Experience

MINNCOR Industries

• United States
• Government Administration
• 1 - 100 Employee

• Buyer 2

  • Apr 2020 - Present

  Purchasing large volumes of a variety of supplies, equipment, raw material and services for the Department of Corrections. Purchases are made within the Department of Administration purchasing policies and guidelines, Minnesota Department of Corrections policy, and the purchasing, safety and security procedures of the DOC. Independently responsible for finding sources of supply and determining suitability of goods and equipment for purchase in relation to price, quality, and conformity to specifications, standards and security limitations while maintaining good vendor relations.

• Customer Service Senior Principal

  • Jun 2017 - Apr 2020



Carousel Motor Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Client Care Center Manager

  • May 2005 - Jan 2017

  • Managed the daily operations of the 12 employees of the Client Care Center.• Provided customer service support to 11 dealerships, 10 automotive brands and multiple service managers and advisors to ensure a streamlined service process for our employees and customers.• Recruited, interviewed, hired, trained and terminated CCC employees.• Created and implemented policies and procedures within the CCC. • Reviewed and managed service and sales activities generated in Customer Relationship Management (CRM) tool. • Worked with sales managers and sales associates to ensure sales leads are handled in a prompt, courteous and effective manner based on best practices. • Provided CRM tool training for CCC staff.• Ensured call demand was met by maintaining staffing requirements and shift patterns. • Provided verbal and written information regarding changes in CCC policies and procedures to entire Carousel Motor Group staff. • Established & maintained relationships with all applicable dealership staff, vendors & manufacturers.



COUNTRY Financial®

• United States
• Insurance
• 700 & Above Employee

• Senior Auto Liability Adjustor

  • 1996 - 2005

  • Investigated and evaluated auto accidents to determine negligence based on state and case law.• Obtained recorded statements from drivers and witnesses.• Created and maintained clear, concise and accurate file documentation.• Controlled and mitigated expenses resulting from losses.• Negotiated and settled claims with other carriers and adverse parties. • Interpreted policy provisions and made coverage decisions.• Processed inter-company arbitration when necessary.• Served as a trainer and mentor to new employees learning the claim handling process and company procedures.