Experience

DiMarco, Abiusi, & Pascarella CPAs

• United States
• Accounting
• 1 - 100 Employee

• Staff Accountant

  • Jun 2023 - Present

• Administrative Assistant

  • Nov 2020 - May 2023



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Assistant

  • Sep 2018 - Apr 2020

  Daily duties included fleet planning, customer service, marketing, and sales management. During my time there I assisted 15 + employees in passing their management qualification test. I marketed weekly to corporate accounts and as a result increased business by 40%. During this time I also increased customer service scores by 20 points in one month.

• Top Gun Program

  • Dec 2018 - Apr 2019

  While at the Syracuse Airport I trained and developed multiple management trainees and return agents as a management assistant. I also conducted on the job training for new employees and followed up with employees while monitoring their training progress.

• Management Trainee

  • Nov 2017 - Sep 2018



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • May 2017 - Nov 2017

  My main duty as supervisor was handling and resolving guest complaints by providing appropriate solutions and alternatives . During my time as supervisor, I created a system where front desk staff were trained to consistently track their objectives and goals for the month regarding customer service. I also processed all guest check-ins by confirming reservations, assigning rooms, and issuing room keys. My main duty as supervisor was handling and resolving guest complaints by providing appropriate solutions and alternatives . During my time as supervisor, I created a system where front desk staff were trained to consistently track their objectives and goals for the month regarding customer service. I also processed all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.



Wells College Shwartz Athletic Center

• Aurora, New York, United States

• Front Desk Manager

  • Jul 2016 - May 2017

  My main duty was assisting with hiring employees and scheduling shifts throughout the academic year. During my time as manager, I created a system that ensured all front desk employees where completing their daily tasks. I also created and managed social media accounts for streamlined shift changes and employee concerns. My main duty was assisting with hiring employees and scheduling shifts throughout the academic year. During my time as manager, I created a system that ensured all front desk employees where completing their daily tasks. I also created and managed social media accounts for streamlined shift changes and employee concerns.



The Grind Cafe

• Aurora, New York, United States

• Inventory Manager

  • May 2016 - May 2017

  On a daily basis I ensured the café was sufficiently stocked to meet demand and effectively market new and current products. To market these products, I worked closely with distributors to offer new products resulting in an increase in sales by fifty percent. I also created and implemented a system that monitored the level of supplies to assist workers in their daily duties. On a daily basis I ensured the café was sufficiently stocked to meet demand and effectively market new and current products. To market these products, I worked closely with distributors to offer new products resulting in an increase in sales by fifty percent. I also created and implemented a system that monitored the level of supplies to assist workers in their daily duties.



Inns of Aurora Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Specialist

  • Apr 2016 - Aug 2016

  Daily duties included assisting guests in person and by telephone with room reservations, dining room reservations and general inquires. I also adhered to proper credit, check, and cash handling policies and procedures. I helped increase sales by presenting options and alternative room packages to guests. Daily duties included assisting guests in person and by telephone with room reservations, dining room reservations and general inquires. I also adhered to proper credit, check, and cash handling policies and procedures. I helped increase sales by presenting options and alternative room packages to guests.



Wells College

• Higher Education
• 100 - 200 Employee

• Front Desk Student Worker

  • Aug 2013 - May 2016



Christ the King Spiritual Life Center

• Greenwich, New York, United States

• Dining and Hospitality Staff

  • Jun 2012 - Aug 2015