Business Intelligence Analyst

• Mar 2019 - Present

Application Analyst

• May 2017 - Mar 2019

I am Epic certified on the 2017 version of the Grand Central application. We had a successful August 1, 2018 Epic implementation. I am the Facility Structure Lead, Grand Central Application Reporting Lead, Grand Central Application Security Lead, and Patient Movement Co-Lead. I was responsible for the build and installation of the EVS (including EVS Mobile), Transport (including Transport Mobile), Bed Planning, and Unit Manager modules along with Leave of Absence and Event Management set-up.

Registrar

• Jun 2006 - May 2017

During my time in Patient Access, I worked in various roles from front line registration to Pre-Service Rep to Financial Counselor. I was responsible for obtaining accurate patient data, collecting and calculating co-pays and co-insurance, and screening patients for various programs.

Secretary

• Sep 2005 - May 2006

During my time here, I was responsible for answering phones, scheduling appointments, billing customers, posting payments, and reconciling accounts. During my time here, I was responsible for answering phones, scheduling appointments, billing customers, posting payments, and reconciling accounts.

Recovery Supervisor

• Nov 2004 - Jan 2005

This was a temporary holiday position. I was responsible for scheduling and assigning employees to work and recover various departments within the store. This was a temporary holiday position. I was responsible for scheduling and assigning employees to work and recover various departments within the store.

Child Support Officer

• Apr 1996 - Sep 2003

During my time here, I started out as an Office Clerk, then Lead Worker, and finally, Child Support Officer. As an Office Clerk, I processed incoming phone calls and payments, along with providing information to our customers. As a Lead Worker, I was responsible for training all new employees, evaluating employee job performance, processing time cards, scheduling staff into varied job rotations, and creating/improving the processing procedures for incoming documents. As a Child… Show more During my time here, I started out as an Office Clerk, then Lead Worker, and finally, Child Support Officer. As an Office Clerk, I processed incoming phone calls and payments, along with providing information to our customers. As a Lead Worker, I was responsible for training all new employees, evaluating employee job performance, processing time cards, scheduling staff into varied job rotations, and creating/improving the processing procedures for incoming documents. As a Child Support Officer, I was responsible for locating custodial and non-custodial parents, enforcing court orders, interviewing customers, sending out queries, generating legal documents, and training new employees. Show less During my time here, I started out as an Office Clerk, then Lead Worker, and finally, Child Support Officer. As an Office Clerk, I processed incoming phone calls and payments, along with providing information to our customers. As a Lead Worker, I was responsible for training all new employees, evaluating employee job performance, processing time cards, scheduling staff into varied job rotations, and creating/improving the processing procedures for incoming documents. As a Child… Show more During my time here, I started out as an Office Clerk, then Lead Worker, and finally, Child Support Officer. As an Office Clerk, I processed incoming phone calls and payments, along with providing information to our customers. As a Lead Worker, I was responsible for training all new employees, evaluating employee job performance, processing time cards, scheduling staff into varied job rotations, and creating/improving the processing procedures for incoming documents. As a Child Support Officer, I was responsible for locating custodial and non-custodial parents, enforcing court orders, interviewing customers, sending out queries, generating legal documents, and training new employees. Show less