Regional Director

• Jun 2023 - Present

Overseeing daily Operations, Marketing and Learning & Development for their Georgia communities and on-site teams. Overseeing daily Operations, Marketing and Learning & Development for their Georgia communities and on-site teams.

Assistant Community Manager 680 Units

• Oct 2022 - Jan 2023

Residences at Vinings Mountain 680 units Daily/weekly/monthly reports One-site Management Collecting rent from current and past due residents by constant phone calls/emails/visits to their apartment and creating a plan of action to get them back on track Filing Dispos Walking units Walking community Approving applications Posting rents Sending lease violations Meeting budget goals Auditing Training leasing staff Working directly with rental assistance Attending eviction court Constant audits of Georgia Power/Court updates for all high balances Meeting with vendors Meeting with investors and owners Active in all resident retention and events (had to leave due to health issues) Show less

Assistant Property Manager 734 Units

• Sep 2021 - Sep 2022

734 units/staff of 16/$10M a year assetDaily/weekly/monthly reportsRealPage/One-site/LRO ManagementCollecting rent from current and past due residents by constant phone calls/emails/visits to their apartment and creating a plan of action to get them back on trackCompleting move outs and overseeing move ins Filing DisposWalking unitsApproving applicationsPosting rentsSending lease violationsMeeting budget goalsAuditingTraining leasing staffWorking directly with rental assistanceAttending eviction courtConstant audits of Georgia Power/Court updates for all high balances Marketing Being active with all resident retention and relations Show less

Leasing Professional

• May 2021 - Sep 2021

Leasing Professional 676 Units

• Nov 2018 - May 2021

Leasing Professional MG Properties Group - 2018-11 - Present Lakeview at Superstition Springs, 676 Units, 35 Acres, Paperless Community Greeting potential residents in a timely manner, showing the models and vacant homes Processing/Screening applications Weekly property/patio inspections Collecting rents Helping solve resident complaints Working on renewals Renewal checklists (making sure everything is uploaded that we need) Move In checklists (making sure everything has been uploaded in order) Renters Insurance (ensuring residents have renters insurance with accurate coverage) Ensuring that our assigned daily tasks are done before the office opens (open models, bring out the golf cart, cleaning, responding to inquiries in the CRM Queue, checking voicemails, postings Craigslist ads with ROOOF) Preparing and making leases ready for new move ins (sending welcome home letters) Inspecting rented homes day before and day of move in before they get keys Attempting to collect delinquent rents Monthly educational/safety training with GROW Learning. During COVID-19 I have learned to adjust to new ways of helping prospects find their new home: Offering virtual tours through our website and YouTube Videos or using IPads to do Facetime and self- guided tours. Making sure masks are worn when coming to the door (our office is closed to the public so we help them outside) and sanitizing models and the office 2 times a day and practicing social distancing. Providing excellent customer service and resident retention through our DRIVE: Determination Respect Integrity Value Experience Show less

Assistant Community Manager

• Nov 2011 - Jul 2016

Assistant Community Manager Shelton-Cook Real Estate Services - 2011-11 - 2016-06 Leasing Professional (2 years) Assistant Manager (2.5 years) at Four Peaks Condos Received my NALP with the AMA Spirit Award for motivational leadership Received the Coin of Excellence Nominated for Leasing Agent of the year 2012 with AMA Nominated for Assistant Manager of the year 2014 with AMA Was on their marketing and leasing committees overseeing each property's marketing platforms online and on-site. Was on the BIG Hearts for Little Hands Committee with AMA. (reason for leaving: Was offered another job working for family) Focused on resident retention keeping Four Peaks 100% occupied • Managed 178 units out of 212 • 90 of them were 90 different owners • Posted Rents • Sent notices • Daily, Weekly and Monthly reports • Used platforms such as MRI, Yardi & On-Site • Worked directly with owners and vendors • Handled Move-Ins/Move Outs/Warnings/Eviction process • Communicated with maintenance staff • Walked units before & after maintenance and cleaning • Prepared Invoices • Took Work Orders • Went over market surveys to choose the best rents • Stayed within or under budget • Increased rents at renewal time by 5% • Made sure ALL forms of marketing were in play at all times • Daily, Weekly, Monthly community inspections Show less

Community Manager

• Jan 2008 - Apr 2010

Property Manager Dick James & Associates - 2008-01 - 2010-04 Professional property management company with 31 Properties. (reason for leaving: they lost accounts on properties) Assistant manager for a 217 unit apartment complex (duties below) ◦ Property manager for a 152 unit apartment complex * In charge of marketing for the property both online and on-site ◦ Move ins and Move outs ◦ Overlooked maintenance techs ◦ Worked with vendors ◦ Marketing, market surveys ◦ Daily, Weekly, Monthly Reports through Excel spreadsheet ◦ Collected and recorded rent and made deposits ◦ Took work orders ◦ Worked with HOA & investors ◦ Attended investor/manager meetings once a month ◦ Ran credit checks through On-Site.com ◦ Filed and sent out all invoices ◦ Monitored quality assurance of all turned units, parking lots, buildings, pool & rec areas, office and model apartments ◦ Showed vacant units and rented to prospective residents ◦ Completed special projects for Owner/Broker/CEO/Investors ◦ In charge of collecting all rent including delinquent ◦ Sending out all necessary forms including warnings, delinquency, evictions, 5 day notices, 10 day notices ◦ Every morning tasks: walking the property making sure all bootleggers are out for marketing and are in proper view, making sure parking lot is clean and free of trash, cleaning office and wiping down all windows, making sure that flowers are fresh and looking great, getting rid of all weeds. Making sure all balconies (near front office) are clean and tidy. Morning meeting with the maintenance techs to assure turns are being made in timely matter and go over goals for the day/week/month Show less

Marketing Operations Manager

• Feb 2000 - Nov 2007

Operations Manager C3 Customer Creations - 2000-02 to 2007-11 A $1MM per year telemarketing company for timeshare resorts (reason for leaving: company is closed) Managed 100 people ● Trained, managed and handled all marketing ● Responsible for all recruiting, hiring, firing, and employee evaluations of all operations employees ● Scheduled and made reservations for timeshare visits ● Sold vacation packages ● Confirmed appointments ● Rescheduled appointments ● Performed data-entry including: AS400, many Data-Bases, Your Pay, Tracking emails, Payroll ● File, fax, copy, email Show less