Experience

DSS, Inc.

• United States
• IT System Custom Software Development
• 300 - 400 Employee

• Implementation Lead

  • Oct 2021 - Present

  Essential Duties: *Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials *Provide on-site, in person and virtual training in classroom settings, one on one mentoring formats. *Provide on-site support during customer Go Live *Delivers product demonstrations to potential and existing clients, and internal staff *Configures and reviews application set up with appropriate staff Other Duties: *Responsible for verbal and written… Show more Essential Duties: *Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials *Provide on-site, in person and virtual training in classroom settings, one on one mentoring formats. *Provide on-site support during customer Go Live *Delivers product demonstrations to potential and existing clients, and internal staff *Configures and reviews application set up with appropriate staff Other Duties: *Responsible for verbal and written communication with clients and documentation of work activities and work processes *Participates in internal and external Site Kick Off calls *Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings *Participates in Quality Assurance Testing and troubleshooting of product *Assists Documentation Department in the creation of Product Manuals *Gathers requirements for workflow process and configures applications through client meetings and Business Process Consults Lead Duties: Act as the lead and mentor for training and configuration teams Provide guidance to training staff and support departments in area of expertise Lead in the creation of Training Materials and Manuals Assist Training Manager/Director in creation and maintenance of all Deliverables assigned Train and mentor existing staff as well as New Hires Assist Training Manager/Director/Product Training Coordinator in scheduling all on-site training and mentoring Work with Training Manager and Training Director to resolve issues related to scheduling, training or knowledge transfer Works closely with PM or PLM on project management adhering to a timely implementation. Schedules and documents milestone project activity with client Train, mentor and certify new Implementation (or Training) Specialists Provide guidance to less experienced Implementation Team members on product training, administration and training logistics. Provide input on employee performance to Director and employees for evaluation process

• Implementation Specialist Senior

  • Jan 2021 - Nov 2021

• Implementation Specialist III

  • Jan 2019 - Jan 2021

  North Palm Beach, Florida

• Training Specialist II

  • Jan 2017 - Dec 2018

• Training Specialist I

  • Mar 2014 - Jan 2017

  North Palm Beach, FL • Support and train VA clients nationwide in various situations related to the use and training of our products and services. • Work with DSS staff (Technical/Application Support and QA) to resolve issues related to configuration, use of products, reports, data, etc. • Travel on a frequent basis (approximately 36 weeks per year) to provide on-site, in-person training in both classroom settings and one-on-one mentoring formats. • Develop and deliver web-based presentations (trainings… Show more • Support and train VA clients nationwide in various situations related to the use and training of our products and services. • Work with DSS staff (Technical/Application Support and QA) to resolve issues related to configuration, use of products, reports, data, etc. • Travel on a frequent basis (approximately 36 weeks per year) to provide on-site, in-person training in both classroom settings and one-on-one mentoring formats. • Develop and deliver web-based presentations (trainings, product demos, etc.) • Communicate effectively (written and verbal) with clients and document of training activities and work processes. • Responsible for home (or office) based assignments when not on the road, given by Director of Training Services, Product Line Manager or Product Line Director. • Coordinate/conduct pre-training conference calls to exchange information related to the training services that will be provided and information needed in order to conduct these services. • Provide follow-up services with clients. This includes telephone and/or webcast training as required. • Prepare post training reports and distribute/publish according to documented guidelines • Develop/maintain/upgrade training manuals and distance learning applications related to the projects assigned and assist in preparation of training materials.



Palm Beach State College

• Adjunct Instructor BAS IT, Instructional Technology Trainer, and Instructional Designer

  • Dec 2011 - Mar 2016

  Lake Worth, FL Adjunct Professor - BAS IT Program: teach face-to-face and fully online courses in the IT BAS program including Web Scripting and Management Information Systems. Instructional Technology Trainer - Instruct faculty and staff on best uses of technology for educational purposes. Developed professional branding for faculty and staff. Introduced and instructed on use of various multi-media, web development, social media, animation, video software and LMS (Blackboard… Show more Adjunct Professor - BAS IT Program: teach face-to-face and fully online courses in the IT BAS program including Web Scripting and Management Information Systems. Instructional Technology Trainer - Instruct faculty and staff on best uses of technology for educational purposes. Developed professional branding for faculty and staff. Introduced and instructed on use of various multi-media, web development, social media, animation, video software and LMS (Blackboard 9.1). Instructional Designer - BAS in IT Developed and taught Web Scripting COP4834 (PHP, MySQL, in a Windows environment), Show less



Clerk of the Circuit Court & Comptroller, Palm Beach County

• United States
• Government Administration
• 200 - 300 Employee

• Information Technology Trainer

  • Dec 2008 - Jul 2011



Hopsice of Palm Beach County

• Software Training Specialist

  • May 2003 - Jul 2008