Experience

HouseRater, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Product Manager

  • Nov 2018 - Present

  • Designed and implemented the product vision and roadmap in a cross-functional team consisting of software development, design, and marketing to regularly deliver features to delight existing users and drive growth. • Developed a deep understanding of the product market and users through regular client meetings, involvement in customer support, and market research to detail and prioritize new features for maximum value. • Tracked and analyzed KPIs to consistently improve both the development process and a product-led customer acquisition strategy. • Communicated daily with the development team to ensure understanding of feature requirements, customer use cases, and timely delivery of product. • Tested product before each release to ensure definition of done was satisfied. Show less



Residential Science Resources, LLC

• United States
• Environmental Services
• 1 - 100 Employee

• Project Analyst

  • Jul 2016 - Nov 2018

  • Utilized CRM, GIS, and transaction tracking software to review financial utility contacts and determine financial liability. • Oversaw quality assurance of audits. • Trained over 20 new emplyees in audit process and required software tools. • Utilized CRM, GIS, and transaction tracking software to review financial utility contacts and determine financial liability. • Oversaw quality assurance of audits. • Trained over 20 new emplyees in audit process and required software tools.



The Greene House

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Apr 2016 - Jul 2016

  Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and management Effectively managed multiple tasks to efficiently service a high volume of guests Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and management Effectively managed multiple tasks to efficiently service a high volume of guests



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Student Aide

  • Feb 2016 - May 2016

  Worked to develop an online Principles of Macroeconomics course Utilized object-oriented programming, the Python programming language, and knowledge of U.S. economic data releases to create charts and tables which provided a stylized account of the household sector of the U.S. macroeconomy Worked to develop an online Principles of Macroeconomics course Utilized object-oriented programming, the Python programming language, and knowledge of U.S. economic data releases to create charts and tables which provided a stylized account of the household sector of the U.S. macroeconomy



Gordon Biersch Brewery Restaurant

• United States
• Restaurants
• 200 - 300 Employee

• Server

  • May 2010 - Jul 2011

  Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and management Effectively managed multiple tasks to efficiently service a high volume of guests Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and management Effectively managed multiple tasks to efficiently service a high volume of guests



John C. Lincoln Health Network

• Hospitals and Health Care
• 400 - 500 Employee

• Emergency Room Technician

  • Jun 2006 - May 2008

  Optimized patient outcomes and satisfaction, in addition to hospital efficiency, by effectively communicating and coordinating with patients and healthcare teams. Quickly and competently performed medical procedures such as drawing blood, dressing wounds, and performing EKGs, while adhering to state and federal regulations Clearly and properly documented medical procedures in patient charts Successfully trained new-hires in hospital policy and medical care/treatment skills, including, but not limited to, phlebotomy, electrocardiograph operation, wound care, splinting, and proper documentation Show less



T.G.I. Fridays

• United Kingdom
• Hospitality

• Server

  • Dec 2005 - Dec 2006

  Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and management Effectively managed multiple tasks to efficiently service a high volume of guests Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and management Effectively managed multiple tasks to efficiently service a high volume of guests



Litchfield Park Recreation Center

• United States
• Wellness and Fitness Services

• Lifeguard/Water Safety Instructor

  • May 2004 - Dec 2005

  Designed, implemented, evaluated, revised, and taught swimming and water safety lessons to children, ages 3 to 18 Ensured safety of pool patrons by enforcing pool policies and quickly responding to any incidents Maintained facility equipment and grounds by performing tasks such as routine maintenance, pool chemistry tests, and regular cleaning Documented adherence to local, state, and federal regulations Designed, implemented, evaluated, revised, and taught swimming and water safety lessons to children, ages 3 to 18 Ensured safety of pool patrons by enforcing pool policies and quickly responding to any incidents Maintained facility equipment and grounds by performing tasks such as routine maintenance, pool chemistry tests, and regular cleaning Documented adherence to local, state, and federal regulations



The Wigwam

• United States
• Hospitality
• 1 - 100 Employee

• Busser

  • Jan 2004 - Aug 2004

  Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and management Effectively managed multiple tasks to efficiently service a high volume of guests Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and management Effectively managed multiple tasks to efficiently service a high volume of guests