfully and repeatedly designed light shows for concerts and large events. • Hung, focused, and operated conventional lighting as well as spotlight operation. • Worked within parameters of very restrictive budgets, often using very creative solutions to resolve issues and still provide exceptional service to clients. • Operated audio and lighting board for events and provided general lighting maintenance in the casino environment and properties. • Provided assistance with audio, video, PowerPoint, and various other technical needs of clients both internally and externally.



THE CROSSINGS

• Austin, TX

• A/V Technician

  • Apr 2006 - Apr 2007

  • Provided set-up, break-down, and maintenance of event and meeting spaces. • Troubleshot problems with equipment and worked closely with event coordinators and guests to ensure production needs were met and client expectations were exceeded. • Provided set-up, break-down, and maintenance of event and meeting spaces. • Troubleshot problems with equipment and worked closely with event coordinators and guests to ensure production needs were met and client expectations were exceeded.



INTELLIGENT LIGHTING, INC.

• Austin, TX

• Installation Tech/Receptionist

  • Mar 2006 - Sep 2006

  • Responsible for installation and maintenance of lighting and sound equipment for various clients. • Provided company with administrative support by answering incoming calls, taking customer orders, placing equipment orders with vendors, scheduling service calls, and accurately conveyed messages and information to the owner and other employees. • Maintained inventory and performed accounting using Quickbooks program. • Responsible for installation and maintenance of lighting and sound equipment for various clients. • Provided company with administrative support by answering incoming calls, taking customer orders, placing equipment orders with vendors, scheduling service calls, and accurately conveyed messages and information to the owner and other employees. • Maintained inventory and performed accounting using Quickbooks program.



STAGELIGHT, INC.

• Houston, TX

• Installation Technician

  • Oct 2005 - Feb 2006

  • Responsible for installation and maintenance of lighting as well as the rigging of equipment both in shop and at outside permanent installation sites. • Gained training in proper rigging procedures and served as lead install technician in charge of outsourced labor regularly. • Responsible for installation and maintenance of lighting as well as the rigging of equipment both in shop and at outside permanent installation sites. • Gained training in proper rigging procedures and served as lead install technician in charge of outsourced labor regularly.



HARRAH'S CASINO NEW ORLEANS

• New Orleans, LA

• Entertainment Technician

  • Aug 2004 - Sep 2005

  • Assisted with entertainment activities, primarily lighting equipment operation, maintenance, and set-up. • Served as lead spotlight operator for all events conducted in the Earl Turner Theater. • Assisted with entertainment activities, primarily lighting equipment operation, maintenance, and set-up. • Served as lead spotlight operator for all events conducted in the Earl Turner Theater.