Experience

Professional Enrollment Concepts

• United States
• Insurance
• 1 - 100 Employee

• Electronic Data Interchange Analyst

  • May 2022 - Present



Troodon Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Analyst

  • Mar 2020 - Apr 2022

  - Performed Quality Assurance Analysis and Testing on Benefit Administration Software build, data, and proper implementation of secure EDI transmission of over three hundred (100-6,000 lives) Employee Benefit Enrollment implementations/projects- Ensured that cases were built to Customer and End-User standards, while maintaining compliance with insurance carriers and HIPAA laws & assessing risks/liability for internal stakeholders- Coordinated said enrollment projects for Data Configuration and Implementation team, defined scopes, and managed milestones for projects for both the Customer and internal Project Management and Account Management teams- Provided regular statistical reports and case updates to both the Customer and company leadership/internal stakeholders on quality metrics by communicating any liability concerns, consistency issues, or production deficiencies. Show less

• Data Configuration Analyst

  • May 2018 - Mar 2020

  - Configured, tested, and implemented assigned enrollment projects into Selerix Benefit Administration System for Customer and end-users- Troubleshooting and resolving incidents reported by end-users, and providing customer support & updates to the Customer/end-user- Enhanced Project Management and Technical skills by defining and presenting system solutions and timelines for business needs or technical issues- Only Data Configuration Analyst in Troodon Group/JTS Financial Services’ history with a 99% case build accuracy score, leading to creation of QA Analyst position and subsequent promotion Show less



Complete Computing, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Consultant

  • Oct 2016 - May 2018

  - Designed complete technical solution architecture tailored to specific Customer needs - Developed complex solutions to client business problems by detailed analysis, negotiation, and coordination with main decision makers amongst companies. - Aided in internal hardware and software architecture and implementation for customers in various industries, along with coordinating set up and installation with the Support Team, and negotiating prices with distributors on behalf of the customer - Maintained customer relationship and expectations throughout initial sales process, along with providing support and staying in contact with the customer long after initial purchase Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius Administrator

  • Aug 2015 - Oct 2016

  - Managed repair times and coordinated inventory, scheduling, and repair lengths.-Maintained contact with customer throughout repair process and set proper expectations, ensuring adequate time for repair and customer satisfaction. - Daily inventory and SAP management utilizing Excel Macros- Hardware and software repairs and customer support

• Technical Support Specialist

  • Aug 2014 - Aug 2015

  - Provided Technical Support and Service to Customers on various software and hardware issues - Developed customer service and expectations skills with repair times and delivering difficult news - Was promoted to Genius Administrator



WebJIVE

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager

  • Aug 2014 - Aug 2015

  - Maintained Customer relationships and expectations, along with providing updates to front end of user sites - Developed HTML and JScript skills - Maintained Customer relationships and expectations, along with providing updates to front end of user sites - Developed HTML and JScript skills