Erin Hudson, MS, LSSGB, PMP
Sr. Process Improvement Manager at Elevance Health- Claim this Profile
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Bio
Credentials
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Project Management Professional (PMP)
-Sep, 2022- Sep, 2024 -
Lean Six Sigma Green Belt
The Johns Hopkins UniversityAug, 2019- Sep, 2024
Experience
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Elevance Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Sr. Process Improvement Manager
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Oct 2022 - Present
• Serves as coach and performance improvement subject matter expert for Workforce Management (WFM) team supporting provider resolution department; • Acts as liaison between improvement needs of provider resolution department, reporting and analytics, and WFM; • Project manager for long term inventory needs planning; • Designs new ways of doing work through innovative solutions, leading to a reduction in inventory; • Presents recommendations and findings to leadership. • Serves as coach and performance improvement subject matter expert for Workforce Management (WFM) team supporting provider resolution department; • Acts as liaison between improvement needs of provider resolution department, reporting and analytics, and WFM; • Project manager for long term inventory needs planning; • Designs new ways of doing work through innovative solutions, leading to a reduction in inventory; • Presents recommendations and findings to leadership.
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GBMC HealthCare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Performance Improvement and Innovation Manager
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Jun 2019 - Oct 2022
•Performs data analysis and statistical testing to trend hospital outcomes;•Serves as a coach for performance improvement tools and methodologies for teams throughout the hospital system;•Develops training curriculums and content in collaboration with the GBMC Healthcare System’s Learning Advisory Group to promote a culture of problem solving;•Expert in process redesign and utilization of the Lean Management System; •Aids to ensure hospital processes are linked to strategic objectives for the organization. Show less
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Quality Improvement Specialist/Analyst
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Dec 2017 - May 2019
•Facilitates Lean events throughout various departments in the hospital such as Failure Modes Effect Analysis, Kaizen, and 5S;•Prepares data analytic reports for performance improvement projects and activities;•Utilizes strong analytical ability for generating presentations and reports for quality improvement and patient safety products and programs, such as Quantos system;•Oversees process for product recall notices received from vendor or Legal Affairs. Notifies appropriate leadership staff for review, and receives list of any available recalled products at GBMC;•Manages the defective device process and communication with the FDA. Follow up with appropriate departmental leadership after receiving notification of possible device defects, and submit MedWatch reports to the FDA as required;•Seasoned presenter and facilitator, currently a presenter during New Employee Orientation and a Language of Caring Facilitator;•Manages and mentors Towson University Health Care Management students interns in the Quality & Patient Safety Department. Show less
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Peer Review Coordinator
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Sep 2016 - Dec 2017
-Developed brief case summaries from referral sources for assigned medical staff departmental peer review committees; -Utilized peer review program standard work and standard forms to maintain peer review process, including letters, agenda, minutes, completion of forms and development and evaluation of reports for medical staff departmental peer review committees;-Responsible for identification, organization and distribution of confidential peer review documents to specific medical staff departmental peer review providers;-Developed, analyzed, and merged multiple data sources and programs to create reports and presentations;-Created meeting agendas, draft minutes and letters, and maintain departmental peer review files. Show less
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Mercy Medical Center, Baltimore, MD
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United States
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Hospitals and Health Care
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700 & Above Employee
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Quality Analyst
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Jun 2015 - Sep 2016
•Abstract data elements for Core Measure patient cases from medical records; these cases are then submitted to CMS and the Joint Commission Accreditation for public quality reporting; •Responsible for performing and compiling data for the Emergency Department Pain Reassessment Audit and the Inpatient Pain Reassessment Audit; •Surveillance of positive blood cultures within the Emergency Department, the ICU/IMC, and Med/Surg floors; work with Infection Prevention Manager to determine if cases are a Central Line Associated Bloodstream Infection (CLABSI); •Audit ICU device data for Ventilator Associated Events (VAE); •Maintain databases and graphs for CLABSIs and VAEs; create presentations and present findings to leadership; •Complete hand hygiene observations, isolation room observations, and isolation cart audits to ensure proper infection prevention compliance on inpatient floors. Show less
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CareFirst BlueCross BlueShield
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United States
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Insurance
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700 & Above Employee
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Strategic Marketing Intern
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Mar 2014 - Jun 2015
•Compiled a comprehensive Dental report complete with a competitor rate analysis, enrollment numbers, and explanation of new product offerings to be used by Dental Operations; •Drafted content to be used by Marketing Communications for Dental wellness articles; •Conducted competitor research in several areas such as online wellness content, product offerings, private exchanges, and website layout; •Analyzed and validated data for the quarterly Specialty Products report. •Compiled a comprehensive Dental report complete with a competitor rate analysis, enrollment numbers, and explanation of new product offerings to be used by Dental Operations; •Drafted content to be used by Marketing Communications for Dental wellness articles; •Conducted competitor research in several areas such as online wellness content, product offerings, private exchanges, and website layout; •Analyzed and validated data for the quarterly Specialty Products report.
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Cashier Sales Associate
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Aug 2013 - Mar 2014
•Balanced cash drawer; •Prepared bank deposits for cash and checks received from sale of goods; •Assisted and greeted customers; •Prepared a report of cash register’s daily transactions. •Balanced cash drawer; •Prepared bank deposits for cash and checks received from sale of goods; •Assisted and greeted customers; •Prepared a report of cash register’s daily transactions.
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AmeriHealth Caritas
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United States
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Hospitals and Health Care
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700 & Above Employee
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Business Engagement Services Intern
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Jun 2013 - Aug 2013
•Completed administrative activities such as recording meeting minutes, facilitating webinar sessions, and collaborating meeting materials; •Compiled project details in project management tool Innotas; generated project status reports; •Configured new work requests for Information Solutions project work; examine new requests for detail and validity to move requests forward to Project Review meeting; •Simplified IS project data by updating tool to keep requests current; •Maintained status and priority levels in project tracking tool; •Aided in the creation of a PowerPoint presentation that outlines function of areas to be utilized for new business initiatives; •Classified tracking of incidents logged with corporate service desk; •Participated in discussions revolved around project flows for the work intake process. •Drafted Excel spreadsheets and agendas in preparations for IS Enterprise Conference; •Showcased high interest in marketing area by helping plan local intern charity event; •Volunteered for Keystone First’s Healthy Hoops event. Show less
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Christiana Care Health System
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Book and Periodical Publishing
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1 - 100 Employee
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Administrative Volunteer
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Jan 2013 - Feb 2013
•Aided the staff of both the Surgical Procedure Unit and the Volunteer Administration Office with daily administrative and clerical tasks; •Assisted with both the discharge of patients and the safe transport of patients to the hospital exit; •Successfully demonstrated ability to interact professionally with administrators, medical personnel and patients; •Responsible for the maintenance and operation of a hospitality cart in the Emergency Department. •Aided the staff of both the Surgical Procedure Unit and the Volunteer Administration Office with daily administrative and clerical tasks; •Assisted with both the discharge of patients and the safe transport of patients to the hospital exit; •Successfully demonstrated ability to interact professionally with administrators, medical personnel and patients; •Responsible for the maintenance and operation of a hospitality cart in the Emergency Department.
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Avalon Freeze
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United States
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Restaurants
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1 - 100 Employee
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Server/Cashier
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May 2009 - Aug 2012
•Outstanding work performance resulted in pay raise each year; •Responsible for training new employees; •Demonstrated ability to multi-task in a fast paced environment; •Fulfilled customer orders with accuracy and timeliness. •Outstanding work performance resulted in pay raise each year; •Responsible for training new employees; •Demonstrated ability to multi-task in a fast paced environment; •Fulfilled customer orders with accuracy and timeliness.
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Education
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2017 - 2019
Stevenson University
Master's of Health Care Management -
2011 - 2015
Towson University
Bachelor of Science (B.S.), Health/Health Care Administration/Management -
2007 - 2011
Padua Academy
High School Diploma
Community
