Experience

Complete Building Services

• United States
• Facilities Services
• 1 - 100 Employee

• Commuter Services Coordinator

  • Jun 2022 - Present

  IBRD

• Backup CMMS

  • Apr 2022 - May 2022

  Member of the Processing In Team for the New Contract

• Work Control Coordinator

  • Feb 2022 - Apr 2022

  • Provided excellent customer service through phone and email.• Created, processed and closed service tickets using WebTMA related to infrastructural maintenance, janitorial services, and moving services.• Delegated tasks according to the shop requested.• Assisted in Office Support.

• Service Coordinator

  • Nov 2015 - Feb 2022

  • Provided excellent customer service through phone and email.• Created, processed and closed service tickets and reports using Tririga and Omega. The requests related to infrastructural maintenance, janitorial service, furniture and moving services which include both people and equipment.• Coordinated paint projects and moves between the clients and contractors.• Delegated tasks according to the shop requested.• Assisted in Office Support.

• Service Coordinator

  • Nov 2014 - Nov 2015

  • Provided excellent customer service through phone and email.• Created, processed and closed service tickets and reports. requests relating to infrastructural maintenance and janitorial services.• Delegated tasks according to the shop requested.• Assisted in Office Support.



Amazon

• United States
• Software Development
• 700 & Above Employee

• S&R

  • Apr 2014 - Sep 2014

  • Provided additional level of customer care as resolution specialist.• Utilized creative thinking to resolve customer’s issue in an efficient manner.• Data mined for content related to Kaizens.• Helped coach fellow team members to improve their customer service skills in product knowledge and confidence.

• Back Office

  • Nov 2011 - Apr 2014

  • Assisted clients with locating unauthorized access on their Amazon accounts.• Attended Kaizen Training relating to location and resolution of potential and current issues.• Located and shut down unauthorized Amazon accounts.• Created and drafted content related film scripts for educational/work related films.• Mentored new team members.

• Retail/Tier 1 Kindle

  • Apr 2011 - Nov 2011

  • Assisted clients with navigating Amazon website.• Answered concerns/concerns related to shipping and product information.• Provided technical support for Amazon Kindles.• Mentored new hires.



DIRECTTV

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2008 - Apr 2011

  • Answered questions or concerns related to Directv products and billing. • Provided technical support for Directv customers. • Served as a team player with the knowledge and leadership to assist agents throughout the call center to solve issues. • Held flexibility to perform duties of team support specialist when called upon. • Answered questions or concerns related to Directv products and billing. • Provided technical support for Directv customers. • Served as a team player with the knowledge and leadership to assist agents throughout the call center to solve issues. • Held flexibility to perform duties of team support specialist when called upon.



PRC

• Huntington, West Virginia, United States

• Customer Service Representative

  • Sep 2007 - Jun 2008

  • Answered questions or concerns related to Directv products and billing. • Provided technical support for Directv customers. • Served as a team player with the knowledge and leadership to assist agents throughout the call center to solve issues. • Held flexibility to perform duties of team support specialist when called upon. • Answered questions or concerns related to Directv products and billing. • Provided technical support for Directv customers. • Served as a team player with the knowledge and leadership to assist agents throughout the call center to solve issues. • Held flexibility to perform duties of team support specialist when called upon.



Steptoe & Johnson PLLC

• United States
• Law Practice
• 500 - 600 Employee

• Legal Assistant

  • Feb 2004 - Aug 2007

  • Organized and maintained large paper and computer filing system, Summation. • Researched using Summation. • Composed legal letters to courthouses and opposing councils. • Prepared long-term storage boxes to meet project documentation requirements after completion • Organized and maintained large paper and computer filing system, Summation. • Researched using Summation. • Composed legal letters to courthouses and opposing councils. • Prepared long-term storage boxes to meet project documentation requirements after completion



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Office Temporary

  • Aug 2003 - Dec 2003

  • Answered phones. • Proofread and filed documents, stuffed envelopes. • Helped with accounts receivable. • Answered phones. • Proofread and filed documents, stuffed envelopes. • Helped with accounts receivable.



TeleTech

• Morgantown, West Virginia, United States

• Customer Service Representative

  • Jul 2002 - Jul 2003

  • Answered inbound calls related to general banking information, such as account balances and overdraft fees. • Answered inbound calls related to general banking information, such as account balances and overdraft fees.



Kelly Services

• Teays Valley, West Virginia

• Office Temporary

  • Jun 2001 - Jul 2001

  Putnam General Hospital Billing Office • Medical Data Entry. • Filed medical documents. Putnam General Hospital Billing Office • Medical Data Entry. • Filed medical documents.



United Talent

• Office Temporary

  • May 2000 - Aug 2000

  Eastern Associated Coal Corp • Answered inbound calls. • Filed, faxed and copied documents as needed. • Organized informational packets for clients and future employees. Eastern Associated Coal Corp • Answered inbound calls. • Filed, faxed and copied documents as needed. • Organized informational packets for clients and future employees.