Deputy Manager

• Aug 2022 - Present

Assistant Manager - Bella Italia

• Oct 2019 - Present

Supervisor

• Jul 2017 - Oct 2019

Assistant Manager at Cafe Rouge

• Jun 2015 - Jul 2017

- Ensuring that all team members are fully trained to deliver excellent service standards - Engage my customers by taking pride in my role and ensuring I am a warm and welcoming host - Ensure that all customer complain are well recovered showing care and generosity - Inspire my team by demonstrating a passion for food and for life and believing in what I do and leading by example - Achieving and maintaining company standards -… Show more - Ensuring that all team members are fully trained to deliver excellent service standards - Engage my customers by taking pride in my role and ensuring I am a warm and welcoming host - Ensure that all customer complain are well recovered showing care and generosity - Inspire my team by demonstrating a passion for food and for life and believing in what I do and leading by example - Achieving and maintaining company standards - Reviewing, monitoring H&S, Food Safety procedures, Risk Assessments

Assistant General Manager

• Jul 2014 - May 2015

- Working with the General Manager to improve operations, sales and profitability - Maximising profits by controlling labour costs and expenses - Continuously reviewing and managing team performance - Providing and exceptional in restaurant experience for guests - Checking off and signing invoices and credit notes on a weekly basis - Managing staff training requirements - Delegate work and give tasks to individuals to do - Managing Stock take - Working with the General Manager to improve operations, sales and profitability - Maximising profits by controlling labour costs and expenses - Continuously reviewing and managing team performance - Providing and exceptional in restaurant experience for guests - Checking off and signing invoices and credit notes on a weekly basis - Managing staff training requirements - Delegate work and give tasks to individuals to do - Managing Stock take

Assistant Manager

• Jul 2013 - Jul 2014

- Delegating tasks - Monitoring the team’s performance - Assisting the team by performing the tasks with them - Helping with training and development - Completing paperwork - Handling complaints (from both staff and customers) - Helping to hire new staff - Reporting to senior management / personnel when required - Managing Stock Take - Delegating tasks - Monitoring the team’s performance - Assisting the team by performing the tasks with them - Helping with training and development - Completing paperwork - Handling complaints (from both staff and customers) - Helping to hire new staff - Reporting to senior management / personnel when required - Managing Stock Take

Assistant Manager

• Apr 2012 - Jul 2013

- Handle the payments with the customer and review financial result at the end of the day - Ensure the highest standards of food and beverage service - Refresh my knowledge about a ’la carte menu of the restaurant and offer specialties to the customer - Deal with and solve customer complaints - Cooperate with the kitchen staff to ensure efficient food service - Advise customers from wine selection - Coordinate client bookings & reservations - Handle the payments with the customer and review financial result at the end of the day - Ensure the highest standards of food and beverage service - Refresh my knowledge about a ’la carte menu of the restaurant and offer specialties to the customer - Deal with and solve customer complaints - Cooperate with the kitchen staff to ensure efficient food service - Advise customers from wine selection - Coordinate client bookings & reservations

Chef

• Nov 2011 - Apr 2012

Chef

• Mar 2009 - Jun 2010