Erik van der Neut

Product Owner at Zeligate
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Brisbane Area, AU
Languages
  • English Native or bilingual proficiency
  • Dutch Native or bilingual proficiency

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5.0

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Taber Silver

I highly recommend Erik for his exceptional skills in transforming rough ideas into high fidelity UI/UX designs. As a client, Erik's work was instrumental in helping our young company gain initial traction. He is a standup guy with amazing creativity and patience, and is always receptive to feedback. Erik's wealth of experience in the field shines through in his work, and he brings fresh ideas and best practices to every project. He actively listens to clients, ensuring the end result aligns with their vision. I would not hesitate to work with Erik again and wholeheartedly recommend him to anyone in need of a talented UI/UX designer. His combination of creativity, professionalism, and expertise makes him an invaluable asset.

Travis Millman

I had the pleasure of working very closely with Erik as a collaborator at EnglishCentral, a then-venture backed startup that was doing pioneering work at the intersection of language learning, authentic media corpus analysis, and speech recognition. Erik served as Head of U/X design, a challenging role given the many modalities and technologies in play, and I as VP of Product. Erik managed to ensure that the cutting edge learning and teaching experiences we were building were not only intuitive for users of varying linguistic backgrounds, but he made them beautiful to experience and imbued them with a magical quality as well. As a designer, Erik is gifted with a high degree of empathy as well as solid tech fundamentals. Based on my personal experience with him (which included many late nights and numerous product/version releases), Erik would be a powerful asset to any organization looking to design and build innovative user experiences. Two thumbs up!

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Experience

    • Australia
    • Software Development
    • 1 - 100 Employee
    • Product Owner
      • Jul 2023 - Present
    • Egypt
    • Human Resources
    • 1 - 100 Employee
    • Freelance Video Editor
      • Sep 2019 - Present
    • United States
    • Software Development
    • 700 & Above Employee
    • Principal UX Designer
      • Jan 2018 - May 2023

      Lead design of IVR and chatbot systems for government and commercial clients • Optimized VUI design system used by 8 Australian government IVRs for managing benefits (Nuance Australia's largest customer) • Performed NLU tuning resulting in ~25% success rate improvements • Created data design for Tax Office chatbot knowledge base • Created design templates, tools, and process enhancements used across org Lead design of IVR and chatbot systems for government and commercial clients • Optimized VUI design system used by 8 Australian government IVRs for managing benefits (Nuance Australia's largest customer) • Performed NLU tuning resulting in ~25% success rate improvements • Created data design for Tax Office chatbot knowledge base • Created design templates, tools, and process enhancements used across org

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Co-Founder, Head of UX Design
      • Aug 2008 - Jan 2018

      Designed and developed mobile and web-based language learning application • Designed and built initial working desktop prototype, used to secure $13M in VC funding • Designed and built production apps for web and mobile (iOS), used by 2 million customers WW, and 400 universities • Conducted extensive testing and iteration • Managed localization in 9 languages • Directed design and dev with remote teams in Boston, Manila, Tokyo Designed and developed mobile and web-based language learning application • Designed and built initial working desktop prototype, used to secure $13M in VC funding • Designed and built production apps for web and mobile (iOS), used by 2 million customers WW, and 400 universities • Conducted extensive testing and iteration • Managed localization in 9 languages • Directed design and dev with remote teams in Boston, Manila, Tokyo

    • Online Audio and Video Media
    • 1 - 100 Employee
    • Creative Director
      • May 2007 - Aug 2008

      Designed and developed front-end for online video ad rendering engine • Took innovative concept from ambiguous requirements to working production system • Became proficient in ActionScript 2 and 3 and GUI design • Built out design team and helped bring developers onboard Designed and developed front-end for online video ad rendering engine • Took innovative concept from ambiguous requirements to working production system • Became proficient in ActionScript 2 and 3 and GUI design • Built out design team and helped bring developers onboard

    • Sr VUI Designer
      • Jun 1998 - May 2007

      Led VUI design on company's flagship IVR and automotive projects • IVR clients included Bank of America, Qantas Airways, Thrifty Car Rental, Avis, XM Radio, FedEx, Singapore Telecom • Created VUI CX documentation templates, which were subsequently adopted across the industry • Conducted internal and external VUI design training • Trained clients to maintain VUI independently • Managed teams of designers on larger projects • Designed VUI for phone number and address input for Volkswagen in-car systems • Led GUI design for dictation application on Blackberry, Palm Treo and Nokia devices • Designed and developed Credit Card Number DialogModule in core ASR product • Earned extensive experience in all phases of project lifecycle: sales support, definition of business requirements, use case development, sample call and detailed design, usability research, development support, voice talent selection and coaching, audio processing, usage analysis from production logs, UX tuning Show less

    • United States
    • Medical Practices
    • Intern
      • Aug 1996 - Mar 1997

      • Conducted research for my Master's thesis, "Prompting for Speech Input in IVR Systems" • Received training in VUI design, development and user research • Developed phonetic editor • Conducted research for my Master's thesis, "Prompting for Speech Input in IVR Systems" • Received training in VUI design, development and user research • Developed phonetic editor

Education

  • University of Groningen
    Masters, Cognitive Science & Engineering
    1993 - 1997
  • University of Groningen
    BA, Psychology
    1991 - 1993

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