Experience

INVICTA HEALTH SOLUTIONS

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Regional Director Of Operations

  • Apr 2022 - Present

  As a specialist in Medicaid, Disability, Healthcare Revenue Cycle, and Patient Experience, I serve as a mentor and an Operational coordinator for Invicta’s client-focused Enrollment teams. I assist with operational implementations and technology enhancements, and serve as a subject matter expert in several states. As a specialist in Medicaid, Disability, Healthcare Revenue Cycle, and Patient Experience, I serve as a mentor and an Operational coordinator for Invicta’s client-focused Enrollment teams. I assist with operational implementations and technology enhancements, and serve as a subject matter expert in several states.



Parallon

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager of Operations

  • Sep 2015 - Apr 2022

  •Supervise, guide, mentor and train 20 full time Patient Benefit Advisors in multiple hospital facilities around Virginia. •Oversee, evaluate, implement and maintain daily operations for uninsured patients within hospitals. •Review and interpret statistical reports in order to identify areas of concern/celebration and facilitate appropriate change. •Create and maintain relationships with state and local government offices to streamline application processes. •Monitor Key Performance Indicators within facilities identifying areas for growth and improvement to meet monthly goals.



Camp Hanover

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Day Camp Director

  • Nov 2012 - Dec 2015

  •Coordinate details for Day Camp with church hosts from November-August •Recruit, supervise, train and support 12-15 full-time counselors and 3 On Site Directors •Adjust summer camp curriculum to fit Day Camp needs, purchase needed supplies •Maintain Day Camp budget •Evaluate, modify and implement necessary changes to the Day Camp program for the future •Communicate with staff, church coordinators, families and Executive Director •Coordinate details for Day Camp with church hosts from November-August •Recruit, supervise, train and support 12-15 full-time counselors and 3 On Site Directors •Adjust summer camp curriculum to fit Day Camp needs, purchase needed supplies •Maintain Day Camp budget •Evaluate, modify and implement necessary changes to the Day Camp program for the future •Communicate with staff, church coordinators, families and Executive Director



Chesterfield County

• Chesterfield County Mental Health

• Senior Eligibility Worker

  • Nov 2008 - Sep 2015

  •Evaluate eligibility for SNAP and Medicaid and manage a case load of 1,500 clients in the Psychiatric Rehabilitative Services Unit at Department of Mental Health (PRS). •Interview customers, retrieve and document pertinent case information to continue or discontinue benefits. •Make referrals to appropriate agencies/organizations for customer’s needs. •Assess Medicaid eligibility during PRS intake appointments for new clients. •Evaluate eligibility for SNAP and Medicaid and manage a case load of 1,500 clients in the Psychiatric Rehabilitative Services Unit at Department of Mental Health (PRS). •Interview customers, retrieve and document pertinent case information to continue or discontinue benefits. •Make referrals to appropriate agencies/organizations for customer’s needs. •Assess Medicaid eligibility during PRS intake appointments for new clients.



Presbytery of the James

• Youth Council Coordinator

  • Jul 2007 - Aug 2011