Quality Coordinator

• Sep 2021 - Present

Contact Center Supervisor

• Jul 2019 - Present

Oversee all project management, people management, and change management responsibilities for Colorado and South Carolina campaigns in partnership with Colorado Department of Human Services and South Carolina Department of Social Services.

Quality Specialist

• Oct 2018 - Jul 2019

Benefits Specialist

• Oct 2016 - Oct 2018

Training Manager

• Jul 2015 - Oct 2016

Train new employees on VIA operating systems and office protocols, for both Mount Laurel and Atco offices as well as Bathing Beauties Mobile Grooming Work to enhance the knowledge and skills of the organization’s current employeesCollaborate on the creation and implementation of new facility protocols Assess employees’ needs for training

Senior Receptionist

• Sep 2013 - Jul 2015

Acted as liaison between doctors and clients for both emergency and non emergent care. Managed communications between office and clients, via phone calls, text messages, emails and client request forms. Educated clients on routine pet care and use of medical products. Managed and updated client and patient files Cross trained to assist with animal care and triage. Certified Grief Counselor for pet loss and bereavement. Organized and facilitated annual Pet Memorial Day.Assisted in conversion to paperless system. Managed mobile vet and mobile grooming schedule, and in-office appointments for multiple office locations. Show less

English Teacher

• Feb 2012 - Mar 2013

Responsible for the education and well being of 15 elementary and preschool-aged children, and developed conversational English language skills Mentored and assisted native teachers in English and writing skills, assisted in interviewing of staff, and maintained the school website Responsible for the education and well being of 15 elementary and preschool-aged children, and developed conversational English language skills Mentored and assisted native teachers in English and writing skills, assisted in interviewing of staff, and maintained the school website