Experience

Gulf Coast Auto Park

• United States
• Automotive
• 1 - 100 Employee

• Service Advisor

  • 2013 - Present

  Main point of contact for express lane customers. Communicate with parts department and technicians to ensure efficiency of work. Inform customers of recommendations. Calculate cost of recommendations. Promptly handle on average 25-30 repair orders daily. Guide customers through check out process and rewards program. Maintained customer satisfaction rating no lower than 90%. Main point of contact for express lane customers. Communicate with parts department and technicians to ensure efficiency of work. Inform customers of recommendations. Calculate cost of recommendations. Promptly handle on average 25-30 repair orders daily. Guide customers through check out process and rewards program. Maintained customer satisfaction rating no lower than 90%.



JAM Distributing

• United States
• Warehousing
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2017 - Aug 2017

  Customer support and order entry. Customer support and order entry.



Bert Ogden Auto Group

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Service Advisor

  • Jun 2013 - Aug 2013

  Identify service needsServed as the primary point of contact for customers.Inform customers of recommended services. Calculate repair and parts costs for accurate repair estimates.Guide customers through check out process.Ensure customers are satisfied with service.Maintained communication with management to ensure efficiency

• Customer Relations Specialist

  • Jan 2013 - Jul 2013

  Provide exceptional customer care to all customers. Regulate customer feedback by calling customers on a daily basis to obtain their satisfaction rateTrack and maintain records of all customer satisfaction surveys and complaints.Cater to customers' requests for beverages and desserts at opening time.Manage Onstar vehicle service leads.Inform customers of all upcoming services needed using a lead management system

• Cashier

  • Nov 2011 - Jan 2013

  Revise invoices and payment methods for accuracy before reaching accounting department. File all repair orders and invoices.Responsible for managing all the credit card and cash transactions in my department.Responsible for balanced cash draw at the end of the day.In depth knowledge of various payment modes & customer identification procedures.Skilled at using scanners and computers to enter billing information.Compile and maintain monetary reports and records.Advise customers on purchases and needed repairs and provide excellent customer service.Assist customers with their auto concerns and open service repair orders Show less



Cris Equipment Co., Inc.

• Data Clerk

  • Mar 2007 - May 2009

  Successful, detailed organization of hundreds of construction files. Conduct receptionist tasks, such as attending to telephone calls, typing reports and memos, faxing, copying, and handling mail; coordinate front desk performance, such as greeting and assisting customers. Manage and coordinate company's office supply; tend to problematic operations of office equipment. Responsible for the arrangement of company meetings, prospective clients, and employee appointments. Steer construction workflow by adhering to Foremen's needs and specifications. Perform data entry to changes on payroll, company logs and accounts payable forms. Commit with owner of the company, senior estimator, and all other office staff professionals to accommodate any demands. Show less