Training & Education Specialist

• Jul 2022 - Present

Account Manager

• Oct 2021 - Jun 2022

Customer Success Manager - Venues Team

• Oct 2015 - Oct 2021

Works closely with assigned customers to ensure highest levels of customer satisfaction. Delivers four essential tasks in the service delivery model- Account Management, Consulting, Support and Project Management.Lead new customers through onboarding and adoption of software solution.Develop, prepare, and nurture customers for advocacy.Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.Partner with clients to establish critical goals, key performance indicators and success measures while leading clients in achieving their goals.Partner with sales, support and product teams on creation and execution of strategic success account plans (roadmaps, etc.).Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.Work to identify and/or develop up-sell opportunities and drives renewals.Advocate customer needs/issues through established channels.Serve as escalation point for dissatisfied customers, working in-depth to understand and overcome roadblocks to adoption and advocacy.

Client Services Coordinator, Eastern Region

• Aug 2011 - Sep 2015

Played a key role in organizing daily services operations for the Americas region of a global software company.Supported consulting staff and clients by coordinating scheduling requests, preparing materials and managing project logistics, including travel and document/materials delivery.Provided ongoing interaction with clients to assess and prioritize client needs as well as gathering feedback post-project completion.Prepared and provided estimates for technical projects.Multitude of other tasks related to project management and client satisfaction.

200 Hour Certified Yoga Teacher

• Feb 2017 - May 2017

Certified 200 hour Yoga Teacher focusing on trauma-informed practice and instruction. Certified 200 hour Yoga Teacher focusing on trauma-informed practice and instruction.

Fundraising Coordinator

• Aug 2009 - Aug 2011

Organized, planned and managed a variety of fundraising events and long-term programs throughout the Missouri and Illinois bi-state area.Recruited, secured and maintained sponsorships for nationally recognized fundraising programs via both interest communications and cold-calling.Coached and managed 3rd party fundraising volunteers.Created, managed and maintained event budgets, including contract negotiations.Interviewed, hired, trained, managed and dismissed temporary employment agents, in conjunction with area staffing agencies.Created and distributed publicity announcements related to events and programs.Published program and event specific newsletters, email correspondence and articles for the organization's general newsletter.

Design, Production Assistant

• Aug 2008 - Aug 2009

Assisted in research, planning, and meeting with clients to discuss event concepts and design ideas.Developed design proposals, bids, and contracts for events.Produced and dismantled events.Performed clerical duties including typing, filing, ordering, correspondence, etc. Assisted in research, planning, and meeting with clients to discuss event concepts and design ideas.Developed design proposals, bids, and contracts for events.Produced and dismantled events.Performed clerical duties including typing, filing, ordering, correspondence, etc.

Market Research Intern

• Jun 2007 - Jul 2007

•Conducted student surveys for potential changes in concession menus and layouts for new JQH Arena, took photographs, and compiled presentation of students interviewed•Suggested ideas, names, and logos for dining in JQH Arena •Reviewed and researched layout plans and menus for concessions at venue •Conducted student surveys for potential changes in concession menus and layouts for new JQH Arena, took photographs, and compiled presentation of students interviewed•Suggested ideas, names, and logos for dining in JQH Arena •Reviewed and researched layout plans and menus for concessions at venue

Resource Development and Event Coordination Intern

• May 2007 - Jul 2007

 Researched logistics and drafted proposal for the start of a girls’ youth volleyball league. Assisted in the coordinating and implementation of the Annual Charity Golf Tournament, which raised $30,000 at a local level. Wrote small press releases reporting the clubs activities. Solicited donations and entries for the golf tournament and other events.  Researched logistics and drafted proposal for the start of a girls’ youth volleyball league. Assisted in the coordinating and implementation of the Annual Charity Golf Tournament, which raised $30,000 at a local level. Wrote small press releases reporting the clubs activities. Solicited donations and entries for the golf tournament and other events.

Operations & Marketing, Special Events Intern

• Feb 2007 - Apr 2007

Day-to-day operations included opening, closing and managing the venue.Prepare items and setup for Hall of Fame Garage SaleAttend and provide support for events hosted by the organization. Day-to-day operations included opening, closing and managing the venue.Prepare items and setup for Hall of Fame Garage SaleAttend and provide support for events hosted by the organization.