Signature Programs Coordinator

• Aug 2021 - Present

Member Services Coordinator

• Sep 2020 - Aug 2021

Leaders of Tomorrow Program Advisor - Events & Socials Committee Member

• Aug 2019 - Sep 2020

• Led the Events & Socials committee members through their year in the program, serving as a liaison between the Greater Vancouver Board of Trade and the students, and providing effective communication channels to promote engagement and involvement• Provided support to students, facilitating the planning of events and activities by removing obstacles, promoting engagement and encouraging creativity to enhance the students’ experience in the program • Held in-person and online meetings with a team of multicultural volunteers to facilitate communication and promote engagement in the planning and delivery of social events • Collaborated with the Communications and the Campus Connections committees to deliver strategic online marketing videos to promote the LOT program in the digital realm

Leaders of Tomorrow Program Mentee - Events & Socials Committee Member

• Aug 2018 - Sep 2019

• Organized social events and networking opportunities for LOT students to share experiences and make professional connections in a more casual setting• Assisted in event logistics (set up, registration and tear down), including posting appropriate signage, setting up banners, checking in registered attendees and providing relevant information and materials, and returning the space to its original state • Winner of the Leadership in Excellence and the Committee Member of the Year awards for demonstrated initiative, leadership and ability to inspire collaborative and creative work

Business Project Manager

• Sep 2019 - May 2020

• Monitored the progress of the projects to anticipate problems and provide informed decisions and recommendations regarding project scope and related changes required to achieve expected results • Developed and executed communication plans to establish optimal alignment with the operational team while keeping key stakeholders informed about expected outcomes• Reported complex analytical results to stakeholders while also providing clear and concise information based on report findings• Empowered team members to make meaningful contributions by active listening to their ideas and concerns and providing support and guidance, including in an online environment• Designed and developed training materials such as slide deck presentations, videos and spreadsheets for orienting clients on the best practices of using Google G-Suite• Onboarded new staff and conducted orientation sessions to welcome and inform them of the company’s policies and procedures, mission, values and best practices

President

• May 2019 - Dec 2019

• Prepared agendas, held and took minutes of both in-person and online meetings with a team of multicultural volunteers to coordinate the planning and delivery of events• Worked collaboratively with students, instructors, the college’s staff and other partners to deliver skill-building events and workshops, including managing logistics, speaker arrangements and social media updates for promotional material • Recruited and encouraged student volunteers to collaborate in the college’s Educational Department’s Orientations Days, Clubs Days and other activities of the club • Planned and closely managed a fundraising fair which collected more than 300 dollars in a single day with a team of multicultural volunteers

Partnership Director

• Jan 2019 - Dec 2019

• Planned the TEDx Langara College 2019 along with a multicultural team of volunteers in a professional manner and successfully delivered the event to the Langara community • Professionally approached potential sponsors and speakers to pitch the TEDx Langara College and successfully sourced professionals that contributed to the success of the event • Maintained partnerships by regularly liaising with internal and external stakeholders such as volunteers, sponsors and speakers, and effectively established communication to provide an efficient flow for the project• Coordinated the event logistics (set up, registration and tear down), including posting appropriate signage, setting up banners, checking in registered attendees and providing relevant information and materials, and returning the space to its original state • Emceed the event and professionally introduced speakers

English Language Teacher

• Jul 2018 - Sep 2019

• Prepared students for the IELTS exam by coaching them in the four language skills (reading, speaking, listening and writing), including assessing their outputs for punctuation, grammar and spelling as well as their coherence and cohesion • Carefully planned and taught customized online classes by assessing the students’ goals and concerns and created a supportive environment for a positive learning experience • Compiled information and exercises from different books and online sources to create personalized materials and resources that addressed each student’s specific difficulties and objectives, ensuring effective understanding of the learning outcomes • Thoroughly assessed students’ progress throughout the course to provide meticulous feedback and specific recommendations to fasten their learning process • Used efficient methods of evaluation to identify students’ hindrances and ensured proper corrective actions were taken to drive fluency in the language • Continuously taught and modeled skills by providing students with original lessons, homework, review exercises and accurate feedback generating higher enthusiasm, outstanding results and therefore, student retention

Administrative Assistant

• Jul 2018 - Sep 2019

• Liaised with students and teachers on a regular basis to facilitate workflow, solve problems and answer routine and complex questions through clear and timely communication • Explained the school’s policies and procedures and answered to prospective students’ inquiries in a concise and professional manner • Established outstanding relationships with students and staff through empathy, active listening and honest communication • Kept accurate and up-to-date records of students’ information and progress, as well as invoices and payment history by managing the school’s contact email and online platform• Managed the school’s student information system by inputting information, scheduling classes, as well as charging students, creating invoices and controlling payments• Reviewed teachers’ availability to manage incoming students and schedule lessons that best accommodated both the student’s and the teacher’s calendars

Administrative Assistant

• May 2014 - Oct 2017

• Received and prepared legal correspondence and documents to address judicial inquiries, ensuring proper defense against driver’s allegations within the stipulated time fame • Checked documents, database and records for completeness and conformity to regulations and performed appropriate clerical procedure with great precision and in a timely manner without immediate and constant supervision • Provided administrative support to the branch including ordering of supplies, documentation filing and problem solving, ensuring smooth and uninterrupted workflow in the entire branch • Prepared, recorded and submitted payroll timesheets as required by the Human Resources Department to provide the proper documentation of employees’ absences and tardiness and to coordinate vacation and other leave schedules • Used knowledge of legal records and procedures to maintain filing systems according to the regulation, both physically and digitally (including confidential materials and documents)• Prepped the room and invigilated driver knowledge tests, ensuring student identification was properly checked and the exams were carried out in accordance with regulations • Identified new opportunities and efficiencies in processes and workflows and implemented new procedures for continuous improvement and efficiency• Acted as a resource person for the branch by providing information on proper clerical procedures, best practices and regulations

Licensing Department Director

• Apr 2015 - Oct 2015

• Professionally interacted with staff, the public, and officials from public and private entities both orally and in writing, in a clear and approachable manner• Resolved heated conflicts by calming dissatisfied customers through active and empathetic listening and following through on problem resolution to improve customer satisfaction• Handled confidential and sensitive information and matters in person, over the phone and in writing, in a tactful and discreet manner• Effectively coped with multiple deadlines and tasks by exercising judgment and prioritizing primary issues while delegating minor secondary tasks• Prioritized and delegated duties while also provided motivation to create a positive work environment ensuring on-time completion of tasks with high employee satisfaction rates• Onboarded and trained new staff by explaining work procedures and sharing best practices • Resolved employee disputes by listening to both parties’ arguments, identifying the main issues and taking appropriate actions to encourage a respectful and friendly work environment

Private English Teacher

• May 2011 - Dec 2014

• Carefully planned and taught personalized lessons by taking into consideration each student’s main difficulties and concerns which accelerated English fluency• Continuously taught and modeled skills by providing students with original homework assignments, review exercises and accurate feedback generating higher enthusiasm for the lessons and therefore, long-lasting contracts• Introduced games and other engaging activities which encouraged participation and increased comprehension and new vocabulary acquisition

English Language Teacher

• Mar 2012 - Jan 2013

• Ministered stimulating classes for children and teenagers with different English levels ensuring every student understood the concepts and also felt engaged in the lesson• Interacted with diverse students on a regular basis, actively listening to them and reporting their main concerns to the Education Coordinator, promoting excellent communication to ensure high student satisfaction rates• Applied and marked tests making sure each student received accurate and detailed feedback towards their development and their areas for improvement to ensure quicker learning of the new language

Education Coordinator

• Jul 2010 - Mar 2011

• Chaired weekly teachers meetings to discuss challenges, ideas and solutions in order to boost teamwork and improve the quality of instruction and student satisfaction• Cultivated a respectful relationship with students and staff, building rapport based on an open-door policy and resolving delicate issues by relying on active listening and problem-solving skills• Arbitrated conflicts between teachers and students, resulting in a more positive and mutually respectful environment

English Language Teacher

• Mar 2010 - Mar 2011

• Detected students’ main difficulties and planned personalized lessons according to each class’ level of understanding to quicken their learning process• Actively participated in meetings and conferences to assure improvements in the syllabus, in the procedures and in the methods of evaluation