Experience

WARDEN SCHOOL DISTRICT

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Systems & Communications Administrator

  • Aug 2018 - Present

  Facilitated communication amongst stakeholders while maintaining district communication marketing is on brand, equitable, easily understood, and compliant with state and federal regulations. • Developed and executed strategic communication plans to support all initiatives district-wide, including communication for capital projects, levies, and bond issues. • Managed, developed, and executed internal and external capital project communication strategies, plans, and programs, improving effectiveness through changes in communications activities and techniques. • Created communication plans to address critical public relations issues, such as levy and bond proposals, building conditions, budgets, and audits. • Produced content for various communication platforms in compliance with regulatory standards, including news releases, articles, stories, and copy for flyers, pamphlets, and brochures, and wrote and edited copy for electronic media, such as websites, social media, and online newsletters. • Conducted surveys and tests to determine stakeholder reactions to proposed programs and assessed and measured the effects of these efforts. • Utilized Chat GPT to engineer prompts to maximize efficacy, equitability, and engagement of communication with targeted stakeholders. • Collaborated with various district teams, committees, taskforces, and departments to meet Communications and Public Engagement strategic communication goals. • Provided Tier 2 support for over 1300 staff and student PCs through SCCM and RDP, over the phone, and onsite. • Tracked service tickets via OS Ticket CRM, reducing ticket service time 61.7% and response time 81.9%. In just the first year, over 1,000 service tickets resolved with only 0.3% re-opened. • Utilized SCCM and Meraki to remotely service devices and software. Show less



InterConnection.org

• China
• International Affairs
• 1 - 100 Employee

• Retail Manager

  • Sep 2017 - Aug 2018

  • Managed staffing, including recruitment, training, supervision, scheduling, and performance evaluations, to create a cohesive and efficient team. • Ensured customer satisfaction and resolved complaints in a timely and professional manner. • Analyzed sales data and developed strategies to improve performance, resulting in increased revenue and profitability, exceeding prior all prior years' sales by 25%-450% and managed financial transactions, including deposits and reporting, accurately and efficiently. • Managed inventory, ordered supplies, implemented new repair services, re-zoned store, and developed monthly sales goals based on KPls to ensure a well-stocked store, efficient operations, and increased sales performance. • Authored new S.O.P. and procedures for R2 and ISO standards compliance, improved departmental procedures, and ensured compliance with company policies and procedures, as well as local, state, and federal laws and regulations to maintain a safe and legal workplace for employees and customers alike. Show less



Pro Se Resources

• Business Owner

  • Jan 2017 - Feb 2018

  Publisher and online retailer of pattern form packets for use in Washington State Superior Courts. Conducted legal research for the basis of the forms, followed clerk's office procedures for formatting, provided instructions for navigating Clerk's offices procedures, and collaborated with attorneys to ensure correctness and to ensure forms were not dispensing legal advise. Publisher and online retailer of pattern form packets for use in Washington State Superior Courts. Conducted legal research for the basis of the forms, followed clerk's office procedures for formatting, provided instructions for navigating Clerk's offices procedures, and collaborated with attorneys to ensure correctness and to ensure forms were not dispensing legal advise.



Seattle Tech Experts, L.L.C.

• Lead Field Service Technician

  • Feb 2016 - Sep 2017

  • Worked directly with customers and business clients to provide desirable technology solutions. • Assessed, consulted, scheduled, performed consumer and enterprise services both onsite and remotely. • Assessed work flow and utilization of technology to find opportunities for improved end user experiences. • Re-organized and redeployed clients’ technological infrastructure to facilitate optimal workflow • Onsite and remote administration and troubleshooting of Windows based servers and workstations; personal devices, printers and networked devices. Show less



Level52 Studios, L.L.C.

• Technical Advisor

  • Aug 2015 - Sep 2017

  • Provided expert technical advice and guidance regarding 3D printing and design processes, materials, and technologies. • Collaborated closely to understand project requirements and provide tailored solutions to meet clients' needs. • Contributed during the entire production process, from concept development to final product delivery, ensuring high-quality standards and adherence to project timelines. • Troubleshooted and resolved technical issues that arose during the 3D printing and design process. • Stayed updated with the latest advancements in 3D printing technology and industry trends to provide innovative recommendations. • Collaborated with cross-functional teams, including designers, engineers, and production staff, to ensure smooth project execution and successful outcomes. • Maintained accurate documentation of projects, including design specifications, material selections, and production parameters. • Ensured compliance with all relevant safety standards and protocols throughout the production process. • Fostered strong relationships, including regular communication and providing ongoing support and assistance. • Stayed abreast of project requirements and market demands to identify opportunities for new product development and business growth. • Contributed to the continuous improvement of processes and workflows to enhance efficiency and effectiveness in the studio's operations. Show less



ActionLink

• United States
• Advertising Services
• 500 - 600 Employee

• PC Technology Demonstration Specialist

  • Apr 2013 - Apr 2016

  Enthusiastically demonstrated and explained new emerging technologies to consumers in a fun and interactive way. Demonstrated a passion for technology and enjoyed speaking with customers with an outgoing personality. Built strong relationships and rapport with Big-Box consumer electronics retailer customers and personnel. Engaged with customers and personnel in an inviting and personable manner. Easily demonstrated new emerging PC technologies via a stationary demonstration endcap. Explained new technologies and answering questions in simple, easily to understood language. Maintained regular communication with remote District Manager via phone and email. Completed same-day online reports to document visits, including submitting digital photos. Show less



Thurston County

• Government Administration
• 200 - 300 Employee

• Judicial Support Specialist

  • Oct 2013 - Oct 2015

  Initiated new criminal and civil cases, while providing superior customer service to Thurston County residents and maintaining positive inter-agency relations, working cooperatively to address and resolve procedural issues. Issued bench warrants, summons, subpoenas based off statutory requirements and local court rules. Answered public inquiries regarding the Clerk’s office policies and procedures. Clerked Drug Court, Mental Illness, and Ex Parte calendars. • Reconfigured front-counter office space adhering to Lean principles, improving efficiency and customer service. • Revised procedure manuals and authored new procedures, forms, and reference documentation for implementation in the Clerk’s office to reflect current statutes and court rules. • Provided support for I.T. and Collections Departments. Show less



Tumya Plumbing LLC.

• United States
• Individual and Family Services

• Plumbing Apprentice

  • Jun 2013 - Nov 2013

  Installed, repaired, and tested residential water systems normally performed by Journeyman plumbers, coordinated and scheduled with the superintendent in a new 132 unit apartment complex. • Responsible for installation, repair, and testing of residential water systems. • Procured and controlled materials. Installed, repaired, and tested residential water systems normally performed by Journeyman plumbers, coordinated and scheduled with the superintendent in a new 132 unit apartment complex. • Responsible for installation, repair, and testing of residential water systems. • Procured and controlled materials.



Spokane Falls Community College

• United States
• Higher Education
• 300 - 400 Employee

• Teacher’s Assistant

  • Sep 2012 - Mar 2013

  • Graded psych&100 and psych&200 papers per instructor's direction for organization, presentation, and development of empirical data, as well as adherence to APA formatting and accuracy of citations. • Incorporated, organized and edited previously collected data into course curriculum. • Performed comparative report on actively assigned textbook to newly released version for potential implementation. • Graded psych&100 and psych&200 papers per instructor's direction for organization, presentation, and development of empirical data, as well as adherence to APA formatting and accuracy of citations. • Incorporated, organized and edited previously collected data into course curriculum. • Performed comparative report on actively assigned textbook to newly released version for potential implementation.



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad | Sales Associate

  • Jun 2011 - Dec 2011

  Utilized active listening skills and knowledge of relative software and hardware to ascertain customers’ needs, wants, and desires in order to find appropriate solutions and attachments to enhance the customers’ experiences. • Promoted sales by demonstrating merchandise and products to customers; providing information; answering questions; obtaining merchandise requested; completing payment transactions while building rapport. • Provided departmental coverage for PCHO, Gaming, Portables, and Geek Squad. • Performed display installation and fixture maintenance, updated weekly advertisement sets, and assured compliance with "Plan-o-gram". Show less



A.R.C. Handicraftsmanship

• Owner

  • Oct 2007 - Nov 2009

  Specialized in residential kitchen & bath design and remodeling, as well as handyman services. Scheduled with clients, actively listened to clients wants, needs, and desires to work cooperatively to meet clients home improvement needs. Ensured compliance with ICC, plumbing, NEC, and local codes. Business operations • Marketing • Accounting • Sales • Project estimates • Product procurement and control • Scheduling • Recruitment • Coordination with subcontractors. Specialized in residential kitchen & bath design and remodeling, as well as handyman services. Scheduled with clients, actively listened to clients wants, needs, and desires to work cooperatively to meet clients home improvement needs. Ensured compliance with ICC, plumbing, NEC, and local codes. Business operations • Marketing • Accounting • Sales • Project estimates • Product procurement and control • Scheduling • Recruitment • Coordination with subcontractors.



Gecko Plumbing & Mechanical Inc.

• Project Coordinator | Plumbing Apprentice

  • Jun 2006 - Jan 2009

  First year; installed, repaired, and tested residential water systems normally performed by Journeyman plumbers, coordinated and scheduled with the superintendent. Was re-hired after a leave of absence following first year of employment with Gecko. Second year; continued responsibilities from first year in a new 132 unit apartment complex as well as split time as a plumber in Gecko’s newly formed service department and in residential remodels. Scheduled, trained, and supervised other Apprentices as well as Journeymen. Ordered, procured, and controlled materials. Show less



Fresenius Medical Care North America

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Dialysis Technician II

  • Dec 2004 - Jan 2006

  Provided optimal care for patients afflicted with end stage renal disease (E.S.R.D.). Initiated patient treatments per policy by either annulations of arterial/venous fistula or graft, or subclavian catheter. Continued to monitor patients throughout their treatments for signs and symptoms detrimental to their well-beings. Performed morning water checks exceeding AAMI standards (i.e., testing municipal water for chlorine/chloramines with a Hach colorimeter, appropriate pressure, pH), mixing bicarbonate and testing pH using a phoenix meter, and performing a visual inspection the entire water system (i.e., reverse osmosis units, carbon filters, brine tanks, booster pump). • Worked with the Clinic Manager and Area Educator to revise the procedure for catheter care. • Was approached by the Area Educator to be a Preceptor for new hires. Show less



The Good Guys Inc.

• United States
• Investment Management

• Merchandise Control Associate | Residential Audio/Video system installer

  • Sep 2003 - Aug 2005

  • Assisted manager in ensuring scheduled work was completed in a timely manner, provided coverage for sales associates in various departments during peak hours, and installed complex audio/video systems in clients’ homes. • Responsible for filing manifests, product control, loss prevention, inventory audits and verification, product recalls and relabeling, and processing work orders for client repairs and replacements. • Assisted manager in ensuring scheduled work was completed in a timely manner, provided coverage for sales associates in various departments during peak hours, and installed complex audio/video systems in clients’ homes. • Responsible for filing manifests, product control, loss prevention, inventory audits and verification, product recalls and relabeling, and processing work orders for client repairs and replacements.



Streamline Building & Remodeling

• United States

• Project Coordinator | Craftsman

  • May 2002 - Aug 2005

  Assisted in all phases and facets of remodeling residential and commercial properties. Purchased inventory, placed and expedited orders, and verified receipts and manifests. Scheduled and completed client repairs and service work orders ahead of schedule with the highest degrees of profitability and client satisfaction. • Accomplished work requirements by orienting, training, assigning, scheduling, and coaching employees. • Met work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements. • Met cost standards by monitoring expenses; implementing cost-saving actions. • Enhanced business reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less



Game Bros Inc.

• Assistant Manager

  • May 2002 - Aug 2005

  Resumed duties from previous employment term. Provided coverage for the manager and the owner. Performed opening/closing procedures (i.e., balancing tills, setting/deactivating the security system). Promoted sales by demonstrating merchandise and products to customers; providing information; answering questions; obtaining merchandise requested; completing payment transactions while building rapports. • Trained store staff by delivering training sessions; reviewed staff job results and learning needs with store manager; developing and implementing new product training. • Evaluated competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise. • Purchased inventory by researching emerging products; anticipating buyer interest; placing and expediting orders; verifying receipt and manifests. • Attracted customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. • Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand based off KPIs. • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; evaluating state-of-the-art practices. • Contributed to team effort by accomplishing ancillary business requirements as needed. Show less



Cal Coast Construction Specialists Inc.

• United States
• Construction
• 1 - 100 Employee

• Framing Foreman

  • Dec 1998 - Apr 2002

  Interpreted blue prints while managing jobsite operations to implement construction of residences in multiple track home developments consisting of 200+ lots. • Accomplished construction human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures. • Managed sub-contractors by locating, evaluating, and selecting sub-contractors; monitoring and controlling performance. • Met operational standards by contributing construction information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying construction management system improvements. • Met construction budget by monitoring project expenditures; identifying variances; implementing corrective actions; providing non-project annual operating and capital budget information. • Accomplished construction project results by defining project purpose and scope; calculating resources required; establishing standards and protocols; allocating resources; scheduling and coordinating staff and sub-contractors; evaluating milestone assumptions and conclusions; resolving design problems; evaluating and implementing change orders. • Approved construction projects by conducting inspections at critical phases. • Maintained safe, secure, and healthy work environment by following and enforcing standards and procedures; complying OSHA regulations and Local code compliance on site. • Prevented fines and interruptions by complying with, and enforcing codes. • Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less