Erika Patzer
Office Manager at 3H AC - Tampa- Claim this Profile
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Bio
Wes Carlson
I have worked with Erika as both a co-worker and as her supervisor. Erika has proven over the time that I have known her to be an outstanding worker with excellent customer service skills and sales skills. She is very consistant in her approach and has a calm demeaner. I recommend her highly!
Sara Smith
I worked with Erika for seven plus years in the Rochester, MN office. Her back ground in telecom is exceptional. Her interpersonal and communication skills have allowed her to develop productive working relationships with all of her customers.
Wes Carlson
I have worked with Erika as both a co-worker and as her supervisor. Erika has proven over the time that I have known her to be an outstanding worker with excellent customer service skills and sales skills. She is very consistant in her approach and has a calm demeaner. I recommend her highly!
Sara Smith
I worked with Erika for seven plus years in the Rochester, MN office. Her back ground in telecom is exceptional. Her interpersonal and communication skills have allowed her to develop productive working relationships with all of her customers.
Wes Carlson
I have worked with Erika as both a co-worker and as her supervisor. Erika has proven over the time that I have known her to be an outstanding worker with excellent customer service skills and sales skills. She is very consistant in her approach and has a calm demeaner. I recommend her highly!
Sara Smith
I worked with Erika for seven plus years in the Rochester, MN office. Her back ground in telecom is exceptional. Her interpersonal and communication skills have allowed her to develop productive working relationships with all of her customers.
Wes Carlson
I have worked with Erika as both a co-worker and as her supervisor. Erika has proven over the time that I have known her to be an outstanding worker with excellent customer service skills and sales skills. She is very consistant in her approach and has a calm demeaner. I recommend her highly!
Sara Smith
I worked with Erika for seven plus years in the Rochester, MN office. Her back ground in telecom is exceptional. Her interpersonal and communication skills have allowed her to develop productive working relationships with all of her customers.
Credentials
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Managed IP (hosted/managed VoIP) Certified Sales Rep
TDS MetrocomJun, 2011- Nov, 2024
Experience
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3H AC - Tampa
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United States
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Mechanical Or Industrial Engineering
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1 - 100 Employee
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Office Manager
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Aug 2020 - Present
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ConServ Building Services, LLC
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United States
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Construction
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1 - 100 Employee
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Service Coordinator
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Apr 2019 - Mar 2020
Dispatch technicians to customer locations, manage schedules of 12 technicians, order parts as needed, manage job profitability, resolve billing errors, manage purchase orders, communicate with customers and technicians throughout the day. Dispatch technicians to customer locations, manage schedules of 12 technicians, order parts as needed, manage job profitability, resolve billing errors, manage purchase orders, communicate with customers and technicians throughout the day.
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Service Administrator
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Mar 2012 - Mar 2019
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TDS Metrocom
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Telecommunications
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1 - 100 Employee
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Account Manager
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Apr 2004 - Mar 2012
Responsible for retention of and upsales to existing business customer base for this Fortune 500 telecommunications company. Coordinate all activities related to service delivery, including consultation, order writing, project management and sales. Work with Outside Sales Executives, multiple departments, technicians, vendors and agents in order to meet the customer’s needs, while meeting monthly sales and retention goals. Responsible for retention of and upsales to existing business customer base for this Fortune 500 telecommunications company. Coordinate all activities related to service delivery, including consultation, order writing, project management and sales. Work with Outside Sales Executives, multiple departments, technicians, vendors and agents in order to meet the customer’s needs, while meeting monthly sales and retention goals.
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Coordinator
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Apr 1999 - Apr 2004
Supported large business customers with service related issues in a call center. Then, moved to an assigned account role. I supported numerous large business customers as their single point of contact for all moves, adds, changes, disconnects of phone service. Some of my largest accounts were Health Partners in MN and Home Depot stores in 14 states. Supported large business customers with service related issues in a call center. Then, moved to an assigned account role. I supported numerous large business customers as their single point of contact for all moves, adds, changes, disconnects of phone service. Some of my largest accounts were Health Partners in MN and Home Depot stores in 14 states.
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Education
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1995 - 1998
University of Minnesota
Bachelor of Science, Family Social Science -
1993 - 1995
University of North Dakota
none, General Credits -
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University of Minnesota
Bachelor of Science - BS, Family Social Science
Community
