Experience

Project HOME

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• Outcomes Specialist - Data & Quality Assurance

  • May 2020 - Present

  Along with small team, this role supports agency data and documentation needs across departments. Management of clinical databases and reporting for internal needs (e.g. Annual Strategic Plan Report) and external stakeholders (e.g. grant and funder reviews). Responsible for training of all residential staff in accessing and using case management software (ETO), as well as supporting staff towards maintaining high quality of data integrity. Adept in ETO Administration, SAP Business Objects WebIntelligence coding and reporting functions, Excel, the city's Homeless Management Information System (HMIS) ClientTrack, and navigating other data management systems (Yardi, HUD, NextGen).

• Program Manager - Connelly House

  • Jan 2019 - May 2020

  Supervisor of residential supportive services at permanent supportive housing site for 55 people with histories of homelessness and persistent mental illness. In addition to case management role, maintained all administrative and supervisory tasks as needed including: budget and asset management; collaboration with internal and external service providers; hiring, scheduling, and clinical supervision of Residential Services Coordinator; ensuring adherence to all data, documentation, and audit needs; on-call support. Worked closely with Property Management team to ensure supportive housing stability for participants.

• Residential Services Coordinator - Connelly House

  • Jul 2017 - Jan 2019

  Case manager for 55 residents of permanent supportive housing for people with histories of homelessness and persistent mental illness. Resource coordination, crisis care, navigation of Philadelphia health and social services systems, group facilitations, one-on-one support. Ensured ongoing wellness, housing stability, and access to supportive services for all participants.



John F Kennedy Behavioral Health Center

• Philadelphia, Pennsylvania, United States

• Intensive Case Manager

  • Jun 2016 - Jun 2017

  CBH-compliant Blended Enhanced Case Manager, serving participants with persistent and recurring mental illness living in community-based settings in Philadelphia. CBH-compliant Blended Enhanced Case Manager, serving participants with persistent and recurring mental illness living in community-based settings in Philadelphia.



La Frontera Arizona - Empact SPC

• Phoenix, Arizona, United States

• Mental Health Crisis Case Manager - Children and Youth

  • Jan 2016 - May 2016

  Member of a pilot mobile Children's Urgent Response team. Providing in-person crisis support to children and their families during behavioral and psychiatric emergencies. Crafting therapeutic relationships and providing ongoing support. Member of a pilot mobile Children's Urgent Response team. Providing in-person crisis support to children and their families during behavioral and psychiatric emergencies. Crafting therapeutic relationships and providing ongoing support.



Sonoran Prevention Works

• Phoenix, Arizona Area

• Family Services Coordinator

  • Mar 2015 - May 2016

  Facilitating harm reductionist service alignment for families in the Valley, on a case-by-case and volunteer basis. Crafting and initiating harm reduction trainings for childcare and family service organizations and providers. Implementing oversight and supervising volunteer providers. Facilitating harm reductionist service alignment for families in the Valley, on a case-by-case and volunteer basis. Crafting and initiating harm reduction trainings for childcare and family service organizations and providers. Implementing oversight and supervising volunteer providers.



Shot in the Dark Phoenix-Area Harm Reduction

• Phoenix, Arizona Area

• Outreach Specialist; Volunteer Coordinator

  • Jan 2015 - May 2016

  Harm reduction organization serving injection drug users in the Phoenix metro area. Weekly shifts facilitating one-on-one meetings with participants for supplies, referrals, and other services. Additional duties include ongoing organizing to meet expanding needs, volunteer recruitment and training, creation of East Valley services team. Harm reduction organization serving injection drug users in the Phoenix metro area. Weekly shifts facilitating one-on-one meetings with participants for supplies, referrals, and other services. Additional duties include ongoing organizing to meet expanding needs, volunteer recruitment and training, creation of East Valley services team.



Arizona State University: School of Social Transformation

• Tempe, Arizona; online

• Graduate Teaching Assistant

  • Mar 2014 - Dec 2015

  Teaching assistant for multiple justice studies professors in ASU’s School of Social Transformation. Along with primary instructors, providing student support and assessment for upper-level undergraduate courses. Teaching assistant for multiple justice studies professors in ASU’s School of Social Transformation. Along with primary instructors, providing student support and assessment for upper-level undergraduate courses.



Metropolitan Arts Institute

• Language Arts Teacher

  • Jun 2014 - Jun 2015

  Full-time language arts teacher for 7th and 8th grade at charter arts middle school. Daily duties include: curriculum planning and lesson development, classroom management, and administrative and parent communication. Encouraged and facilitated cooperative learning, co-teaching, and interactive media in the classroom.

• Substitute Teacher

  • May 2013 - Jun 2015

  Substitute teacher at charter arts 7-12 schools. Standard duties and responsibilities overseeing classrooms of twelve to twenty students. Fluent with relevant scholastic tools and classroom software.



Neurologic Music Therapy Services of Arizona

• Phoenix, Arizona

• Special Education Instructional Assistant; Administrative Assistant

  • Sep 2012 - Jun 2013

  Para-professional and administrative assistant at a private middle- and high-school for students with autism. Various specialized responsibilities surrounding day-to-day support of students’ sensory, emotional, academic, and safety needs. Proficient in IEP and ESY data-tracking. Administrative duties include: timesheet creation and maintenance, editing and publishing of technical documents and quarterly newsletter, database creation and maintenance, general filing and office work, and quarterly academic reporting.