Client Support Specialist

• May 2016 - Present

Ensure positive client experience through high quality service and communication thereby attaining client retention.Handle client service or support related incoming requests.Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.Research and resolve each client interaction to their utmost satisfaction.Resolve incidents and fulfill requests through Tier 1 support.Determine and record inbound requests and ensure customer issues bear proper notation.Capture client information and problem solving process such as decisions made, actions involved and final resolution.Update on status and completion in service management system and users through all means of communications. Show less

Client Relationship Manager

• May 2016 - Present

IT Support Technician & Service Desk Agent

• Apr 2015 - Mar 2016

monitoring and maintaining computer systems and networks talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues troubleshooting system and network problems and diagnosing and solving hardware or software faults; providing support, including procedural documentation and relevant reports setting up new users' accounts and profiles and dealing with password issues responding within agreed time limits to call-outs working continuously on a task until completion (or referral to third parties, if appropriate) rapidly establishing a good working relationship with customers and other professionals, such as software developers Show less

Technical Support Agent

• Aug 2013 - Mar 2015

Support all branches and field technicians nationwide with all technical / hardware related queries. Assist the clients remotely using Ultra VNC and Windows Remote Desktop. Network support - Installing network and local printers, running scripts. Diagnosing, troubleshooting and resolving technical problems. Logging of incidents on S-track, following up on incidents. Managing SLA of calls logged. Support all branches and field technicians nationwide with all technical / hardware related queries. Assist the clients remotely using Ultra VNC and Windows Remote Desktop. Network support - Installing network and local printers, running scripts. Diagnosing, troubleshooting and resolving technical problems. Logging of incidents on S-track, following up on incidents. Managing SLA of calls logged.

Sales Consultant

• Feb 2013 - Aug 2013

Worked as sales person and customer service agent, Interact with customer face-to-face and on a walk-in basis. Sold products to customers, loans, saving accounts and funeral policies. Made sure that the customer gets the highest level of customer service and customer satisfaction. Capturing and filing of new accounts, loans. Made sure KYC documents was in order and sent through to Head office. Worked as sales person and customer service agent, Interact with customer face-to-face and on a walk-in basis. Sold products to customers, loans, saving accounts and funeral policies. Made sure that the customer gets the highest level of customer service and customer satisfaction. Capturing and filing of new accounts, loans. Made sure KYC documents was in order and sent through to Head office.